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“Pretty Good” 4 of 5 stars
Review of Adina Apartment Hotel Melbourne

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Adina Apartment Hotel Melbourne
4.5 of 5 Hotel   |   189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)   |  
Hotel amenities
Ranked #28 of 169 Hotels in Melbourne
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Pretty Good”
4 of 5 stars Reviewed January 3, 2014

Stayed here for NYE

We had room 36 on the 8th floor - very big

View wasn't great 0 it looked oknto anokther buildign but we didn't care

OIrdered twin room but double bed was made - phoned reception and they advised they could fix immediately or later in the day whilst we were out

Location is great - I'm originally from Melbourne so I knew this would be the case

Couple of small issues - they forgot to pass on our wake up call the next morning (4.45am NYD) and forgot to book our taxi - even though I had followed this up twice.

Luckily I had set my own alarm, and there just happened to be a taxi outside the hotel as we wanted to leave.

Ordered the breakfast basket for AUD$12.50 - which wasn't too bad value - as we had early flights breakfast wasn't available.

Room service was over by 11pm which was a bit of a pain - but may have been becuase it was NYE and the restaurant downstairs was closed at that time.

All in all I would recommend

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, January 14, 2014
Dear Raelene C,

Thank you for taking the time to provide us with your feedback!

Our guests get the pleasure of enjoying large living spaces, while having all the luxury of staying in a fully serviced hotel.

The breakfast pack is a great option for the early traveller, as it can be left in our apartment the night before ready for a nutritious breakfast before embarking on the day.

Thank you once again for taking the time to provide us with your feedback and I look forward to making your next stay with us even more memorable.

Many thanks,

Damian Gear
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2013

We are a family of 5 adults and stayed in a 2-bedroom apartment. The room was large with 2 comfortable big beds and a sofa in the living room. The kitchen was fully equipped and well maintained. I loved the walk-in wardrobe in the bedroom!

The location was just perfect with easy access to the train station, bus and tram stops. The staff was friendly and helpful too.

We really enjoyed our stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, January 14, 2014
Dear Sharifah067,

Thank you for the fantastic feedback!

The team and I were delighted to hear about the friendly and helpful service you received.
Our two bedroom apartments bring our brands tag line to life of ‘A home away from home’ all of the living space, storage space and well equipped kitchen so you can cook up a feast; everything a travelling family could need.

We are excited that you enjoyed our central location as everything is within easy reach, trams on the corner, shopping, Queen Victoria Markets and restaurants.

Sharifah067, the team and I look forward to welcoming you back in 2014.

Many thanks once again for the fantastic feedback.

Damian Gear
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Gravatt East
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

This hotel is in an excellent location. Walking distance to Bourke Street Mall and the CBD. Lots of restaurants and cafes nearby in Hardware Lane as well as Queen Street Rescue cafe adjacent to the hotel building. A taxi rank outside the hotel makes it easy to get transport if you need to go further afield than the city.
We had contact with the hotel prior to our stay and they we always very couteous and helpful, going out of their way to make sure we had everything we needed to make our stay comfortable.
The rooms are a little tired and could do with a freshen up but are well catered, very clean and serviced daily. We stayed in a Penthouse apartment - four adults and a baby. A high chair was provided free of charge and we had all the other requirements with us. At night, when the baby was sleeping, we did have to be conscious of the volume of the television and our talking because the upstairs bedrooms have shutters which open on to the downstairs living area.
One criticism would be the wi-fi. We generally felt that it was expensive and connectivity was inconsistent. Not sure why Australian hotels don't provide free wi-fi as in overseas hotels. If problems are experienced, contact the hotel ISP at the time. We mentioned it at the time of check out and our account was reduced but (because we were able to use it) not significantly.
Overall though, an excellent stay in this hotel. We definitely would stay again and recommend it to friends

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, January 14, 2014
Dear Jamadii,

Thank you for the excellent feedback.

We have a fantastic location with great access to trams, trains, buses and taxis close by. Perfect for exploring all that Melbourne has to offer, and for venturing beyond the CBD.

I was thrilled to read about the service you received from the team, before you had even checked-in to the hotel, and the cleanliness of your apartment. Our penthouses have been designed to enable maximum views of the city from the upstairs bedrooms.

I have passed on your comments to our internet provider; if you do choose to stay with us again we do provide free half hour internet per day for our guests in the lobby.

The team and I were pleased that your stay was ‘excellent’ and we look forward to welcoming you back in 2014.

Many Thanks,

Damian Gear
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2013

My fiance and I stayed about a week at the Adina and we were both very impressed with the quality of the rooms, cleanliness and services provided. House keeping was spotless, and very friendly and respectful staff. We were disappointed with the outrageous cost of wifi, but overall we enjoyed our stay, and will return again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, December 29, 2013
Dear Emily K,

Thank you for the time you have taken to provide us with your feedback!

