This is a beautiful and very appealing hotel; in the decor and fitout of the public areas, the furnishings, the grand piano in the lounge and lovely outdoor courtyard.
Our room was spacious, very well provisioned, including a coffee maker, books and magazines, good room for clothes and suitcases and immaculately clean.
Although we were on the ground floor, our room was very quiet, despite there being conferences and wedding receptions in the hotel.
The location is perfect; being easy walking distance to the city and set amongst lovely parks and churches, making for a quieter environment.
Whilst reception service was excellent, we found bar and lounge service did not meet our expectations. We sat in the courtyard one afternoon and despite staff being present, we were never asked what we might like. Similarly in the lounge with the piano, we waited quite some time another evening to order additional drinks, whilst three staff were present, but were chatting amongst themselves and we even had to wave to attract their attention. In the bar downstairs, service was not so lacking, but still took longer than expected.
An overall impression is only as good as the weakest link, so service aspects let this Hyatt down somewhat. Otherwise, it was very enjoyable stay at this lovely establishment.