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“Comfortable but poorly managed” 3 of 5 stars
Review of Park Hyatt Melbourne

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Park Hyatt Melbourne
5.0 of 5 Hotel   |   1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia   |  
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Gourmet Delight
Ranked #8 of 171 Hotels in Melbourne
Canberra, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Comfortable but poorly managed”
3 of 5 stars Reviewed September 17, 2013

What has annoyed me the most? The fact that our high tea booking for the Saturday was lost despite one of our party calling to confirm the booking prior to our arrival. Also my credit card appears to have been charged twice. At $400+ a night that is a bit of an inconvenience especially since I am finding it hard to get in contact with the hotel to get the situation sorted out.

Food and beverage in the hotel is outrageously overpriced but that was not unexpected.

Breakfast was delicious however we constantly had to ask for basics like milk, butter, sugar and other condiments.

Room was very comfortable and quite big (almost a little too big, not a bad problem to have). The bed was amazing, slept like a baby on it. Housekeeping seemed to arrive at odd times and were far from discrete like they are in most hotels of this supposed quality.

Would I stay here again? Would I recommend it to a friend? Not really, there are much better hotels in Melbourne.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson_Robert, General Manager at Park Hyatt Melbourne, responded to this review, September 19, 2013
Dear Dingo84
Thank you for passing on your feedback. Your comments regarding your high tea booking have been noted and again, please accept my sincere apologies for the error and sincerely hope that this did not detract greatly from the High tea experience. With regards to the ‘double charge’, the extra amount is a pre-authorisation which the hotel processes upon arrival. This amount is released immediately on check out, once the final charges have been settled. In some cases this may take a few days to be reflected on your statement, depending on your bank’s processes. I am glad to note that this has now been remedied. Once again, we appreciate you taking the time to pass on your feedback and we truly hope you will return to Park Hyatt Melbourne on a future occasion. Sincerely, Robert Dawson – General Manager
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902 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 10, 2013

The thing about travelling to Asia, is that the service at home in Australia tends to pale in comparison. Not so at the Park Hyatt in Melbourne. Check in and out, transfers, and requests were a breeze. The decor is a bit old fashioned and could be updated but is probably suited to others' tastes. The location is slightly removed from the hustle and bustle of the CBD, but suited our needs for the trip. The price of bottled Evian was exorbitant and the view wasn't great, however the rooms were serviced to a high standard.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny_Soo, General Manager at Park Hyatt Melbourne, responded to this review, September 11, 2013
Dear goddess230
Thank you for your valued comments on your recent stay at Park Hyatt Melbourne. We are pleased you enjoyed your stay with us and your comments will be shared with our dedicated team. Regarding bottled water, we will be placing 2 complimentary bottles of water in each room. We look forward to welcoming you back to in the near future.
Regards
Jenny Soo
Hotel Manager
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Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 9, 2013

Spent just the one night at the Park Hyatt in a club level room. Check in staff were pleasant and even too us up to relax in the club lounge despite being several hours early for check in. They then called as soon as the room was ready which was very much appreciated.

Club lounge is very nice with a great array of soft drinks and juices available during the day as well as a coffee machine. Myrna, our staff during the evening, was wonderful and made sure we could find everything that we needed. Canapes were quite nice and the drinks on offer were more than adequate. The view from the lounge was mesmerising!

The room was a great size with a very workable layout. Bed was comfortable however the pillows were too flat for my liking. Not sure if I could have arranged for a more firm pillow - possibly could have.

Check out was efficient even at 4.30 in the morning.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny_Soo, General Manager at Park Hyatt Melbourne, responded to this review, September 10, 2013
Dear DrTard
Thank you for your comments regarding your recent stay at the Partk Hyatt Melbourne and we are pleased your enjoyed your stay. Your kind comments will be shared with our dedicated team. We have entered in your profile your prefernce for a firmer pillow in readiness of your next stay.
We look forward to welcoming you back in the near future.
Regards
Jenny Soo
Hotel Manager
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Brisbane, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2013

We found the location of the hotel to be perfectly situated - close enough to the city yet far enough from the hustle and bustle. We stayed in a park deluxe spa and found the room to be very spacious with a very decent sized bathroom and vanity area. The wood paneling and decor gave it an old school elegance type feel, something quite different to the hotels I usually stay at. Bathroom offered great amenities which were replenished daily. Room service was fast (within 20minutes) and delicious, I especially enjoyed the desserts.

