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“Very solid choice in an excellent location” 4 of 5 stars
Review of Adina Apartment Hotel Melbourne

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Adina Apartment Hotel Melbourne
4.5 of 5 Hotel   |   189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)   |  
Hotel amenities
Ranked #29 of 170 hotels in Melbourne
Melbourne, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Very solid choice in an excellent location”
4 of 5 stars Reviewed September 10, 2013

Some negative reviews referring to "tired decor" and poor service had me concerned, but my worries were absolutely unwarranted. The furnishings in our one-bedroom apartment are in very good condition and both the living spaces and open kitchen are impeccably clean. Moreover, both the pool and exercise room are very nicely appointed, and as a bonus are sited to provide views of historic buildings.

In addition, the staff have been consistently prompt and helpful in meeting our requests. In fact, when I requested extra towels, the housekeeping staff member who delivered them refused my tip. When was the last time that happened to you?!

My only complaint is that in-room internet (supplied by Rooms Online) is costly. Someone suggested to me that you can buy a Telstra wifi dongle for very little that allows multiple computers to connect to wifi (I know nothing about that technology, unfortunately, but you can stop into the Telstra shop a few doors down and ask them).

Room Tip: Room 37 faces the front but noise is not a problem.
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, September 12, 2013
Dear Overhear,

Thank you for your review regarding your recent stay at Adina Melbourne.

The Team at Adina Melbourne are delighted to hear you enjoyed your recent stay. Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back in the near future.

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 9, 2013

This hotel is good value for a central location.

Booked a studio apartment and was upgraded to a two bedroom. Although I think this had more to do with the hotel not filling in our reservation in the first place (we booked the night before).

Rooms are neat, clean and the beds are comfy compared to non 5 star hotels. Ample kitchen space and each bedroom had it's own ensuite.

We were able to secure a late checkout (11am) for no extra charge. Although there was a knock on the door at 10.30am followed by a man entering asking us to check out.

If the administration of the hotel was better organised I'd give it 4 stars.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, September 12, 2013
Dear Daniela P,

Thank you for your feedback regarding your recent stay at Adina Melbourne.

We appreciate the time you have taken to provide us with your comments. I have addressed your concerns with the Front Office and Housekeeping departments to improve our overall guest experience.

Hoping to welcome you back in the near future.

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
1 review
5 of 5 stars Reviewed September 6, 2013

Excellent location, quiet, friendly staff comfortable and very clean rooms, Nice to be staying in a hotel in the centre of Melbourne where there is very little outside noise (no garbage collection noise in the early hours of the morning)

Room Tip: We stayed on the 11th floor
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, September 12, 2013
Dear Maree G,

Thank you for your review about your recent stay at Adina Melbourne.

Your feedback has been shared with the Team and they were pleased to read you found your stay enjoyable.

We will see you on your next trip up from Hobart.
Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 4, 2013

I have made a habit of staying at Adina Apartments because of their spaciousness. I have stayed twice in Melbourne in the past two weeks, and each time the room and service has been excellent. I was upgraded on my second visit to a Penthouse Suite which was fantastic.

Whether you are traveling alone or with kids, these Apartments make far more sense than a poky hotel room.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, September 12, 2013
Dear Masha65,

Thank you for taking the time to review Adina Melbourne.

The Team and I were delighted to read you enjoyed your recent two stays with us and that you had the opportunity to experience one of our Penthouse Apartments!

Hoping to see you again soon.

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kahalu u, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013

This is my third stay here and what an Excellent location in the heart of the city with spacious rooms and extremely clean, luxurious bedding too!
Very helpful staff nothing was too much trouble and a happy bunch always with a smile on their face we would highly recommend this hotel.
Great Gym and pool.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, September 12, 2013
Dear Julzie2013,

Thank you for your review from your recent stay at Adina Melbourne.

The Team appreciates the time you have taken and are glad you enjoyed your stay.
Looking forward to welcoming you back soon.

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BINTULU
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 27, 2013

It was our first visit to Melbourne. ..

When we checked in, it was quite late and we hadnt had our dinner yet, we had no idea where we could find any restaurants at that time as we saw all next door stores already closed. The staff are very friendly and helpful and willing to help us and gave us direction to the China Town where some restaurants still open until wee hours. It was a walking distance away and we had no problem in locating the area. We had a great dinner at one of the Chinese restaurants.

The room was very spacious with a separate living room, dining and kitchen and has modern design. The place was very quiet and very clean.

The location is great, it's in the central and basically you could just walk to most of the shopping area and attractions e.g. Victoria Market, China Town and Melbourne Aquarium.

We enjoyed our family gathering in our living room and we had our goodnight sleep without any disturbance. In the morning, we could enjoy the sunrise right between the buildings since our room was at a higher floor. Beautiful sight.

We noticed that there was a brochure if we wanted to get a body massage in the room, we could call up a company that provide such service but we didnt try that.

If you want just a place to stay at night and relax after a long sightseeing trip in Melbourne, this is the place for you. Overall, this place is great for value especially for a big family.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, August 28, 2013
Dear NURY888,

Thank you for the review from your family’s recent stay at Adina Melbourne. We were delighted to read of the service our team provided to you when you arrived and throughout your stay with us. The apartments have all you need for a family getaway and we are pleased you found it to be great value and relaxing.

Looking forward to seeing yourself and the family on your next trip.

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
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Griffith, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2013

I stayed in a penthouse apartment. The apartment was cleaned to an extremely high standard. The apartment was comfortable and catered for all of my needs. The apartment consisted of 2 stories, first floor has a spacious lounge, dining and kitchen. The second floor has 2 bedrooms and bathrooms with ample room. I found all of the Adina staff to be very helpful during my stay. The location of Adina is central and in close proximity to all attractions and shopping. The restaurant/ bar on the ground floor has an extensive menu, the food was delicious and the live entertainment was an added bonus. I would definitely stay at Adina on Queen Street next time I visit Melbourne.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Adina Apartment Hotel Melbourne, responded to this review, August 28, 2013
Dear Loz52j,

Thank you for your excellent review. We are glad that you enjoyed your stay in one of our Penthouse Apartments! We agree that the Penthouse Apartments offer something quite unique with their split level design and have ample room for a family.

The restaurant next to the hotel, Queen Street Rescue, certainly does have an excellent menu and delivers room service to all our apartments.

The Team and I are looking forward to welcoming you back to Adina Melbourne soon!

Regards,

Michael Bird
Relief Assistant Hotel Manager
Adina Apartment Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Melbourne

Address: 189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Melbourne
#26 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#29 On the Beach Hotel in Melbourne
#29 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Melbourne 4.5*
Reservation Options:
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Also Known As:
Medina Grand Melbourne Hotel Melbourne
Medina Grand Hotel Melbourne
Melbourne Medina Grand Hotel

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