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“Excellent” 5 of 5 stars
Review of Park Hyatt Melbourne

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Park Hyatt Melbourne
5.0 of 5 Hotel   |   1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia   |  
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Gourmet Delight
Ranked #9 of 171 hotels in Melbourne
Melbourne, Australia
2 reviews
“Excellent”
5 of 5 stars Reviewed December 30, 2013

Just spent three nights at the Park Hyatt in Melbourne. Would like to comment on the lovely ambiance of the hotel and a special mention of the great bar staff-Fernando and Siva. These guys were great to watch in action as they mixed a myriad of cocktails, served up spirits, kept up an endless supply of nuts all with genuine customer service. They certainly earn their wage, the Park Hyatt are lucky to have two great staff members. Loved the decor of the room and the peacefulness of the whole hotel. So close to the centre of town but sounded like we were miles away from the hustle and bustle.Highly recommend a stay there. We will be return visitors .

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 2, 2014
Dear rwac66,
Thank you for your feedback following your stay at our property. Your kind words regarding Fernando and Siva are appreciated and I will pass them on accordingly.
I look forward to meeting you on your next visit to Park Hyatt Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2013

After a harrowing Christmas of frantic cooking and cleaning, it was a most welcome relief to check in to the Park Hyatt Melbourne for a couple of days of r&r.
I have to say from check in right through to check out our experience was phenomenal. The staff were attentive and seemingly genuine, not in the least bit 'snooty' as other reviewers have suggested.
Our room was bright, airy and clean with all the amenities one could possibly require.
The club lounge also airy and bright. The staff here, I have to say we're just wonderful and went above and beyond in their service. Happy hour was just that!
My only regret of this stay was not booking in for a massage and spa treatment...next time! I'll be back for sure, the Park Hyatt Melbourne has won me over - Thank you!

Room Tip: Request a room with a city or cathedral view.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 2, 2014
Dear Kaypers M,
I am pleased the Park Hyatt Melbourne team was able to help you relax following your hectic Christmas. Thank you for your feedback following your stay - I will share your comments with our appreciative staff.
We look forward to welcoming you back again, so you can enjoy a Park Club Treatment in our spa.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2013

5 years since my last stay here, and the place still does not disappoint... Nestled in the quieter setting of several gardens and churches, the location is great for those wanting to be close to the cbd but not in the cbd... the gym/pool/spa facilities are nicely sized and accommodating... the staff is extremely friendly...

Room Tip: Rooms NOT with an interior courtyard view would probably be better for those seeking something speci...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 2, 2014
Dear aquatraxf15x,
We are pleased to hear you enjoyed your stay at Park Hyatt Melbourne, and took advantage of our great location. We look forward to welcoming you back again.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 27, 2013

We came to the Park Hyatt based on it's excellent international reputation but some things were amiss.
Parking was a bit of a nightmare (entrance labelled "The Park Hyatt Melbourne" turned out to be a public car park and we had to leave to bring our car round for the actual hotel car park. This wasn't so much of an issue, just mildly inconvenient.
Upon check-in, I asked about breakfast times and we were informed that breakfast finished at 11am. The following day, we went down to breakfast around 10.45am (for a quick breakfast) and were told that the 11am finish time was for weekends only (we checked in at the weekend and were staying until Tuesday!) Although there is coffee in a small cafe in the foyer, we were a bit irked that we hadn't been told about the breakfast times in full. Thankfully in Melbourne there is plenty of choice of places to get brekkie!
But the real issue was the wifi. I asked about it and received the password instructions. There was a choice of payment plan. $0.55 a minute or $30 a day. I needed email for a couple of minutes a day tops so used it then shut my wifi off. Imagine our surprise when at checkout, we were presented with a $90 wifi bill. Apparently I had to actively logout the wifi (not just shut off the device) To be fair, the staff did just charge me for one day after I argued it. I should have been more aware but due to travelling to around 25 hotels a year, this was a first for me! Plus, when I asked about the wifi at check in (and about breakfast!) it would have been nice if we had been given all the necessary information. I can't help but feel somewhat conned- it is easy to make a quick buck out of business guests who have a company to charge.
Interestingly, the next stay a week later was at another Melbourne hotel (one that is #1 in Trip Advisor!) Their wifi- $5 a day.....

