My wife & I drove from Sydney to Melbourne on our first visit to Oz. Before we could get out the car, the concierge was there, told us to take what we needed to book in, and he took care of the rest. Bags in room in no time at all, & vehicle garaged safe & sound. Staff in all areas of the hotel were exceptional - especially the eastern european bar & waiting staff. Room spotless & comfortable, Room service top class, we will definately return.

Booked a mystery room and it ended up being the Rialto.
Nice enough I guess. The doorman didn't offer to help us with our bags, so we lugged them in ourselves.
Reception staff were friendly and welcoming.
The room was tiny and the bathroom needed updating, looking a little old and tired.
To be honest, I expected a little more for a 5 star hotel.
Valet parking was approx $25.
Bed was comfy, oversized pillows with lots more in the wardrobe (which is a great thing when you're used to sleeping on more than 1 pillow).
As we were heading out to a wedding I stopped to ask the Concierge a question - he asked if he could help me and then proceeded to call out to other staff members on their way out the door whilst I was asking my question. My husband and I both thought that this was extremely rude. Obviously wanting to know if the other staff were leaving the building with a pen was more important than paying attention to a guest. Not impressed!
Overall, I don't think it's a true '5 star' hotel and I wouldn't stay there again.

Mixed feelings about this place. The atrium is very impressive. The hotel restaurant has a great reputation with locals. It's nice to visit but if you're staying in the hotel with a room facing inwards then the place can feel very dingy. The only natural light comes from the roof.

Don't get wrong though, the place wasn't that bad. We had some good sleep but strangely found ourselves feeling tired all the time whilst in the room. You need to have the lamps on 24/7. We nicknamed it the Event Horizon.

The pool and spa area is okay however the roof needs a bit of clean. Semi decent views can be seen of the Melbourne Skyline.

Overall, the place does of it's own unique old world chalm and elegance but at the same time, minor cosmetic defects (i.e. peeled wall paper, dirty tiles in the pool area etc...) make this place feel a little bit dated.

Our stay was from December 24th - 28th. The hotel did nothing special for guests on Christmas day i.e. no surprises in the room when we got back from Philip Island. On a positive note - we ordered cheese and biscuits via room service - they couldn't provide the exact specification as per the menu (because it was Christmas day) so they gave us it for free which was really kind of them.

The restaurant staff were superb, both attentive and polite. Nothing was too much trouble. Food was great also. A major plus factor for us.

Location wise the hotel is perfectly situated. Melbourne is a walkable city. I wasn't overally impressed by it to be honest. It was smaller than I imagined. If you're a shopper then Melbourne is definately the city for you. If you're a fan of architecture there's not that much to see, however, the skyline does look impressive at night.

Booked this hotel on lastminute.com.au - for £75 per night i'd say it was reasonably priced.

Overall, i'd say this place is decent enough but not up to my standards.

When we arrived at the hotel we were pleasantly surprised with the interior and decor of the hotel. It seems as if they built the hotel around a street which has been closed off and a huge atrium placed on top.

The hotel was fine. Rooms were adequate, service above average and happy with the location. Would stay again.