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“40th Celebrations” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Eat. Stay. Play
Ranked #21 of 172 hotels in Melbourne
Shepparton, Australia
1 review
“40th Celebrations”
5 of 5 stars Reviewed December 30, 2013

Another blissful stay at the Grand Hyatt Melbourne. Can't recommend this hotel enough. We travelled solo on this trip (normally have 4 kids along for the ride). We were indulged with a room upgrade to the Diplomatic Suite ... Wow. Every stay at a Hyatt property has been faultless, wouldn't choose to stay anywhere else. Even as a family of 6, we are welcomed by the staff who make our vacations easy and enjoyable.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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Nowra
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 30, 2013

The position of the hotel is perfectly central for everything, the rooms are spotlessly clean and the view from our room was great, but the service from the staff is second to none. It takes you back to days when hotel staff were very formal but very polite and courteous, which to me is how a five star hotel should be, but so many fall short. All the staff we met were all of the above, which made our 3 nights in a grand King room very enjoyable. Being an eternal pessimist I looked for things that might be not as they should be but I couldn't find anything, it really was that good and if we go to Melbourne again we will be looking to stay here again.

Room Tip: We were on the 16th floor but whichever floor you stay on noise from outside will not be a problem a...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bexley, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2013

Arriving here early in the morning on Christmas Eve 2013 we expected to have to drop our bags and amuse ourselves for a few hours. We were delighted, however, when a very friendly receptionist checked us in immediately, acknowledging that after 24 hours travelling the last thing we needed was to be told that a room was not available. She also selected a corner room without us having to ask on the top floor (33rd) where the views over the city and the Yarra river are perfect. The only downside to this room 3307, is that it is next to the diplomatic suite. The guests that stay here appear to have no respect for fellow guests and are extremely noisy. On Christmas night whilst trying to conquer our jet lag, we were rudely awakened at 12.30 am by loud music and drunken screaming. We assume that others complained before we had chance to and hotel staff were quick to respond. After loud door knocking and furious activity, peace was restored. When we enquired as to whether this would be a nightly occurrence, we were advised that the guests would be checking out. A complimentary bottle of wine appeared in our room the next day as an apology. Two nights later we suffered another brief late night disturbance. This blip aside, the hotel is in a very good location and we would definitely stay here again. We booked a club room and the continental breakfast served every morning was very good. It was a shame that the free internet use was not available in our room, only in the club lounge, particularly for UK guests wishing to skype home when the lounge was closed.

Room Tip: Not next to the diplomatic suite! High floors have great views.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Shore, Australia
1 review
5 of 5 stars Reviewed December 28, 2013

If you ever want the ultimate experience you have to stay at the Grand Hyatt where the staff will do everything possible to make your stay relaxing and an stay to remember also you must try the Club lounge on 31st floor after 6pm fantastic is the only word needed

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 28, 2013

I have stayed at the Grand Hyatt on a number of different occasions and I have also attend a function there once. I have to say that each time I come to this hotel I am always pleased with the hotel and I have never had one complaint about it. The staff here are so friendly and professional, they always have a smile on there face which is nice to see while I'm there. If I ever have any concerns the front desk staff are always helpful and prepared to help. The hotel is up beat, modern, clean, sophisticated, relaxing and beautiful. The room service food is outstanding as well. Also the gym and pool facilities are up to a high standard here. It's always a joy to come to The Grand Hyatt!

Room Tip: Never had any problems with any room I stayed in!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahe Island, Seychelles
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 27, 2013

The Grand Hyatt was better than the mediocrity I expected. We really enjoyed our four night stay.

The rooms (standard and view) are small as per the photos. So at least that wasn't a surprise. We requested a corner view room as recommended by other tripadvisor reviewers, and that made a big difference. We were shown a view room that only had the one window and it was definitely not as nice.

The view rooms are comfortable modestly appointed, however they had all of the nice touches like good teas and bathroom accessories.

The bed was slightly soft if that concerns you.

The service was great throughout the hotel.

The food was lovely in the cafe and good from the room service menu. Unfortunately we didn't make it to breakfast, so can't comment on that. Food is not cheap, but not overpriced compared to some hotels.

Christmas lunch on the other hand seemed way overpriced unless you were drinking a lot of alcohol, so we gave that a miss.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
Dear Kat,

We are glad to have surprised you and lift your expectations of our property. It is good to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 27, 2013

Really enjoyed the room and stay. The bed was comfy and welcoming. Check in was easy and didn't take too long and they rang us when put room was ready, before allotted check in time, which was great for us as we arrived at ten am.

The only issue was the shower! Had to get up early for a flight and the warm water didn't come on! So I called down to the front desk and they said give it a few minutes. Ten minutes later I was standing under a lukewarm shower. Not my favourite way I start the day. My partner finally got the hot water after my shower! I was jealous!

Overall a great place. Well treated and felt very comfortable there.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
Thank you for your feedback. We appreciate your comments and have passed them on to management for review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Melbourne

Also Known As:
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
#27 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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