As this was my first time in Melbourne this was a great start. I had a booked a limo through the hotel and it was very simple, as the taxis were on strike this was a good choice. I stayed on the ambassador floor which meant easy access to the pool, spa and gym. The layout of these is far superior to other intercontinental hotels. Although the breakfast was a bit less sumptuous than other ICH it was very good. The concierge seemed distracted when asked about a place to eat and I got better information from the person who brought my bags to the room. Our room faced outward and was very quiet. Unfortunately the windows do not open, due to some city regulation about balconies and it would have been nice to have some fresher air. Also confusing was our attempt to go to high tea which the front desk advised us was available, but the location was shut for a private functions. Fortunately the bar was able to arrange a nice tea with desert tray. I can't fault the staff for trying to help, but it seems they need to communicate better.