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Park Hyatt Melbourne: Traveler Reviews

5.0 of 5
1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Hotel amenities
Park Hyatt Melbourne
Ranked #6 of 195 hotels in Melbourne
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547 reviews from our community

Traveler rating
    341
    127
    41
    27
    11
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Families
55
 
Couples
246
 
Solo
46
 
Business
140
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Fantastic Stay at a Fantatsic Hotel”
5 of 5 stars Reviewed November 19, 2012

We stayed at the Park Hyatt over 2 nights for our wedding anniversary and also to relax after a recent back operation. The Park Hyatt is 5* and you get what you pay for – a 5* beautiful grand hotel with a dark wood and gold / silver décor running throughout the hotel. The service from everyone was fantastic, nothing was a problem.

We wanted a quiet time and were worried about some of the comments on trip advisor about the cathedral bells on Sunday so we booked on the other side of the hotel away from the cathedral and we did not hear a peep on Sunday morning. Simply, if you want to see the cathedral you will hear the bells if not book the other side of the hotel, no noise – easy?

We booked a spa room with a TV in the spa area and it was fantastic. The room I think was 48 square meters and was very open and spacious, the bathroom and walk in wardrobe was marble and timber excellence. The bed was a king and I loved it but the bed topper was not as plush as some other hotels but that is a personal preference.

The location of the hotel is in the government “posh” quiet area set amongst some churches and gardens (if you like that sort of thing) but the hotel is also within close walking distance to the free city tram and the CBD itself – I had a back operation 8 weeks previous and have a little trouble walking and with the free tram etc managed to get around town with minimal discomfort (if you have mobility issues you just need to work out what way the hills run and walk opposite, then catch the free tram back to where you are going)

The only issue (if that) is the cost of breakfast. At $40 a head you expect a lot. The spread is a little on the light side for the price BUT what you get is quality fresh food i.e. eggs are cooked to order so no rubber worn out omelette’s or scrambled eggs and all the staff treat you like you are a king. If $40 a head worries you then just go to the CBD. There are millions of cafes for you to choose from. You may get cheaper but may not get any better.

I must commend the staff that helped my wife late on Sunday night trying to track down something that she had left in a cab. They went out of their way, registered a call and also spoke with the cab company directly trying hard to get the item back to us – unfortunately it looks like another passenger in the cab wanted the item more so it could not be located – simply, don’t leave things in cabs!!!

The hotel is fantastic, the food is fantastic and everyone at the hotel was friendly and fantastic. I would recommend the Park Hyatt to anyone who enjoys the good life.

Room Tip: If you want to see the cathedral and hear the bells on Sunday book that side, if not book the other...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
November 23, 2012
Thank you thank you thank you for writing such an amazing review on Trip Advisor!

Having read your review I can really only thank you for such a detailed posting that was full of so many positive points! Really appreciate your taking the time to do this. All that said, I noted your comments about the breakfast and shared these with our director of food and beverage and also our executive chef. All feedback is useful and we will most certainly look into this matter as there is usually an abundance of food on hand.

I hope that you and your wife will return and that when you do you will contact me so that I can personally look after your accommodation request.

I write this trusting you are well and hope you are enjoying the weekend.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“A beautiful hotel and location”
5 of 5 stars Reviewed November 16, 2012

This is a beautiful and very appealing hotel; in the decor and fitout of the public areas, the furnishings, the grand piano in the lounge and lovely outdoor courtyard.
Our room was spacious, very well provisioned, including a coffee maker, books and magazines, good room for clothes and suitcases and immaculately clean.
Although we were on the ground floor, our room was very quiet, despite there being conferences and wedding receptions in the hotel.
The location is perfect; being easy walking distance to the city and set amongst lovely parks and churches, making for a quieter environment.
Whilst reception service was excellent, we found bar and lounge service did not meet our expectations. We sat in the courtyard one afternoon and despite staff being present, we were never asked what we might like. Similarly in the lounge with the piano, we waited quite some time another evening to order additional drinks, whilst three staff were present, but were chatting amongst themselves and we even had to wave to attract their attention. In the bar downstairs, service was not so lacking, but still took longer than expected.
An overall impression is only as good as the weakest link, so service aspects let this Hyatt down somewhat. Otherwise, it was very enjoyable stay at this lovely establishment.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
November 21, 2012
Thank you for taking the time to write such a detailed review on Trip Advisor.

While I was delighted to read how much you enjoyed your overall experiences here at Park Hyatt Melbourne, I cannot ignore the negative points you raised about service. I found these rather disheartening to read but certainly appreciate your candid feedback based on your observations and indeed your experience in the various food and beverage outlets that you listed. I can confirm that I have shared your comments with our director of food and beverage who will in turn discuss with the respective managers responsible for the areas in question. We value feedback of this nature and will certainly use it constructively!

