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Mantra On Russell: Traveler Reviews

4.5 of 5
222 Russell St, Melbourne, Victoria 3000, Australia (Formerly Saville)
Hotel amenities
Mantra On Russell
Ranked #44 of 195 hotels in Melbourne
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374 reviews from our community

Traveler rating
    107
    192
    50
    20
    5
See reviews for
Families
74
 
Couples
114
 
Solo
29
 
Business
76
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location”
4 of 5 stars Reviewed January 14, 2013

Stayed here for 2 nights and got upgraded to a suite on check in. Had 2 large bedrooms, large bathroom a separate toilet, living room with a galley kitchen and dining table, laundry facilities and excellent views of Melbourne from the balcony. Had room service for breakfast one morning, which was tasty and well priced. Rooms were well cleaned. Would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Daisyc136 for Melbourne
Ask Daisyc136 about Mantra On Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review
February 6, 2013
Thanks Daisyc136 - Glad you enjoyed your stay and the complimentary upgrade to one of our fabulous two bedroom suites!

We look forward to being of service to you again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
“Great stay for business”
5 of 5 stars Reviewed January 14, 2013

Staying at the Mantra on Russell for the first time. Had stayed at Oaks on Lonsdale on my 2 previous trips. Was traveling on business and got a 1 bedroom apartment on a high floor for 20 days. The living and bedroom were a decent size and reasonably clean, however the shower/bath was a tad narrow, bumped against the wall and glass a couple of time while showering. Kitchen was equipped with a full sized oven, stove top, dishwasher, toaster, and an array of utensils. A wooden ladle and food tongs would have been great. Only gripe about the kitchen is the 2/3 sized fridge with a limited lower compartment storage. Even with the minibar items removed, it's hard to pack much as there is no shelving present. My favourite part about the apartment was the separate washer and dryer(hate those 2-in-1 combos), 40 inch Samsung LCD in living room, 32 inch Samsung LCD in bedroom and very comfortable bed and pillows. Had a great night's sleep, which ranks high on my list for business travel. Overall, I prefer the Mantra on Russell compared to Oaks on Lonsdale based on the TVs, washer/dryer and bed. Only if you're looking for a full sized fridge, Oaks would be a better choice, but with miserable TVs, wash/dryer combo and double single-joined beds. Will return again for a long stay in Feb.

Room Tip: Request for a high floor room, 17 and above.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nfactor81 about Mantra On Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review
February 6, 2013
Hi nfactor81

Thanks for the great review - if you are booking the hotel direct please contact our Reservations Department to obtain great Long Stay rates.

We look forward to welcoming you back.

Kind Regards

Mike Blank
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
“Enjoyed my stay but...”
3 of 5 stars Reviewed January 12, 2013

Smooth check in, great location,good facilities(swimming pool/gym) and great view from the balcony!

But it's shame that the quality of housekeeping/cleaning was very poor. Bed was unneat and the bathroom was filthy.
This is the first time I have encountered this kind of service.

Dear management,
Please look into this matter.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by cinta_alamaya for Melbourne
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review
January 14, 2013
Hello cinta_alamaya

Really appreciated the feedback - which I've shared with the entire housekeeping staff at yesterday morning’s briefing - I'm extremely disappointed with the cleaning service you received and have taken steps to rectify immediately.

Please accept my apologies in this instance and I hope we can be of service to you again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
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Perth
Top Contributor
104 reviews 104 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
“Pleasant break over Christmas”
3 of 5 stars Reviewed January 9, 2013

This is not a "luxury" hotel and it serves short term business travelers. Nevertheless, we found the hotel quite pleasant. We had a 2-bedroom suite over the Christmas holidays. The rooms were quite nice and spacious and the hotel was very well located. The only trouble we had was with the poor quality of the housekeeping staff. Granted that we stayed during the holiday period but I still expect my toilets to be cleaned properly, beds to made and rooms tidied. Keeping in the Christmas spirit I did not complain but made do with the poor housekeeping.

I would have given the property 4-stars if the housekeeping was better.

Room Tip: Choose a room higher than the 7th floor. The lower floors appear to be residential floors and we had...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 16 more reviews by PerthFrequent_Flyer for Melbourne
Ask PerthFrequent_Flyer about Mantra On Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review
January 14, 2013
Hi PerthFrequent_Flyer

Firstly let me apologies for the standard of housekeeping you received - I was extremely disappointed to hear we had not met your expectations and that our service delivery was not to Mantra standards. The issues you've identified have been addressed with our Executive House Keeper.

Thanks for providing the feedback.

Kind Regards

Mike Blank
Hotel Operations Manager
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shanghai
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Perfect place...”
5 of 5 stars Reviewed January 9, 2013

We stayed in this hotel for two days, and we had a 2 bedrooms appartement with kitchen and laundry. This hotel is in the CBD and very convenient, it is well placed. To go around is very easy. I suggest to try it! The breakfast is nice and the staff very friendly.
We enjoy stay here.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Raffaella M for Melbourne
Ask Raffaella M about Mantra On Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review
January 14, 2013
Hi Raffaella M

Thanks for posting and appreciate your feedback we do pride ourselves on having a friendly helpful team - nice to have you in from Shanghai.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Also Known As:
Mantra On Russell Hotel
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne
Address: 222 Russell St, Melbourne, Victoria 3000, Australia (Formerly Saville)
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotels in Melbourne
#37 Family Hotels in Melbourne
#39 Luxury Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Mantra On Russell
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