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“Fantastic service in all areas” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Eat. Stay. Play
Ranked #14 of 170 Hotels in Melbourne
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic service in all areas”
5 of 5 stars Reviewed March 16, 2014 via mobile

Stayed here for the start if the Grand Prix so the hotel was busy as expected. Every single staff member I spoke to wax friendly, helpful and made me feel like every request was no problem at all.

I was in a lead in king room and they are spacious, bathroom well designed and a comfortable bed. Even at a lower level the outlook is still nice.

Fast and quality room service and pretty normal pricing for room service, bar prices and mini bar for a 5 star property.

Really nice hotel down the Paris end of Melbourne.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,405 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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English first
Sydney, Australia
1 review
3 of 5 stars Reviewed March 15, 2014

I have stayed many times at the Grand Hyatt over the years. The hotel now appears to be in 'amortisation mode'. I have had issues with a worn out, sagging bed, incorrect charges and a lack of management follow up. That's a great shame for a hotel that used to be 5 star but should now be classified as a 4 star property.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
We are glad to hear you enjoyed your stay with us. Your feedback has been forwarded to our management team for review.
We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2014

I've been travelling to Melbourne frequently for business staying at the Grand Hyatt has made the time away from family more bearable. The rooms provide a much needed sense of tranquility while the beds are easily the most comfortable hotel beds I've been fortunate enough to have slept in. Location is convenient, close to many top restaurants and an easy walk to Melbourne Central.

When you take the room as described, the professional fitness centre, pool, steam room, sauna and the breakfast buffet - there is no comparison. Highly recommend if it's within your budget.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2014

What can I say, every time I stay at this property it gets better. We get treated respectfully by the staff even though we travel with children and our adjoining rooms are perfect for a little weekend respite. Love the pizza in the Bar area and Sunday brunch in the restaurant. Always a pleasure to stay at this property.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Byron Bay, New South Wales, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 14, 2014

Having stayed here on previous visits, I was disappointed that the quality and service has gone down. The bar service was slow, they kept forgetting our requests, the steam room was not working and the spa had lots of dirt and debris floating in the bottom. The room was however gorgeous as usual

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
Thank you for your feedback. We have forwarded these onto our management team for review and apologise for any inconvenience caused during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Would highly recommend this property if a stay in the Melbourne CBD is required. Perfect for the businessman or just for leisure the staff and ambience is indeed 5 star. Views from the upper rooms are amazing and everything is within walking distance. The suite we had was perfect and very comfortable. Well worth a visit if you have a special occasion as we did.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 of 5 stars Reviewed March 13, 2014 via mobile

Customer service was great. The room itself "grand king club suite" not worth the $650 I paid per night. Out dated. But I understand it is an old hotel. Air con made noises which was bearable for first couple of nights but the Last night staying there it just got louder. Early in the morning there was maintenance work in the room above us. Drilling and banging which disturbed our sleep. Had to go back to work that afternoon so wasn't happy with our restless sleep. They should have waited about noon to start it. Our mini honeymoon which wasn't a great experience. Received only an apology from staff when we told them our issues upon check out. Next time we'll stick to staying at hotels in Crown.

  • Stayed March 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, April 2, 2014
We are saddened to hear that you did not have an enjoyable 'mini honeymoon' experience.
Management has been notified of the issues you faced during your stay and will take corrective action will be taken to insure this does not happen again.
Once again we offer our sincerest apologies and thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Melbourne
#7 Business Hotel in Melbourne
#7 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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