The only issues I had was the shower pressure was very bad, and the TV was at a weird angle so you couldn't really see it clearly from the bed. Overall, a great hotel that offers everything you would expect from a high end hotel. I would definitely recommend.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny_Soo, General Manager at Park Hyatt Melbourne, responded to this review, September 10, 2013
Dear Donna T
Thank you for your kind comments regarding your recent stay at Park Hyatt Melbourne. Your comment on the shower pressure will be reciftied. We are glad your ejoyed your experience with us and we look forward to welcoming you back in the near future.
Regards
Jenny Soo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

Stayed here once before with family but this trip was as a couple getting away for several days - upgraded to king spa without asking and fantastic service from check in to our speedy early morning checkout. Very friendly and professional staff. Room was very clean and generously serviced and replenished every day. Great breakfast choice and staff were genuinely friendly and chatty. Ideal location just a few minutes walk out of the main CBD so quiet, but close to some great parklands, museum and restaurants. Pool and amenities are all excellent. Rooms are much bigger than normal and well set out. Window fully opens and so nice to have the choice to access some fresh air for a pleasant change. Great hotel and really recommend for a romantic couples get away. Definitely returning as soon as we can.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny_Soo, General Manager at Park Hyatt Melbourne, responded to this review, September 9, 2013
Dear V A
Thank you for your kind comments on your recent weekend stay at Park Hyatt Melbourne. Your feedback will be shared with our team and we look forward to welcoming you back to the hotel when you return to Melbourne.
Kind regards
Jenny Soo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 8, 2013

I am hesitant to give a five star rating generally and even more so when a big chain is involved as it is generally hard for those types of hotels to create unique experiences. Melbourne's Park Hyatt, however, exceeded my expectations.

Location:
The Park Hyatt is located on the edge of Melbourne's business district. While Melbourne is a city that is easier to bike around than walk around, I found the Hyatt to be within a reasonable 20 minute walk of most major attractions. I walked back from one of these attractions late one night and felt perfectly safe.

Rooms:
The rooms are primarily decorated with lots of wood paneling and marble, which is not my style. Yet I found it elegant and pleasant. Although I stayed in a standard room, it was a nice size and didn't feel constrained. The bathroom offered fantastic amenities (including a flat iron) that I don't often find elsewhere. The bed was comfortable.

Service:
The staff was friendly, helpful, and competent, handling all my questions and requests with ease.

Food:
I ordered dinner and breakfast from the room service menu and found both to be delicious. I loved the healthy options on the menu as they maintained taste even while lowering fat and calories.

This was my first experience with the Park Hyatt chain, and it exceeded all expectations. I would book again without hesitation.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny_Soo, General Manager at Park Hyatt Melbourne, responded to this review, September 9, 2013
Dear 152958
We are very pleased you enjoyed your stay at the Park Hyatt Melbourne. We pride ourselves in providing authentic hospitality and your valved comments will be shared with our dedicated team. We look forward to welcoming you back in the near future and we hope you had a pleasant journey home.
Kind regards
Jenny Soo
Hotel Manager
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Wangaratta, Victoria, Australia
1 review
4 of 5 stars Reviewed September 8, 2013

my family and i just stayed at the park hyatt in Melbourne,
we had a great time the only thing was s took a long time to walk anywhere it is a great hotel
we will definitely stay there again
staff were friendly and pool was great.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson_Robert, General Manager at Park Hyatt Melbourne, responded to this review, September 17, 2013
Dear Amanuael V

Thank you for your feedback, we are most pleased that you and your family enjoyed your stay and had the opportunity to enjoy the hotels facilities. We look forward to welcoming you back soon. Kind regards, Robert Dawson-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Melbourne

Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Melbourne
#5 Spa Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#23 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Melbourne 5*
Number of rooms: 240
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambience and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 luxury rooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel in Melbourne provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning ‘radii’ restaurant & bar, a decadent Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 25 km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. ... more   less 
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Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt

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