The team and I were delighted to read about the fantastic service you received from the friendly team and the quality of the rooms at the hotel. Housekeeping were especially pleased by the comment you made “spotless” sometimes back of house team members don’t get recognised for their hard work so thank you for this recognition it is very appreciated.

I have passed on your comments to our internet provider; if you do choose to stay with us again we do provide 30 minutes per day of free internet for our guests in our lobby.

We look forward to welcoming you back to Adina Apartment Hotel Melbourne, Queen Street in the future.

Many thanks,

Damian Gear
Duty Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 25, 2013

The Room was great, with a great view. The Facilities were great. The location of the hotel is excellent for those looking for easy access to the city as it is within walking distance. However, as we had a car, parking was a bit of a problem as the parking facilities were a bit small. But overall, I would still recommend it to those looking for a hotel close to the heart of Melbourne.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, December 29, 2013
Dear souppyfanatix,

Thank you for taking the time to provide us with your feedback.

The team and I are pleased to read you enjoyed your stay especially that you got to experience the beautiful views of our city. Being an apartment style hotel the facilities we provide compared to a normal hotel does make a difference contributing to a more comfortable experience. Our central location gives our guests the ability to explore Melbourne with ease, with access to trams just on the corner.

The team and I look forward to welcoming you back to Adina Apartment Hotel Melbourne soon!

Many thanks once again,

Damian Gear
Duty Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 21, 2013

Have stayed here twice and have recommended it to family and friends who have also stayed here.

Check in staff were efficient and friendly, no offer of help from concierge with our bags, but if we had needed it I’m sure they would have helped.
Had a room on the 6th floor, which had 2 windows that opened and it was nice to have fresh air, although did get a little bit noisey at times, especially early morning when revellers were still partying.

Room came with a kitchen (not used, other than the fridge), lounge with TV, washing machine and dryer, and separate bedroom with another TV. Found the shower pressure a little on the low side, shower was over the bath and it was quite a high step into the bath. Room was nice and clean, bed pretty comfy, but pillows a bit on the hard side. Having a washing machine was great, it meant we didn’t have to go looking for a laundrette.
There is no free internet in the room, but there is 30 minutes free in the lobby a day. A much better deal is go next door to the restaurant/café/bar and use their free internet. If you like a coffee it only costs $2.50 in the morning and you can check your emails, while waiting for the coffee.

There is a tram stop just round the corner in Bourke Street, which if you go down the hill one stop and get off at Elizabeth Street, there is a good tourist information centre.

Grab yourself a Myki which gives you access to the tram network, we managed to go all over Melbourne and found it was a great way to travel and see more of the sights. If you are wanting to get out of the city and go to a shopping mall, Highpoint shopping mall is about 35 minutes out of the city, accessible by tram route 57. It is a little walk up the hill from the tram stop and you may need to ask the tram driver which stop it is as it is not clearly marked.

The hotel staff are friendly, location is great, and if we’re back in Melbourne, we’ll be back to stay at the Adina.

Room Tip: Go for a higher floor if noise is a problem.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, December 29, 2013
Dear CyberGreen,

Thank you for taking the time to provide us with your feedback for your recent stay.

The team and I were delighted to read about your fantastic stay and the friendly service you received.

Adina Apartment Hotel’s concept is to provide space be it for work or play in central locations a lifestyle experience. Judging from your review we are glad we were able to provide you a home away from home with the facilities our apartment offer.

It is great to hear you made use of our tram system with the stop just on the corner. We are pleased that you had the opportunity to explore this eclectic and cultural city we call home!

Once again thank you, myself and the team look forward to welcoming you back to Adina Apartment Hotel Melbourne, Queen St Soon!

Damian Gear
Duty Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 17, 2013

Good place to stay in Melbourne- clean, comfortable and well located. The apartments are quite spacious and modern. It was my first visit earlier this month I will go back when I stay in Melbourne for work.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian G, Manager at Adina Apartment Hotel Melbourne, responded to this review, December 29, 2013
Dear daveadler,

Thank you for your great feedback!

We are glad you enjoyed space and modern facilities of our apartments. The housekeeping department were very pleased you recognised the cleanliness of the hotel.

Daveadler, we look forward to welcoming you back to Adina Apartment Hotel Melbourne, Queen Street in the near future. Thank you once again for your feedback.

Many Thanks,

Damian

Damian Gear
Duty Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Melbourne

Address: 189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Melbourne
#24 Romantic Hotel in Melbourne
#27 Luxury Hotel in Melbourne
#29 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Melbourne 4.5*
Number of rooms: 155
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Also Known As:
Medina Grand Melbourne Hotel Melbourne
Medina Grand Hotel Melbourne
Melbourne Medina Grand Hotel

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