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“Beautiful hotel with great staff” 5 of 5 stars
Review of InterContinental Melbourne The Rialto

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InterContinental Melbourne The Rialto
5.0 of 5 Hotel   |   495 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #16 of 172 Hotels in Melbourne
Certificate of Excellence
Canberra, Australia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Beautiful hotel with great staff”
5 of 5 stars Reviewed October 6, 2009

Stayed at the Rialto in October 2009 for a long weekend leisure trip. The hotel was recently re-furbished, and it shows. It is a very beautiful building, with the new fittings complementing the historical facade. We thought the Bluestone Wine Bar on the bottom level in particular to be very pleasant surroundings.

Location is okay. It is about 2 or 3 blocks to the main shopping district, but there is a tram stop and a taxi rank outside if you can't walk that far. To go to the Princess or Majesty's theatre is only a short tram ride up Collins St, then 1 block's walk.

The rooms were, as you would expect, quite new, with a very comfortable large bed and flat screen tv. We stayed in a King Deluxe, which was not overly large, but well laid out and attractive.

As others have said, the windows face into the interior of the building, and you cannot access the balconies. If the curtains are drawn it is quite dark, and sleeping in is very easy.

The breakfasts were good, with a good variety, if a little pricey at $38. We also ate 2 dinners at the hotel, and found the food excellent.

What really impressed us about this hotel, though, was the staff. Without exception they were helpful, friendly and efficient.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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madison, wi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 19, 2009

I been in many hotels in my life, some for a long period. last two years alone I probably have stayed more than 100 days in hotels. quite a few were excellent. But this one I'd rate as my best experience overall. It is also my first time to write a review. So, what is so great?

1. you expect a hotel like the intercontinental to give you a sense of luxury. The hotel is in a very famous building in melbourne, the rialto, and they did a wonderful renovation. the layout is very unusual, but very much in style.

2. as a platinum member I got an upgrade to an x40 room. I have been in better rooms in my life (such as top floor apartments in top hotels) but overall the room was (still is, I am yet to check out!) great. about 60 sqr meters, plush living area, huge bathroom with great shower.

3. I am staying in melbourne for 2 weeks, and until this morning had had to work 16-17 hours a day, much of it in the hotel. I am fresh like in day one. first, the desk in my room is very comfortable. second, the club lounge is just right for a business traveler (will come to that later). the amenities are making it the right experience.

4. here comes the punch line. this is not a holiday inn express, this is the intercontinental. so let's talk about service. The service is first rate. the club lounge stuff is very proactive and anticipate your needs. the phone in the room has an "instant service button" and this is the only one I ever use. and the room service comes at an instance. they serve your room twice a day (morning, and turn down in the eve), and at the time of your convenience (just remove the door sign or call the instant service and they will come. 3 p.m, 4 p.m. whatever you need.) the food at the lounge is not extensive, but top quality. cheese is cheese, olives are olives, not to mention of course the espresso machine. breakfast is not extensive but again top notched.

5. location: it is on collins which reminds me of michigan avenue in chicago. that's the heart of the business center and the street is great . 5-10 minutes walk or 3 tram stops to swanston, which is about the center of the city. for me this is a perfect location.

6. finally the second punch line. Her name is Esther and she is the guest services manager. she is everywhere in the hotel, and her energy and skills are much behind the flawless performance of the front desk stuff and the club lounge stuff. When I came to the hotel I had to bargain a little about the exact upgrade they will give me, and that made me meet her. Lucky me: her personal touch added so much to the experience.

7. The only thing that gave me some challenge was the internet service. I needed a very reliable service, and at the beginning it simply did not work and was source of frustration. Later I discovered that it was the wireless connection between my room and the hotspot that did not work. I started to use the wired service in my room. at the lobby and the lounge the wireless is perfect (a bit slow in the lounge). there was once a 2 hour break in the internet service for the entire hotel. overall, the internet was fine, and I managed to do everything I needed to and in a timely fashion.

