I have stayed at ICH Melb Rialto a dozen times over the last 1 year. Prior to this, I have tried quite a few similar class hotels in Melbourne including Sofitel, Grand Hyatt, Westin, Langham, Quay West Suites, The Blackman to name a few. I have been a returning client ever since I discovered this hotel. The location is ideal, away from the hustle and bustle of the city after hours and weekends, yet close enough to the main shopping and dining areas of Melbourne including Southbank (Crown Casino). On that note, parking options are slightly better than the main shopping/dining areas within the CBD. The experience of this hotel, begins with the entry of the hotel and for me, this is the stunning architecture of the building surrounded by their refreshing signature scent of the hotel. Like most hotels, staff congeniality can be variable, but professional and relatively friendly without going overboard. I have had the privilege of staying in a variety of different rooms and suites of this hotel, at times through generous complimentary upgrades. The decor is consistent throughout their rooms and the quality of the furnishing and amenities (Elemis in rooms and Chopard in suites) are excellent quality. The beds had always been firm and provided many good nights sleep, clean and crisp white linen with matching quality pillows. Towels are plush and happily provided for if in-room massage is organized. I have had two external mobile massage service come through and both occasions the therapists reported that they had been well accommodated for with assistance with their parking. The rooms facing Collins St appears to be noisier eventhough it is doubly insulated for noise reduction, compared with the Flinder Lane end but some of their best suites are located facing Collins St - this is consistent with apartments on Collins St in general with the most priced units fronting the street. The breakfast in Alluvial Restaurant provides a good spread for breakfast. This restaurant is sublime to dine in for appreciating the architectural design of the building. In the evening, the stunning blue lit balconies and high ceiling of the building wows most people. The food although not amazing is palate friendly and above average most of the time. The Club Lounge has top quality delicacies and spreads for breakfast and evening canapes. Although understaffed during busy times, staff are mostly accomodating and tries their best to keep everyone attended to, but can be frustrating for some clients during these times. A choice of good drops, cheeses and meat platter never fail to be enjoyed in the evenings. The breakfast spread is the usual fare, although appear more limited in choice due to space limitation compared with the Alluvial Restaurant, can be complimented by made-to-order common breakfast items. I find the afternoon tea a bit of a hit and miss, with the spread quite limited at times and had been disappointed before. Located on the rooftop, they have a fairly average fitness centre with most standard equipment and a pool good for a dip but not for lap-swimming. I must say I do not stay in this hotel for the gym or the pool. Adjacent here in the rooftop is a herb-garden where they also harvest their own honey, sometimes offerred at the club lounge - yum! Saving the best for last, I find that management do value their clients' feedback and comments and I would encourage any dissatisfaction to be brought to their attention. I have felt appreciated with my feedback being previously acknowledged and thanked with complimentary lounge access on one occasion. My most recent visit caught me by surprise as I have become used to the familiar faces of the hotel, but certainly did not set any expectations on others to recognise me (although one might expect this to be the case). I could not have felt more special and appreciated when the Guest Relation Manager, Kishor acknowledged and greeted me personally by name without any prompts. I do think that these little personalization efforts go a long way, yet one can get dissapointed easily if they expect it. It is best felt when it is least expected. Although I enjoy my stays here, they are not perfect everytime but close enough for me with some minor hiccups here and there that I can live with.