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Park Hyatt Melbourne: Traveler Reviews

5.0 of 5
1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Hotel amenities
Park Hyatt Melbourne
Ranked #6 of 195 hotels in Melbourne
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548 reviews from our community

Traveler rating
    342
    127
    41
    27
    11
See reviews for
Families
55
 
Couples
246
 
Solo
46
 
Business
140
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Adelaide, Australia
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Always the best”
5 of 5 stars Reviewed January 18, 2013

We have probably stayed at this beautiful hotel 20 times since it opened and it is our Melbourne favourite. Every inch of this art deco inspired beauty is a delight. Even the basic rooms are a wonderful balance between glamour and comfort. I'm not suggesting that little things can't go wrong- of course they can in a large hotel- but one word to the staff and graceful backflips are immediately executed to put things right.

We recently hosted family for a weekend for a 60 th birthday celebration here and there is no doubt the hotel contributed to the making of an important family memory.

Room Tip: Ask for a quiet room away from the staff cleaning rooms and air conditioners
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Denpic about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
February 15, 2013
Thank you for your post on Trip Advisor and indeed for your fantastic support over the years! Great to read that you enjoy staying here and that you have been staying with us since we opened. I was also delighted to read that the birthday celebrations went well.

Let me know when you plan to return so that I can assist you with your reservation!!

I trust you are well and thank you again for your honest feedback. My apologies too for my somewhat late reply!!

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
“Best in Melbourne!”
5 of 5 stars Reviewed January 12, 2013

We spent New Year's Eve at the Park Hyatt for the second time after trying another top Melbourne hotel in 2011. The Park Hyatt is a high quality, beautifully appointed hotel a 3 minute walk to Collins or Bourke Sts, the heart of the CBD. We stayed in a suite, beautifully appointed, spacious with a world class bathroom. The reception staff were helpful, friendly and efficient. Breakfast in Radii restaurant was most enjoyable with a wide range of choices. The Park Hyatt is no budget hotel but you do have to pay a price for luxury and quality in my opinion and it would be hard to find a better luxury hotel in Melbourne. We will return.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask gglg about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Extraordinary”
5 of 5 stars Reviewed January 11, 2013

We stayed on New Year's Eve, to watch the fire works.
Huge rooms for a city hotel.
Great lap pool.
Huge walkin robes and bathrooms.
Bathrooms with glass sinks huge baths with a tv.
Staff were very helpful and kind.
Buffet breakfast was delicious.
But room service not recommend, very expensive.
They got the order wrong a couple of times.
We ordered sparking water and two bowls of chips.
Still water came and only one bowl of chips.
Also a little bit of mould on the grout in the shower.
Altogether a great hotel!

Room Tip: Higher floors have and rooms facing the city have a better view
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Augustus L about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
February 15, 2013
Thank you for your review on Trip Advisor and I am sorry that it has taken some time to respond to you!

We appreciated your candid comments and while I can see that you enjoyed your stay here, I cannot ignore the matters highlighted, room service incorrect order and indeed the shower cubical. Rest assured your comments will be shared and while I do not know which room you occupied we will ensure that there is an emphasis on checking the grouting in the showers and of course we will also highlight the importance of listening and indeed repeating all room service orders.

Please let me know when you plan to return so that I can personally look after your accommodation requirements.

I trust you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Shiny, luxurious with a few wobbles”
4 of 5 stars Reviewed January 11, 2013

We stayed at the Park Hyatt Melbourne twice over Christmas and New Year whilst visiting family. We had a King club room for 6 nights and after a short side trip stayed in a King Room. The King Club room was a huge open plan sitting and bedroom. There was a separate walk in wardrobe attached to the spacious bathroom. We made full use of this space for Christmas shopping and presents. The King Club room had a view of the Melbourne Cricket ground. The room decor, dark wood and art deco was beautiful but designed for soft lighting. The public spaces in the Hotel are luxurious and ostentatious, dark marble floors with a complex interlocking circles pattern and a lot of sculpture. The location is quite secluded, close to a large church, Parliament and the Treasury Gardens it is less noisy than other central Melbourne Hotels. It is still within a couple of minutes walk of Collins and Bourke Street where there are numerous shops, restaurants and theatres. The Club Room only serves continental breakfast on Sunday's, it's elegant and old fashioned with an excellent view. On other days breakfast in the Lobby Restaurant had good food but very indifferent service with long waits for coffee and butter which on several days only arrived after several follow ups. I've stayed in a lot of hotels over the Christmas period and know that the best staff aren't always available but the consistent confusion here was worse than I would expect. We used the pool and the gym which were spacious and had good changing facilities. We also stayed in a King Room, this didn't have the huge space of the Club room but still had a separate wardrobe. It was absolutely comfortable for a short stay.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Lornimouse about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
65 reviews 65 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
“It's okay, but just not the hotel for me”
4 of 5 stars Reviewed January 8, 2013

This was another return visit. It's hard to put my finger on what it is that doesn't quite work at this hotel for me, but I always leave feeling not particularly happy about it. I have stayed here several times (reviewed twice) and feel the same way each time. On the plus side, the rooms are great; the bathrooms wonderful; the rooms and public areas are meticulously clean and well maintained; the staff are professional and polite ... and perhaps that's it: they are professional and polite, but not friendly - especially when compared with the Park Hyatt Dubai (my favourite) and the Park Hyatt Washington. If that's all I have to complain about, it's not much is it? :)

I travel to Melbourne regularly for work, and I don't think I'll go to the Park Hyatt again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by 2093 for Melbourne
Ask 2093 about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Melbourne

Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Park Hyatt Melbourne Hotel
Hyatt Melbourne
Melbourne Hyatt
Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Melbourne
#6 Luxury Hotels in Melbourne
#7 Business Hotels in Melbourne
#9 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambience and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 luxury rooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel in Melbourne provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning ‘radii’ restaurant & bar, a decadent Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 25 km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. ... more   less 
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Park Hyatt Melbourne
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