Please let me know when you plan to return so that I can personally look after you.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Luxury”
5 of 5 stars Reviewed November 12, 2012 via mobile

I stayed at the Park Hyatt while attending a conference for two days. The rooms and facilities were of an exceptionally high standard. The bathroom had a large luxurious spa, and rooms were spacious with large comfortable bed and many pillows. There was a business/work desk as well as a lounge chair and table, and this was in the standard room.
The breakfasts provided were excellent, especially the freshly cooked eggs. Great range of fruits, grain breads as well as cereals and pastries. The food provided for the conference lunches and morning and afternoon teas were delicious and a great variety of items was on offer. The room service dining would benefit from a range of light or healthy choices for light snacks rather than just the club sandwiches and burgers with salad and fries.
The hotel is located near Parliament House and Fitzroy Gardens ( which includes Captain Cooks Cottage), and historic churches. A slightly longer walk reaches Chinatown and shopping areas.
It was a luxurious venue, making for an enjoyable stay, and allowing relaxation in the pool or gym after conference sessions.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
November 17, 2012
I have just read your great review on Trip Advisor and wanted to thank you for posting these!

I think fair to assume you enjoyed your stay with us and that you were able to both sample many of the hotels facilities and also enjoy that of the hotel’s location. The latter we think is great as it offers the best of both worlds. No need to tell you that as you highlighted that in your feedback.

I hope that you will return and that when you do you will contact me directly so that I can personally look after your reservation.

I trust you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Fantastic Hyatt”
5 of 5 stars Reviewed November 11, 2012

My son and I stayed here for 3 nights at the end of October. We were fortunate enough to stay in a terrace suite which was huge! Best bathroom I have seen in a hotel and it even had a separate toilet - love that. Walk in robe was fantastic and that is where you will find a coffee machine and kettle. Heaps of hanging space and plenty of room for bags. Room was quiet and I didn't hear any noise from the other rooms. Room was spotless. My son had a roll a way bed and he wanted to take it home with him as it was so comfortable.
Dinner in the radii was beautiful. My son suffers from life threatening allergies as well as coeliac disease and they took my concerns seriously and cooked him in his words the best meal he has ever had!
If you can afford it book a club room. Club lounge is very spacious and the food and drinks at night were wonderful. Rate also includes breakfast.
The suite was a real treat for us - don't know if we will be able to afford it next year but we will certainly be booking a club room. Am looking forward to returning.

Room Tip: Higher floors have lovely views.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
November 17, 2012
Thank you for taking the time to post comments on Trip Advisor. I loved the title of your piece “Fantastic Hyatt!”

I think fair to say that you and your son enjoyed your stay and indeed the Terrace Suite! The latter are super rooms and offer great views too of the cathedral. I was delighted also to read that we were able to cater to your son’s needs while you both dined in radii. That said I hope that he is well.

I hope that when you return next year that you will contact me directly so that I can assist you.

We look forward to welcoming you and of course your son, back to Park Hyatt Melbourne.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Very Nice”
5 of 5 stars Reviewed November 11, 2012

This is another great Park Hyatt from the Hyatt chain. Nice location (just a couple of blocks from the main shopping area), and amazing Art Decco style....lots of wood, metals and marble. The room was large with all the possible amenities. The only Park Hyatt with a Park Club Lounge of all the Park Hyatt hotels. Myrna runs the Club and she is a great hostess. Appetizers and drinks were exceptional. Breakfast is offered at the restaurant and for an additional $8 AU you can have hot eggs. Look forward to staying here again.

Room Tip: High floor...with access to the Park Club Lounge.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Ted C about Park Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review
November 17, 2012
Thank you for your wonderful review in Trip Advisor.

I think you highlighted all of our main attributes so and in saying that I was delighted to read that you like what we like to think sets us apart from our competitors!! I was also delighted to read your comment about Myrna in the Park Lounge and can assure you that these will be shared with her and that she will be rewarded. Again, thank you!

Do let me know if you plan to return so that I can personally look after your accommodation requirements.

I trust you are well and we look forward to welcoming you back to Park Hyatt Melbourne.

Kind regards,

Sholto

Sholto Smith (Mr)
Hotel Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002 Australia
Phone: +61 (0)3 9224 1234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Melbourne

Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Park Hyatt Melbourne Hotel
Hyatt Melbourne
Melbourne Hyatt
Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Melbourne
#6 Business Hotels in Melbourne
#6 Luxury Hotels in Melbourne
#7 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambience and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 luxury rooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel in Melbourne provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning ‘radii’ restaurant & bar, a decadent Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 25 km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. ... more   less 
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