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“Great,convenient place to stay” 4 of 5 stars
Review of Mantra On Russell

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Mantra On Russell
4.5 of 5 Hotel   |   222 Russell St, Melbourne, Victoria 3000, Australia   |  
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Ranked #48 of 171 Hotels in Melbourne
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great,convenient place to stay”
4 of 5 stars Reviewed January 5, 2013

Just got back from family stay at this Mantra. It was so CONVENIENTLY located. we were super happy with location, room sizes etc. All Reception staff extremely friendly.
Bar area OK. Cocktail menu bit basic. I think housekeeping is Ok but not consistent. Some better cleaning of bathroom/toilet wouldn't go astray.
Would stay there again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, January 14, 2013
Hi Scorpioalejandra

Thanks for taking the time to write, we certainly do have a great location here in the city!

We look forward to welcoming you back again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2012

My husband and I stayed at the Mantra from 13th December for three nights.
It was a lovely hotel. We had a one bedroom apartment with full kitchen and laundry.
The room was clean and quiet.
The hotel is well placed for shopping and there is a parking building under the hotel.
Altogether very convenient for everything. Couldn't fault it.
Keep it up Mantra

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 23, 2012
Hi Pauline1811027

Always a pleasure to welcome guests from NZ and delighted to hear we met your expectations with spacious accommodation and a great city location. Enjoy your Xmas and we look forward to having you stay again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

Great place to stay , the staff are there to help 24/7 and are happy to help you with everything from booking theater tickets to giving you a map or suggesting a restaurant. My husband and I had a 1 bedroom apartment, it was spacious and clean with a huge balcony, the kitchen was modern and functional. I enjoyed a swim in the indoor heated pool and made use of the free internet in the foyer , we were able to walk to just about everything. My only negative is the price of parking . It would have been better if they could have offered a discount for people who were parking over a longer period but no it was just $30 a day flat , but as the Hotel staff pointed out it is a privately owned car park and they have no say over pricing. Apart from the parking expense I have no negative comments I definitely would stay again. Try to get a room up high so the sounds of the city don't keep you awake.

Room Tip: Up high away from the noises of the lively night life.Ask for a balcony .Pay the extra and go for a...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 23, 2012
Hi Linda C

Thanks for taking the time to post and thanks for the fantastic review. I've shared your comments with the team who were delighted with your feedback.

We look forward to welcoming you back to the hotel again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
2,644 reviews 2,644 reviews
217 hotel reviews
Reviews in 345 cities Reviews in 345 cities
1,197 helpful votes 1,197 helpful votes
4 of 5 stars Reviewed December 14, 2012

I ordered this from a "wot hotel" and was pleasantly surprised.
It was great value and centrally located to Chinatown, retail shops, theatre etc.
It is not a fashion or design focussed hotel but provides all the facilities you would need for a short stay in the CBD / theatre area.
Enjoyed the swimming pool and gym facilities.
Good friendly staff at the front desk looked after my luggage whilst I went looking for a parking spot.
The view from the back looking across to what seems to be a down market high-rise is not appealing but can't hold the hotel responsible for this.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 23, 2012
Thanks RonWamberal - We do enjoy a great CBD location and the Team work hard to deliver a great stay experience.

We look forward to being of service to you again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2012 via mobile

My husband booked a night here to celebrate our 1st year anniversary. Overall, a very disappointing stay.

The location is in the middle of china town, not too far from things but nothing special.

I can say they must have a great photographer, because the rooms look a lot better on their website.

We drank our moet out of the mismatched and chipped champagne flutes provided in the cupboard.

The bed was two singles pushed together, which meant an uncomfortable gap in the middle.

Bathroom- the shower had soap scum on it, didn't look like it had been cleaned properly around the bottom of the shower screen.

I must say I appreciated good service, however it was not a a strong point here. Not even a friendly greeting to be found and the phone often rang out when I tried to call reception.

I have to say the worst part of the experience was after we requested 12pm check out people kept opening the door and coming in the room. A few times house keeping ladies came and once it was a young guy who started to come in the room. He looked like a guest. I was very embarrassed as I was on my own in my pjs in bed and this strange man was looking in at me. I called reception and told them what was happening. But it still happened again and the house keeping lady who came said no one had told them anything about late check out.

When I told the staff at reception it happened again, nothing was really done to handle this negative experience. They said we will talk to cleaning.

Overall a huge waste of money for a bad experience.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 23, 2012
Hi Aussiegal01

Thanks for providing the feedback and I'm glad we could address the issues you had via phone last week. We look forward to you staying with us again in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 6, 2012

We stayed here for three nights. The room we had was of a reasonable size and quiet and had an opening window (but no balcony). The bathroom was excellent. Room service was very good and quick, and the breakfasts were good, too. The Reception staff were very helpful and always polite. Two negatives: one was that plates and cutlery left unwashed were washed up without detergent, and so were marked with greasy stains; the other is that the spyhole in the door was intended for use by tall people, as it was too far from the ground for my 1.6 metre wife.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 11, 2012
Hi sawley00

Thanks for taking the time to write and share your experiences. Our Front Office team take great pride in ensuring all guest stays are memorable. Also pleasing to hear you enjoyed your dining experiences. I have forwarded your comments to Housekeeping with a suggestion that a liberal dash of dishwashing liquid when washing up would have been appropriate!

Thanks again for the feedback.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 3, 2012

Stayed several nights with friends from Interstate. Spacious, clean, all the amenitie had everything incl. washing machine, dryer, large fridge, iron. Could have done with a few more dishes and cutlery otherwise it was great and beds very comfortable.
Staff simply wonderful,esp. Karl, Nina and Phillipa. Nothing was too much trouble, fast efficient
service with a smile. Will we all stay again.

Room Tip: Ask questions and check out the room.
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Mantra On Russell, responded to this review, December 11, 2012
Hello Greenie925

Thanks for taking the time to post your feedback - it's always appreciated. I've also passed on your "simply wonderful" comment to the 3 Front Office team members you identified, which they were delighted to receive.

So thanks again and we look forward to being of service to you in the future.

Kind Regards

Mike Blank
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra On Russell

Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Melbourne
#37 Family Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#45 Luxury Hotel in Melbourne
#59 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra On Russell 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service (limited menu Sunday evenings). Undercover parking is available at a cost. The Mantra on Russell is ideally positioned and styled to offer contemporary accommodation in the heart of Melbourne, ideal for business travellers, holiday makers, short-term and long-term guests. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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