Stayed at the InterContinental for the weekend with my wife for a bit of a getaway. Staff, without exception, were excellent. We made use of the executive facilities and found them, and the staff there, to be some of the best we have run across. Enjoyed being able to have a fine scotch of an evening in the bar.
We had a room that fronted onto Collins Street, so there was a bit of street noise during the night, but I feel that may have been more of a problem with us being used to quiet country town nights at home, rather than any specific noise problem with the hotel.
Great hotel who certainly know how to treat their guests properly.