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“Pretty decent business hotel ...” 4 of 5 stars
Review of InterContinental Melbourne The Rialto

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InterContinental Melbourne The Rialto
5.0 of 5 Hotel   |   495 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #9 of 172 hotels in Melbourne
Victoria
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Pretty decent business hotel ...”
4 of 5 stars Reviewed May 13, 2013

Stayed here for the first time on a recent business trip. Was really surprised by the sheer size of the rooms they are huge (probably the biggest room that wasn't a suite I've seen) and the very high ceilings. Has been renovated recently I'd guess as the rooms were well fitted out and furnished in a contemporary style. Service is reasonably good but not up to Hyatt or Crown standard. Atrium bar is a bit underwhelming for service although the atmosphere is nice. Great location right near the heart of the business district and plenty of dining options nearby. This is a good business hotel that's reasonably priced. I'd give it a go again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear DrPopper,

Thank you for sharing your review, I am so glad to hear you enjoyed your stay. I will look into your feedback regarding service as this is of the highest importance to us and in the mean time I hope I have the opportunity to welcome you back again.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2013

I have stayed with the Intercon Rialto enough times to become a Platinum Ambassador member (which probably tells a lot) - the service I have received from this Hotel has been truly excellent and I feel it is one of the few places I go where they try and give me a lot of additional vlaue for being loyal to the chain - upgrades and automatic 4pm late checkouts are a standout for me - but the service does match the promise. The club lounge is good too but is only good value if you use it fully - such as over a couple of days stay (like anywhere I guess).

Room Tip: Loyalty is rewarded well by this chain - if you travel a lot it is great value
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear Snowoakley,

Thank you for your kind review, I am so glad you enjoyed your stay. Thank you for your continued loyalty to the hotel and I look forward to welcoming you back when next you stay.

Kind regards,
Sebastian Germershausen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2013

Have stayed a couple of times now for business trips, very nice hotel, service is good and it is nice and quiet. Great breakfast.
The rooms are very big and have all the amenities you need. The staff are very attentive and service in the restaurant and in the bars is very good. The airconditioning was a little warm and the room we had our conference in was a little stuffy but other than that it was excellent.

Room Tip: Get a room that is a few floors up so you don't get noise from the restaurant and the lifts
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear AdelaideSC021,

Thank you for taking the time to share your review, I am so glad to hear you enjoyed your stay. I will be sure to pass your feedback onto the team and hope I have the opportunity to welcome you back again in the future.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 11, 2013

My husband had a business meeting and I tagged along for an overnight stay.
We were made to feel very welcome by the reception staff.
The hotel is in a great location for everything.

We had a little issue with the A/C overnight, however it was well handled by the night staff and the morning staff followed up.

The staff at breakfast were very professional and friendly and the selection of food was great for us.

We will definitely be back, but for longer next time.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear Jilli Bean O,

Thank you for sharing your review, I am glad to hear you enjoyed your stay. I hope I have the opportunity to welcome you and your husband back again in the future.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Top Contributor
140 reviews 140 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 10, 2013

Spent a night here. Great location, close to shops, transport and restaurants. Staff were great, rooms nice and quiet. I was just a little disappointed that I did have a bath in the room. For the price you pay, I think it should be a given. That said lovely rooms and would stay again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear Kazm76,

Thank you for sharing your review. As you would have noticed during your stay the hotel is an old heritage building which unfortunately does not allow for bath tubs in every room. I hope you enjoyed the unique aspects of the property however and I look forward to welcoming you back again in the future.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 9, 2013

Stayed 3 nights using Priority Club points. So, had a tiny but adequate, Japanese-style room. Was allowed to join the Club Lounge for a reasonable fee and was happy that we did so for complimentary breakfast and Happy Hour.. Had a decent size swimming pool for a city hotel and a so-so gym. Interesting adaptive reuse of two historic buildings joined by a glass-covered atrium and catwalk. Staff was very nice. Would go back.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 13, 2013
Dear TuanBesar69,

Thank you for taking the time to share your review. I am glad to hear you enjoyed your stay and hope I have the opportunity to welcome you back again soon.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 8, 2013

This really isn't one of the top hotels in Melbourne. The porters, check-in (on this occasion) and some of the restaurant staff do a good job but overall there's an inconsistency in service and vibe about the place that made me feel less than comfortable.
This time here (my third) I booked a twin room because last time (unreviewed) I got a "king" bed made up of two smaller beds pushed together. One twin bed squeaked and moved but fortunately the other one was more stable. Comfort-wise it was ok but nothing special and far from the comfort I've experienced at other hotels in the city. The bathroom was fine but tight and equivalent to a four star hotel. Overall this is a nice hotel but is not a great hotel and I would recommend staying elsewhere if you're looking for a luxurious stay or planning a special occasion because I think there's a good chance you'll be disappointed.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review, May 10, 2013
Dear 12345678966,

Thank you for taking the time to share your review. I am sorry to hear you were disappointed with your experience and would very much like the opportunity to speak to you about this further. I have sent you my personal contact details via private message and invite you to contact me to discuss your experience.

Kind regards,
Sebastian Germershausen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Melbourne The Rialto

Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Melbourne
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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