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, January 2, 2014
Dear Pheonix 313,
I appreciate the time you have taken to provide your feedback. Your comments regarding our communication of our breakfast timings have been shared with the team and addressed. I do apologise for the confusion during your recent visit.
Furthermore, I am pleased to advise, effective 1 January 2014, Park Hyatt Melbourne guests who stay within the hotel are entitled to complimentary internet from the duration of their stay.
I look forward to welcoming you back to Park Hyatt Melbourne, next time you visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 27, 2013

Stayed here for a night with my wife as a part of our honeymoon trip. The check-in was done swiftly and brief introduction of the hotel facilities was given too. Pretty surprised to find a tennis court on the 14th floor. We stayed in a park deluxe spa room. The room was very spacious with a lounge chairs, a separate work desk, king size bed with reading lamps and telephones on both sides. The marble spa bath and walk-in shower was great too! There was television embedded with the wall and speakers hidden above the bath's false roof to relax while you bathe. The bath also offers a breathtaking city skyline view. There were usual amenities like iron board, mini bar, bathrobes and designer toiletries but the Nespresso machine was a sweet surprise.

Actually, I arranged for a cake to be delivered at my room when the clock strikes 12 with the Visa concierge people as it was my wife's birthday the next day but I figured they messed it up by not confirming it with the hotel's concierge people. I was terribly disappointed and shared it with Stephanie, the front desk officer on duty that day. She said she can't get a cake from the hotel as the kitchen was closed for the day but I could get something from their room-service dessert menu and get it delivered to my room. She also suggested few cake shops located near the hotel if I decide to buy a cake the next day. I decided to get a dessert from the room service menu. At 12, a lady from the hotel greeted my wife with a dessert, a bottle of red wine and a box of chocolates. Very sweet of them.

We had our breakfast at the radii restaurant which was the usual fare of cereals, breads, pastries, pre-made muselli and a station for eggs and suagaes. The food above par but not outstanding. They offered umbrellas at entrance as it was slightly drizzling.

I would stay it was pleasant and comfortable stay and the hotel is luxurious.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear Laksh85,
Thank you for choosing Park Hyatt Melbourne as part of your honeymoon, I am happy to hear you enjoyed the guest room facilities, and had a comfortable stay. Your comments regarding Stephanie are appreciated, and I am glad we assisted in your wife enjoying her birthday.
Thank you for your feedback, we look forward to seeing you again when you are in Melbourne next time.
Yours Sincerely
Brett Sweetman – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania,
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 26, 2013

overall excellent stay we had bed/breakfast package . room was excellent watching tv in a lovely big bath was great after a plane trip. room service food was good little expensive but to be expected. Breakfast was lovely and staff excellent. it is a 10-15 min walk to center of city which is ok as we like to walk you can also hop on a tram. our room overlooked beautiful church the bells did ring for a short time in the afternoon but ok. Pool/spa was lovely and the gym was well equipped.We had a young child and they provided a lovely welcome pack and cot which was great.The only negative for me was reception on arrival the man was not friendly and staff on reception seemed tense but apart from that would recommend the Park Hyatt :)

Room Tip: If you dont like church bells ask for room away from cathedral but they werent too bad and not at ni...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear TravellingHobartians,
I appreciate you providing your feedback following your stay at our hotel. I am glad you enjoyed the guest room facilities, including the spacious bath tub with private television. Your experience on arrival was disappointing to hear, and I will pass on your comments to the team.
I look forward to welcoming you back to Park Hyatt Melbourne when you next visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 18, 2013

Absolutely stunning. We stayed four nights at the start of the year. Check in was a breeze, despite the fact that there was a trainee. The concierge was polite and very helpful. The room was very spacious with a lounging area and huge comfortable bed. I especially enjoyed the spa bath, closet and vanity. This is the sort of room you don't want to leave! We had room service one night and we thoroughly enjoyed it. Our room overlooked a picturesque cathedral across the road which added to the atmosphere. This hotel is just amazing and my favorite in Melbourne.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this review, December 28, 2013
Dear Hwak89,
Thank you for sharing your feedback following your stay at Park Hyatt Melbourne. We are pleased you enjoyed the facilities and atmosphere of this property, and look forward to welcoming you back again.
Yours Sincerely
Brett Sweetman – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Melbourne

Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Melbourne
#4 Spa Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#23 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Melbourne 5*
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambience and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 luxury rooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel in Melbourne provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning ‘radii’ restaurant & bar, a decadent Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 25 km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. ... more   less 
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Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt

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