Location is excellent. Just 100m from Southern Cross Station and the main Flinders Street station is only 5 minutes walk away too. This whole area is full of restaurants and shops, including some 7-11s if you want to avoid the expensive minibar prices at the IC. The Etihad stadium is also a very short walk away.
First Impressions -
Smooth check-in and check-out process and was even kindly given a late checkout. Received a nice, clean-looking room. About half as large as a similar priced room in Sydney IC, but pleasant nonetheless. All the usual facilities you would expect - safe, iron, ironing board, bathrobes, minibar, large work-desk. Layout and design was acceptable and a big positive was the large number of power points spread across the whole room. Decent lighting. Small but functional bathroom with a shower cubicle but no bath. Usual excellent range of toiletries. TV stopped working on second day and was told this was a general problem that could take a day to fix. It was fixed a day later.
Very poor wifi. I mean atrociously bad! Struggled to check email in-room. I would expect better from a 5-star hotel in a modern city like Melbourne. Shameful really.
Room Service -
Food was good quality. Service was not as good. Small issues spoiled the experience e.g. no soup spoon with soup., no salt and pepper, wrong dressings sent up.
Front Desk very professional. Concierge was very helpful and staff always welcomed you whenever you entered the hotel. However, this seemed less about being friendly and more about making sure you were actually a guest and not just some ruffian off the street trying to get into their nice hotel.
Note to Hotel Manager - I dress for my comfort, not to look good for your staff. Just because I'm dressed casually doesn't mean I am some interloper trying to illegally access the IC Club Lounge. Maybe you need a roomkey-operated lift system (like IC Sydney uses) if you are so paranoid about unwanted guests accessing your hotel.
One final concern worth mentioning is that there were some small pieces of broken glass on the floor in my room. Probably a bottle or glass broken by a previous guest. I did let the maid know know and asked her to vacuum the floor, but this was never done. (I stopped tipping her after that!)
Overall, this is a great hotel which is what you would expect from the Intercontinental brand. However, there were a handful of aspects that could be improved.