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InterContinental Melbourne The Rialto: Traveler Reviews

5.0 of 5
495 Collins St, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
Ranked #9 of 195 hotels in Melbourne
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691 reviews from our community

Traveler rating
    423
    157
    76
    28
    7
See reviews for
Families
84
 
Couples
290
 
Solo
50
 
Business
183
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful hotel, excellent customer service, 5 star luxury”
5 of 5 stars Reviewed November 30, 2012

I stayed at this beautiful hotel this week after a stay in a not so beautiful hotel in Sydney last week. The rooms are lovely, customer service is excellent, room service meals delicious and the concierge are so friendly, helpful and welcoming. Great location and the rooms are so quiet when I did finally get to sleep after a very busy work week. A wonderful experience and I hope to come back soon for a non work trip. Thank you to all the staff.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sueby2012 about InterContinental Melbourne The Rialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, General Manager at InterContinental Melbourne The Rialto, responded to this review
December 2, 2012
Dear Sueby2012,

Thank you for taking the time to share your review. I am so glad to hear you enjoyed your stay so much and look forward to welcoming you back!

Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Beautiful Hotel. 5 star experience”
5 of 5 stars Reviewed November 29, 2012

This is truly a 5 star hotel. The hotel itself is beautiful, the staff are very professional and the customer service is excellent. The rooms are quiet and filled with all the best ammenities. It is centrally located and surrounded by some excellent restaurants and shops. I wouldn't stay anywhere else!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by MTrem991 for Melbourne
Ask MTrem991 about InterContinental Melbourne The Rialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, General Manager at InterContinental Melbourne The Rialto, responded to this review
November 29, 2012
Dear MTrem991,

Thank you for your glowing review, I am so glad you had such an enjoyable stay! I look forward to welcoming you back when next you stay with us.

Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Beautiful Property, Comfy Rooms, Good Food & Friendly Staff”
4 of 5 stars Reviewed November 29, 2012

In last 3 months, I have spent over 20 nights at Intercontinental Melbourne, and it's been a pleasure. The rooms are spacious and cleaner. Staff is very friendlier and is always receptive to my dietary plan. I love the location of the property and it's easy reach to Docklands and SouthGate area.

Looking forward to their new Food Menu which is gonna be a fusion of Western and Asia Dishes.

Great Job Guys!!

Room Tip: I loved the study desks in the room. They were quite spacious and you would feel like working for ho...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Ajmanis about InterContinental Melbourne The Rialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, General Manager at InterContinental Melbourne The Rialto, responded to this review
November 29, 2012
Dear Ajmanis,

Thank you for taking the time to share your review. I am so glad you enjoyed your stay and I look forward to welcoming you back for your next twenty nights soon!

Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing restaurant.”
5 of 5 stars Reviewed November 28, 2012

It was the staff won me over at this great hotel. Customer service is so important, and the staff members at Interconinental Melbourne tick every box. The building itself is spectacular, and although the rooms may at first seem smaller than counterparts, it is the experience as a whole which leaves the lasting impression; I will be happily returning. A special mention to the staff at the restaurant downstairs, and to Ben, one of the best waitperson I've encountered. I hope you enjoyed your birthday the next day Ben!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask con_g_m_e about InterContinental Melbourne The Rialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, General Manager at InterContinental Melbourne The Rialto, responded to this review
November 29, 2012
Dear con_g_m_e,

Thank you so much for sharing your review, I am so glad you had an enjoyable stay. I will be sure to pass your feedback on to the staff and am so glad to hear they contributed to the quality of your stay. I look forward to welcoming you back when next you stay with us.

Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Very Friendly Staff”
4 of 5 stars Reviewed November 28, 2012

A great hotel on Collins Street. Good for both Business and Pleasure as it is in the CBD and near the Shopping Areas.

The trams run right down the street so you can get anywhere as well as ample taxi rank outside.

We stayed there for 9 nights during the Cup season so it was very busy but the staff were always attentive.

Breakfasts were lovely with lots to choose from on the buffet as well as getting eggs etc to order.

The bed was comfortable and the bathroom was adequate but there was no bath, just a shower.

There was a fully stocked mini bar. We did not order room service but there was a good menu to choose from.

The hotel is located just a few minutes walk from the Southbank & Casino which makes it very convenient for just a nighttime stroll or to get something to eat from the wide range of restaurants there.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by cowcow21 for Melbourne
Ask cowcow21 about InterContinental Melbourne The Rialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... M, General Manager at InterContinental Melbourne The Rialto, responded to this review
November 29, 2012
Dear cowcow21,

Thank you for taking the time to share your kind review. I am so glad you enjoyed your stay! I will be sure to pass on your feedback to the team and hope I have the opportunity to welcome you back to the hotel in the future.

Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Melbourne The Rialto

Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne
Intercontinental Melbourne The Rialto Hotel
Intercontinental Melbourne
Address: 495 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Melbourne
#9 Luxury Hotels in Melbourne
#11 Romantic Hotels in Melbourne
#13 Business Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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