8. here is an example: in order to meet a deadline (done!) I had to get up this night at 2 a.m. ordered a wake up call (and asked my friends in america to call me if they do not hear from me at 3 a.m.). of course, the auto wake up call came in at 2. but, unexpectedly I got a followup manual wake up call five minutes later, to make sure that I am up. I sure did not ask for that, but they figured out that 2 a.m. wake up call is a serious matter and I may fall asleep after answering. isn't it great? BTW, if I do not answer x times to their morning wake up call, they will come to the room and buzz me.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
134 reviews 134 reviews
46 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 13, 2009

Beautiful facade and interior, though it can remind one of a penitentiary. OHS laws deem the balconies unsafe, and as a result, one cannot venture out and enjoy the views available. Stayed in Room 910, which is above the atrium, with views out towards the SW of the city. If you ever get this room, please ask for another- it is located adjacent to the spa pump. Everytime someone activates the spa, you get this humming noise permeating throughout the room. The bathroom is nice and the bed is comfortable. Full service fitness centre, and the pool is a decent sized one suitable for laps. Good looking staff who are always impeccably dressed.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveInterCon, General Manager at InterContinental Melbourne The Rialto, responded to this review, September 28, 2009
Dear Guest,
Thank you for your valuable comments in regards to the situation with the Spa pump. Since reading your comments, we have put a procedure in place to avoid disturbance to our guests. The Spa can now only be used during the day and our Engineering Department will switch it off by 10.00pm in order not to disrupt our guests staying in room 910.
Once again, thank you for this valuable feedback, keeping us informed about guests needs during their stay.

Kind Regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
70 reviews 70 reviews
48 hotel reviews
Reviews in 54 cities Reviews in 54 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed September 2, 2009

This is a jewel in the Intercontinental brand. Super-luxurious rooms in a centrally located landmark building renovated to the highest possible standards.

The rooms are fabulously equipped with big work desks, large flat screen TV and well equipped bathrooms with a great shower.

Breakfast is taken in the main restaurant which is an experience in its own right with it's huge vaulted ceiling. Quality of the food is superb with large numbers of staff and highest quality coffee.

This is a really expensive hotel but if you are on expenses or looking to spoil yourself then just do it.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 25, 2009

Well it's the old Mezies at Rialto. Done very nicely but you can't get aroun the shortcomings of an old building. The two most obvious shortcomingas are-
- no poryte cochere so you arrive kerbside in a very busy street
- inward atrium style wth no external windows

Service is friendly ut slow - the rest of the place physically is quite good.

Stayed August 2009, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
161 reviews 161 reviews
153 hotel reviews
Reviews in 74 cities Reviews in 74 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed August 21, 2009

We have stayed here twice lately in the deluxe king room. Love the rooms, beds TV and shower. Position is a touch out of the way for shopping.
Parking at $50 is outrageous (if you are staying on a weekend just self park at a nearby parking station for $10) Breakfast ordinary and way overpriced - also not sure about the cold atmosphere of the public areas - not at all cosy in the winter.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 20, 2009

We have stayed at this hotel years ago when it was called Le Meridian. At the time it was very expensive and luxurious with all the things you would expect for the price.

Last week we stayed again now called InterContinental Melbourne The Rialto and was shocked with what you get for your money.

No decent coffee(Only cheap instant stuff). Tea is the cheapest stuff available.
1 Bathrobe between 2 people.
No toothbrush provided
No bed slippers provided
Drinking water cost an astounding $8.00 per bottle
Beer was also $8.00 per stubbie !

A lot of the things you would expect in a very expensive hotel such as this is no longer considered necessary by this hotel.

I would ensure you ask for what you want before booking a room at this hotel or you may be disappointed.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Melbourne The Rialto

Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Melbourne
#15 Family Hotel in Melbourne
#15 Romantic Hotel in Melbourne
#16 Business Hotel in Melbourne
#16 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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