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“Showing its age” 4 of 5 stars
Review of Park Hyatt Melbourne

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Park Hyatt Melbourne
5.0 of 5 Hotel   |   1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia   |  
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Ranked #10 of 172 hotels in Melbourne
Hong Kong
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Showing its age”
4 of 5 stars Reviewed February 3, 2012

Park Hyatt Melbourne was THE Hotel several years ago when it opened; its now over ten years old and its showing its age. To keep it at the top and its Park Hyatt status it probably needs to be closed likes its Sydney sister property and get a face lift! The location, East of Melbourne City Center (well at the edge) is convenient to the MCG or Rod Laver Arena, Carlton & Fitzroy. There are newer hotels that have opened or older hotels that have been renovated and this hotel no longer holds the distinction of being Melbourne's most prestigious. Don't get me wrong, its still a lovely hotel with large rooms; make sure you get a good deal.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, February 14, 2012
We appreciate your taking the time to post comments on Trip Advisor.

While I can see you enjoyed most aspects of your stay is is evident that you were not completely enamored with our hotel, or for that matter, its facilities. You are quite right in that our hotel has been open for a little over one decade. That said and due to the quality of our fixtures and fittings, we prefer to continually restore what we have. The latter actually something we do on a daily basis through that of a thorough maintenance programme. These being, continual maintaining of the wood work, marble floors, leather surfaces, upholstery and so on and so forth. Of course these things take time but I can assure you they are areas that are being addressed.

We are also always looking at improving on our in-room technology and offerings with the latest additions being iPod docking stations and Nespresso coffee machines.

I trust you will return and should you decide to do so then I would welcome you to contact me directly so that I can personally look after your reservation. Please note all of my contact details below.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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New Zealand
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2012

We were booked in here by my new mother-in-law for a mini honeymoon on our way back to NZ and it was fabulous, luxury. My husband put it well when he said I feel like I'm James Bond! The staff were fantastic, the location and the room could not be improved on. We had a fabulous stay and loved every minute of it.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, January 30, 2012
Thank you for your great comments post your recent stay here at Park Hyatt Melbourne on Trip Advisor.

Delighted to hear that you enjoyed your time here and that you found our staff to be fantastic. I will ensure your comments are shared with them too!

Please let me know if you plan to return so that I can personally look after your accommodation request.

Please do not hesitate to contact me if I can be of further assistance to you.

I write this trusting you are well.

Best regards,

Sholto
_________________________________________
Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
East Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com

________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2012

We stayed 4 nights in a Club King Deluxe, visiting for the Australian Open, we had a perfect view of Rod Laver Arean. Perfect walking distance to all sporting venues. The room was spacious and our sons rollaway bed did not take any space away to the living. Bed was comfortable, amenties abundant with good coffee in the room. Large shower, in fact large bathroom for the whole family. Club Lounge is worth the extra for quiet dining/drink and the evening canapes a great selection, better than many lounges I have used around the world. Room service was efficient and we ordered dessert most nights and had the same gentleman deliver it who was very pleasant and professional. All staff were pleasant, housekeeping were so discreet with room cleaning, done twice a day but we never saw them. Afternoon tea in the lobby was a nice touch on our last day. Utilises the 25m pool which was fantastic enough room for 4 people to swim laps at once which is plenty of room. Gym was large and always machines available to choose from at anytime. Played tennis on the roof top court which although short on backline space was still fun. Alround a great trip made greater by fantastic hotel.

Room Tip: Pay the extra and book a Club Room it is worth it. We were on floor 16 and very quiet.
See more room tips
  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, February 14, 2012
Thank you for taking the time to post such positive comments on Trip Advisor.

I was delighted to read how much you all enjoyed your time here at Park Hyatt Melbourne while you were here to attend the Australian Open. It is clear to see you were all able to enjoy most of our hotel's facilities and I thank you for listing them in such detail (coffee machine in room - Nespresso, large Shower, the 25 meter lap pool and indeed our gym). Not to mention of course your glowing comments in relation to our Park Lounge and High Tea in the Tea Lounge.

I certainly hope you will all return and insist that when you do you make contact with me so that I can personally assist you with your accommodation requirements.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 24, 2012 via mobile

We stayed at Park Hyatt Melbourne for a nice 3 day getaway. Got upgraded to a spa room with huge bathroom, high floor and nice views of the city. Club access was delightful and the views from the club lounge of the city were amazing. Best tip would be to utilize the club lounge during the day for a great view and coffee. The tv in the spa was a real treat too, made us feel like rockstars. Already planning our next trip back for early Feb and can't wait!

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, January 25, 2012
Thank you for taking the time to post such positive comments on Trip Advisor.

