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“Very good staff and central place to stay” 4 of 5 stars
Review of ibis Melbourne Hotel and Apartments

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ibis Melbourne Hotel and Apartments
3.0 of 5 Hotel   |   15-21 Therry Street, Melbourne, Victoria 3000, Australia (Central Business District)   |  
Hotel website
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Hotel amenities
Special Offer
UP TO 30% DISCOUNT
Ranked #70 of 157 Hotels in Melbourne
New Zealand
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very good staff and central place to stay”
4 of 5 stars Reviewed March 12, 2013

We stayed four nights here and found the location and the hotel most suitable on our visit to Melbourne. The room was very quiet, in fact, so quiet it was a little unnerving :-). The rooms were clean and serviced daily. Our room had no view but I have no complaints about this. We had a great deal and I would stay again with no hesitation. My only niggle was that it would have been better to have a sliding door in between the living area and bedroom to make it easier to use the bathroom. The staff were very helpful and if you want to use the public transport system they can loan you a 'myki' which you can load money on for the trams, buses etc. The free wifi worked a treat and more hotels should do this. We did not find the bed too comfortable but this would be a personal choice, I guess. Very happy with the clean and friendly surroundings.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TrishdNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeIbisMelbourne, Manager at ibis Melbourne Hotel and Apartments, responded to this review, March 13, 2013
Dear XR6girl,

We very much appreciate your comments regarding your stay at the ibis Melbourne. It is always a pleasure to receive positive feedback.

Thank you for pointing out some key features that I know that our future guests will find helpful.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Jayesh Bala
Rooms Division Manager
Email: Jayesh.BALA@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,403 reviews from our community

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Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 12, 2013

What a surprise!. I have stayed in many 5 star hotels in Melbourne, and loved them all, but found the location of Ibis better (only 100 meters to Vic Market) and the quality of the bed and the rooms, now that they have had their refurb, to be right up there with the best. Staff also were great, very accommodating, polite and prompt. I would choose it again when staying in Melbourne.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank VickiVN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeIbisMelbourne, Manager at ibis Melbourne Hotel and Apartments, responded to this review, March 13, 2013
Dear VickiVN,

Thank you for taking the time to review your recent stay with us.

It is pleasing to read that you enjoyed your stay and comfort of our brand new ibis Sweet Bed. We installed all the new ibis Sweet Beds during February and March and have had some great
comments.

We are looking forward to welcoming you back soon.

Sincerely,


Jayesh Bala
Rooms Division Manager
Email: Jayesh.BALA@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed March 9, 2013

Excellent location for CBD stay. Clean & comfortable rooms. Great value. Used our free night (A/Plus club). Friendly & helpful staff who allowed us complimentary late check out to suit our flight. Computer in foyer for guests(free use) very convenient. Some traffic noise at night (1st floor room stay). Will definately stay again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank holiday481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeIbisMelbourne, Manager at ibis Melbourne Hotel and Apartments, responded to this review, March 13, 2013
Dear Holiday481,

Thank you for you for taking the time to review your recent stay with us. It is always great to receive positive feedback from our Accor Advantage Plus members.

I agree with ibis web corner is very handy and has printed a many boarding passs.

Thank you once again and we look forward to welcoming you back soon.

Sincerely,


Jayesh Bala
Rooms Division Manager
Email: Jayesh.BALA@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 8, 2013

I won a trip to Melbourne and therefore did not book my accommodation, but could not be more pleased! Room was a comfortable size, bathroom nice and clean and reception extremely friendly and helpful! Good location by the markets and convenience stores.

When I come back I will definitely stay here again! Once again I commend the staff, for making our short trip so enjoyable!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PerthGirlKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeIbisMelbourne, Manager at ibis Melbourne Hotel and Apartments, responded to this review, March 13, 2013
Dear PerthGirlKathy,

Thank you for your positive review of ibis Melbourne, it is greatly appreciated.

We look forward to welcoming you back in the near future.

Sincerely,


Jayesh Bala
Rooms Division Manager
Email: Jayesh.BALA@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
3 of 5 stars Reviewed March 2, 2013

This hotel is in a great location in the CBD in Melbourne and very close to the Queen Victoria Market. However, we were placed near the elevator which was very loud. I had a sofa couch that was concave and fairly uncomfortable. Our air conditioner did not appear to be working properly. This was a clean hotel and the staff was very friendly.

Room Tip: Ask to not stay near the elevator
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeIbisMelbourne, Manager at ibis Melbourne Hotel and Apartments, responded to this review, March 3, 2013
Dear Anoah,

Thank you for taking the time to review your recent stay with ibis Melbourne.

It is pleasing to read that overall you enjoyed your stay and found our team friendly. I would like to apologise for the issues you experienced with the sofa bed and air conditioning. I would like to have our maintenance team attention these issues. Could please contact me directly and advise the room number you stayed in? My details are below.

Thank you once again for sharing your experiences, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Jayesh Bala
Rooms Division Manager
Email: Jayesh.BALA@accor.com
Phone: 03 9666 0000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about ibis Melbourne Hotel and Apartments

Address: 15-21 Therry Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#49 Family Hotel in Melbourne
#52 Business Hotel in Melbourne
#64 Romantic Hotel in Melbourne
Price Range (Based on Average Rates):
Hotel Class:3 star — ibis Melbourne Hotel and Apartments 3*
Number of rooms: 250
Official Description (provided by the hotel):
ibis Melbourne is well located within easy walking distance of the famous Queen Victoria Markets, the legendary Lygon Street restaurant precinct and the Melbourne Central Shopping district. Fully refurbished and boasting a fresh new look, ibis Melbourne features 250 rooms, including one and two bedroom apartments, a vibrant restaurant and bar, plus internet access and conferencing facilities. ... more   less 
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Also Known As:
Hotel Accor Melbourne
Ibis Melbourne

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