Tried to make an old heritage building look modern without success. We had not booked accommodation for our last 2 nights and after trying a number of hotels with no success we were directed to this one... The guy on reception made a big fuss about juggling things around to fit us in for nights and as it was late, we were desperate we had no choice Our room was a box the only window was high up and would not fully close. It opened into a little alley that housed all the air con units of the surrounding buildings that had an unbearable drone. Luckily for my husband he is half deaf and managed to get to sleep on the bed under the window but I found it unbearable and spent a sleepless night on the couch on the other side of the room.The dust was thick on the ledge where the air con unit was and on the heater and corners in bathroom. In morning I went down and new staff were on, told them I could not bear to stay another night and wanted to check out. The manager apologised and seemed surprised we were even given that room and immediately offered to upgrade us to a new room at the front of the hotel....why were we not offered this room the night before as it was obviously vacant. 100% improvement.... room was very nice had windows we could see out of and no drone of dozens of air con units! I strongly suggest you ask to look at your room before committing. and stay away from room 635 ! Parking is offsite a couple of blocks away in a pay carpark. Although the staff the 2nd day were much more helpful and did their best to improve things I doubt I would choose to stay there again
- Official Description (provided by the hotel):
- Built in 1926, the ibis Styles Kingsgate Hotel, like Melbourne, provides a traditional European charm and service, together with modern facilities. Comprising of 171 rooms, equipped with in room Free Wi-Fi. ... more less
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- Also Known As:
- All Seasons Melbourne
- Accor Kingsgate Hotel