Location is excellent. Just 100m from Southern Cross Station and the main Flinders Street station is only 5 minutes walk away too. This whole area is full of restaurants and shops, including some 7-11s if you want to avoid the expensive minibar prices at the IC. The Etihad stadium is also a very short walk away.
First Impressions -
Smooth check-in and check-out process and was even kindly given a late checkout. Received a nice, clean-looking room. About half as large as a similar priced room in Sydney IC, but pleasant nonetheless. All the usual facilities you would expect - safe, iron, ironing board, bathrobes, minibar, large work-desk. Layout and design was acceptable and a big positive was the large number of power points spread across the whole room. Decent lighting. Small but functional bathroom with a shower cubicle but no bath. Usual excellent range of toiletries. TV stopped working on second day and was told this was a general problem that could take a day to fix. It was fixed a day later.
Very poor wifi. I mean atrociously bad! Struggled to check email in-room. I would expect better from a 5-star hotel in a modern city like Melbourne. Shameful really.
Room Service -
Food was good quality. Service was not as good. Small issues spoiled the experience e.g. no soup spoon with soup., no salt and pepper, wrong dressings sent up.
Front Desk very professional. Concierge was very helpful and staff always welcomed you whenever you entered the hotel. However, this seemed less about being friendly and more about making sure you were actually a guest and not just some ruffian off the street trying to get into their nice hotel.
Note to Hotel Manager - I dress for my comfort, not to look good for your staff. Just because I'm dressed casually doesn't mean I am some interloper trying to illegally access the IC Club Lounge. Maybe you need a roomkey-operated lift system (like IC Sydney uses) if you are so paranoid about unwanted guests accessing your hotel.
One final concern worth mentioning is that there were some small pieces of broken glass on the floor in my room. Probably a bottle or glass broken by a previous guest. I did let the maid know know and asked her to vacuum the floor, but this was never done. (I stopped tipping her after that!)
Overall, this is a great hotel which is what you would expect from the Intercontinental brand. However, there were a handful of aspects that could be improved.
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
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- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne