We had the pleasure of a 3 night stay at this property in mid January and were thoroughly impressed. We chose this hotel based on its location and the fact that we'd really enjoyed a stay at their Berlin property some years ago. The location was magnificent - an easy walk to everything we needed - Bourke Street Mall, Melbourne's famous dining and shopping lanes, Southern Cross Station (for airport transfers), the Circle Tram and tram stops servicing other areas of Melbourne. From check-in til our check-out the customer service we received from all staff members at reception couldn't be faulted. Staff were friendly, approachable, knowledgeable and patient with our many questions as first-time visitors. This was a pleasant surprise as we are accustomed to often receiving no service when staying at other apartment-style accommodation. The rooms were very comfortable and adequate. Based on some feedback I had read on here re the one-bedroom apartments being a bit noisy I specifically requested a quiet room so ours was located at the back of the hotel (room 35) with minimal views, but the room was beautifully quiet and all our requests (eg twin bedding, early check-in etc) were met without hesitation. Our stay coincided with a major heat wave and basically every building in the city was struggling to maintain air-conditioning, but the staff addressed this very proactively - maintaining contractors on-site to address any issues and keeping us regularly informed about the status of what was happening. We did not experience any inconvenience thanks to their proactive approach. I hope to return to this property in the future and would have no hesitation in recommending it to others. Well done Adina Melbourne!