This was our first trip to Melbourne. We checked in early and was greeted by friendly staff who not only was able to get us into our room but upgraded us to a beautiful suite with and amazing balcony/view. The staff knew it was our honeymoon and also provided champagne and chocolate covered strawberries. The room was spacious and the bed was very comfortable. The bathroom was also very nice! The location is fantastic because it is situated in a quieter area, but steps away from the bustle of Melbourne which we fell in love with. It truly deserves the 5 star rating.