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“Fantastic hotel in a beautifully refurbished historical building” 5 of 5 stars
Review of InterContinental Melbourne The Rialto

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InterContinental Melbourne The Rialto
5.0 of 5 Hotel   |   495 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #13 of 171 Hotels in Melbourne
Hamilton, NZ
1 review
“Fantastic hotel in a beautifully refurbished historical building”
5 of 5 stars Reviewed October 20, 2010

We stayed for two nights and really enjoyed our stay. The staff were really friendly. The hotel is located in a historic building and has been beautifully finished. There is a great pool and sauna on the top floor. The only issue we had was that the room was a bit too hot at night, and we weren't able to open the windows into the atrium.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,231 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Top Contributor
101 reviews 101 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed October 20, 2010

The Intercontinental at Rialto is a standard corporate hotel. Rooms are comfortable and the service is that impersonal corporate style that is a bit lacking in soul. Location is not at the best end of Collins Street for restaurants, but is close to the convention centre and the casino. There is nothing much to complain about but nothing to delight either.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 19, 2010

Ever since I read about the refurbushment of this hotel in 2008, I thought that I would like to try it out. As a perennial Hyatt and Hilton stayer, I had little previous opportunity to try Rialto. Anyway, we needed to come to Melbourne for the weekend, and we thought we would give it a try. We booked a King Deluxe room. The rate was over AUD300.

Arrival was fine, although there is no front of house area to park the car while you check in - you have to find a park on the street. Check in was fine, although there was no offer to take our bags to our room. The hotel is a refurbished building built in 1891. I'm no architect, but some of the refurbishing left much to be desired. Like the many different floor levels - I had to be careful not to trip when transitioning from one level to another - some of the changes in level are very subtle, and at the same time manoeuvre my luggage up and down steps (not many ramps - I'd hate it if I was in a wheel chair).

The room. Not any bigger than most rooms we have stayed in (36m2). It seems many of the rooms look into a covered atrium, so the natural light wasn't good - no street noise though (and at least there was low probablility of morning sun penetrating the black out curtains). The bathroom was narrow, but had a very large, room length surface to place your things (joy - please take note other hotels). The make up mirror with built in light was a good touch. Then our disappointment. No bath. Should have read the room descriptions. A King Premium room for about AUD65 extra (granted, it's a bigger room) gets the bath. Still for a AUD300+ per night room, you would think a bath would be included (I love a good soak). On the positive side, the shower was nice with two options, a wall mounted hand held spray or an overhead rainfall feature. That didn't make up for the lack of bath though. Next, no slippers (OK, full disclosure, I have a thing for them). We had read that part of the room description - but they seemed to have gone for a walk in (and out of) our room. The bed was very comfortable though (as opposed to the last hotel we stayed at, with a memory foam topper pad which we sort of sunk into and had to fight the memory if you change sleeping position). Next - no toothbrush. We often dispense with travelling with these as most hotels have them supplied (well, maybe not the Werribee Soffitel - that should have been a lesson to us). Rialto? Nothing either, although on calling concierge, a toothbrush was duly sent up. Next - no free wifi or internet connection. Hello. AUD300+ per night and you want us to pay $30 daily rate for a connection? The reason why there is a 24 hours McDonalds across the road became chrystal clear. And if you read the hotel web site, it says "Wireless data connection *Initial fee $0". No explanation about what the "*" was all about. No matter, this is surely misleading, and a bit of a show stopper in my view.

While we're on the topic of excessive charges, you would have wondered what happened to our car while we were checking in. Well, we had a 1 hour parking spot, so that was no problem. On check in, we were advised that valet parking was available at AUD50 per night. No thanks. I'm sure the valet chap is very nice, but at most hotels we have stayed at, this is never any more than $20-$30 (sometime free). As it turned out street parking was free after 6:00 (IIRC), and free (IIRC) on Sunday. It reminded me of a restaurant in Sydney that has valet type parking, which is free if you have a meal there, but otherwise $50 an hour. You gotta love the world of choices, don't you?