I was delighted to read how much you both enjoyed your stay here and that you enjoyed the room along with its facilities! Agreed the TV's in the bathrooms are a major asset, as are the amount of rooms we have with Spa baths.

Please contact me when you plan to return so that we can make you both feel like both royalty and rock-stars again!!

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2012

I was actually quite disappointed in the Park Hyatt. My partner and I went to Melbourne for our one year anniversary and wanted to do something special. For the price I paid (I think around $330 a night) I expected the decent service. While the rooms was nice, with a comfortable bed and a large bathroom with spa one incident spoilt our experience here. We thought it would be a really nice idea to purchase a picnic basket the hotel offers and go into the parklands for lunch. The picnic basket was about $100 plus you pay a $100 deposit that you get back once you return the basket. The food in the picnic basket was generally very good except when we opened our salad to our horror we found a snail inside. We don't usually complain but we took the basket back to management and politely pointed out the mistake and the girl at the desk was very apologetic and offered us either some chocolates or champagne to be sent to our room as my partner doesn't really drink champagne we said we would love the chocolates. However late in the evening our chocolates still hadn't arrived so my partner contacted reception and the person on the desk said they would send up both chocolates and champagne right away. Then about five minutes later a lady who I presume was a manager called back and questioned my partner about the incident. While she wasn't outrightly rude she was very bunt and I was annoyed that she felt the need to question us after the we had found the snail in our food and told us this was because the lettuce was fresh. I don't care how fresh the lettuce is I don't believe it is unreasonable to expect snails to not be present in a salad. She did sent up a bottle of champagne however as I previously mentioned we had been given a choice and had asked for the chocolates since my partner does not really like champagne. To top it all off when we checked out luckily my partner checked the bill as they had failed to refund the $100 deposit for the basket.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, January 25, 2012
Thank you for taking the time to post comments on Trip Advisor. I am sorry for not responding sooner and note that your report dates back to May of 2011. That said, it is apparent that we fell short in proving you the high levels of service synonymous with Hyatt Hotels & Resorts. I am of course referring to the salad and indeed the way the incidence was handled. That and the fact that matters were made worse when we failed to deliver what was then promised to compensate for the incidence that took place earlier.

I would hope that we would have the opportunity to welcome you both back to the hotel and that if you did return that we could redeem ourselves.

Please contact me when you plan to return so that I can personally look after your accommodation requirements.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vic
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 12, 2012

There is no denying the Park Hyatt is starting to show its age but being our Hotel of Choice in Melbourne we are never disappointed.
5 Star in all areas.
Radii never disappoints, nor does the Day Spa and wet areas....although there were a few loose/missing tiles recently in the pool spa recently.....odd.
Business and pleasure we are there at least a dozen times a year.... always leave smiling.

Room Tip: all are good
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, January 25, 2012
Thank you for writing on Trip Advisor about your recent stay at Park Hyatt Melbourne. Your feedback is certainly appreciated and will be shared with my team.

I also noted your comment about the pool and am happy to advise that we are about to close it to restore/repair the tiling and some other areas that need to be addressed in that part of the hotel. The works to take around three to four weeks and will commence on the 16th of February. So and that said I would hope that when you return you will see the improvements, while all very subtle, that have been made.

Please do not hesitate to contact me when you wish to return. All of my details are listed below and I would welcome contact from you.

I write this trusting you are well.

Best regards,

Sholto
Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2012

Stayed here for anniversary for one night only.
We got upgraded to Diplomat Suite which was AMAZING.
Staff at front desk sooooo great -after all - they upgraded us so how can I complain!
The Hotel is in a great area.
Near Beautiful Parks, Gardens and minutes from all the CBD happenings.
Spa, Pool, Bar all very nice and is 5 star all the way.

My only negative: the hotel is a little outdated. Feels very 90's..... If modern is what you are after then I am not sure this Hotel is for you. Its Classic, beautiful, but feels a little old school.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Melbourne, responded to this review, January 25, 2012
Thank you for writing a review on Trip Advisor!

Your comments appreciated and I am thrilled that we were able to make your anniversary even more memorable by that of upgrading you both to one of our Diplomatic Suites! Both are such stunning rooms. Thank you too for also praising other aspects of the hotel. That said I am sorry you found the hotel to be a little out dated but I think two of the words in your your last sentence summed us up, they being "Classic & Beautiful!"

Please do not hesitate to contact me should you wish to return. All of my details are listed below and I would welcome contact from you.

I write this trusting you are well.

Best regards,

Sholto
Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Melbourne

Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Melbourne
#6 Business Hotel in Melbourne
#10 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#17 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Melbourne 5*
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambience and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 luxury rooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel in Melbourne provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning ‘radii’ restaurant & bar, a decadent Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 25 km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. ... more   less 
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Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt

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