We stayed here for 1 night as it was close to the restaurant we were attending for a work related dinner. The room which would be one of the cheapest available in this hotel was quite small but very clean & comfortable. The rooms open to a balcony overlooking the restaurant/bar area which looks like it was originally a lane way between the two separate sections of the hotel and is covered by a very high glass roof. The balconies are divided by clear glass partitions but are really unusable as their are no chairs etc on any of them and the inner rooms at least don't have any outside views.
There was an abundance of staff to look after guests needs and we were very well treated by them. On check-in a $100 security payment was deducted from my Visa card which was refunded on check out. This caused the reception staff some problems at that time & despite my asking for eftpos to be used it was entered as a credit transaction which of course incurs an extra charge. I probably should have pushed this issue but didn't.
Continental breakfast cost $32 per person which is to my mind quite expensive but was fresh & tasty and the service was good. We also felt that $15 was excessive for 1 glass of wine in the Market lane Bar.
The room had a good sized TV with a number of PayTV channels and a Bose AM/FM Radio/Alarm/Music player on one side of the bed. This is probably the first time I have ever seen a top quality unit of this type in any hotel I've ever stayed at. Unfortunately it wouldn't pick up any AM stations so was useless to me being a tinnitus sufferer who likes to have the ABC Radio tuned at night which helps to overcome the effects of ringing in the ears. The commercial, advertisement laden stations are irritating with their louder ads are not much help to me.
As we get older my wife particularly dislikes round door knobs, as fitted in this room which for her were quite hard to open. Another minor annoyance was the noise made by some type of machine, maybe a loud vacuum cleaner or similar, which woke me at approx 5.00 am. As we were in an "inside" room I didn't expect to hear any noise of this type.
Being in the West end of Collins street it as well out of the city centre and we rarely visit this part of the city so am unlikely to need to stay here again.
It seems to me that the great service certainly comes at a price.