Well, that's it. Small things, I know, but irritating, nevertheless, especially when considered in light of what is on offer by the competition. This was a pretty ordinary stay in what they themselves say is "one of the city’s leading world-class hotels". World class? I don't think so (have you tried the Connaught London, Park Hyatt Tokyo or George V in Paris?). Well, guys, I have to say that if given the choice, at these rates, and with these amenities, I will be staying at one of the other leading world class hotels in the city from now on.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BS
Top Contributor
133 reviews 133 reviews
103 hotel reviews
Reviews in 57 cities Reviews in 57 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed October 13, 2010

Even this hotel is refurbished and looks very good and is now named Intercontinental 5***** it is not worth to stay compared to the costs and what you get as service.
I was IHG Priority Club Ambassador and a platinum card holder. They have the regulation NOT to give access to these kind of frequent guests. This is very upnormal in this hotel.
They have not service attitude and due to this reason I cannot recommend this hotel.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 30, 2010

In the very competitive Melbourne hotel scene, the Intercontinental is ahead of the rest like so many Intercontinentals around the world.
The first impression upon arrival was of professional staff perfectly groomed and trained, particularly the very impressive Lance.
This impression carried on through to our beautifully appointed room with five star toiletries as well.
The architecture here is stunning in a modern hotel converted to capture the best of an iconic Melbourne heritage building.
I thoroughly recommend spending a little more and enjoying the club lounge with inclusions that make it well worth your while.
Looking down internally over the superb Alluvial restaurant is another architectural highlight.
Thanks again to a wonderful hotel whose staff made a thoroughly enjoyable stay really memorable.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
217 reviews 217 reviews
68 hotel reviews
Reviews in 50 cities Reviews in 50 cities
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed September 8, 2010

I’ve visited the Intercontinental Melbourne twice previously, and although I very much enjoyed my stay on both occasions I had found the staff did not go the ‘extra mile’ which sets hotels in its class apart. However on my most recent visit I’m very pleased to say my expectations were surpassed.

Pros:
- The hotel and its rooms are very well appointed and finished to a high quality contemporary standard. The bed is exceptionally comfortable as are the pillows.
- The service at the Intercontinental Club Lounge is the best I have experienced; evening canapés are of a good standard, and the staff are very attentive.
- As an IC Ambassador Club member I was fortunate enough to be upgraded to an Iconic Suite. At 123 sqm it’s a great size, with large lounge with office area, including separate washroom off the lounge, large bedroom, very large bathroom with separate shower and bath (both with jets), and walk-in wardrobe – and 3 LCD TVs in all. I’d highly recommend it for a spot of luxury or that special occasion.
- The typical InterContinental touches (e.g. one-button for "instant service" on the phone, Elemis toiletries, Bose DVD/CD Player with iPod dock, the next day's weather report on your pillow).

Cons:
- The view: the majority of the guest rooms only have an indoors view of the hotel lobby - and whilst pleasant - the drawback is they receive little natural light. A number of the premium rooms overlook Collins Street, however there really isn’t much of an outlook. I do however believe the hotel makes up for it in other ways.
- The turndown service is on request only; rather trivial but bothersome for a good 5-star.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Australia
Top Contributor
92 reviews 92 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 5, 2010

Only had time for a quick break so a city stay overnight at the Intercontinental. Check in was smooth and reception staff very friendly and efficient. Room a bit on the small side but quiet and clean and a great shower. Breakfast was a strange experience - restaurant manager asked us to wait despite a large number of empty (and set) tables and he was a little abrupt. Food was good and plentiful though. Had a nice time but it isn't in my top Melbourne hotel experiences.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Melbourne The Rialto

Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Melbourne
#7 Spa Hotel in Melbourne
#12 Romantic Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#20 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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