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“The Best” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia   |  
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Ranked #11 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Sydney
Top Contributor
103 reviews 103 reviews
83 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
“The Best”
5 of 5 stars Reviewed December 25, 2013

The Grand Hyatt is an outstanding hotel. The service was excellent in every aspect. Every single staff member I interacted with was at the top of their game. From valet to reception, concierge to housekeeping. The special touches were subtle but made the stay. From the moment we stepped out of the car till the moment we left, an impeccable stay.

The room itself was spacious and well thought out with a king size bed, couch and work area all facing a large window capturing views of the skyline. The bathroom is perfect, marble throughout with a separate shower and tub. Friends of ours were staying in a suite, so I took a look through. Similar decor to the King room, but more than double the size with an extra bathroom and walk in robe. Separate bedroom and living.

I had two of the most restful sleeps in months here - although we did sleep in till 11am one morning because the curtains are so effective! The room was completely dark even at that time of the day.

The gym was one of the best I have come across in a hotel. On par with the JW Marriott Marquis in Dubai. The pool is indoor, which I am not a real fan of. But this is Melbourne. I did see one guy doing laps, although they are very short laps due to the size of the pool!

I don't often give 5/5 on tripadvisor, but I am very happy when I can. An excellent hotel stay from start to finish, I cant praise the Grand Hyatt highly enough. They've got it right.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,841 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Melbourne, Australia
1 review
3 of 5 stars Reviewed December 25, 2013

Checked in at one price, then got call later in the evening that I would be charged a higher price for the room Asked to speak with manager, told he was caring for VIP (I have platinum status at the Hyatts); arranged call next morning, waited for it but no one called.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2013

You can't go wrong at the Grand Hyatt Melbourne. Its rooms are impeccably presented, quiet, safe and many have wonderful views across Melbourne. It is close to everything the city has to offer, including its best shops and restaurants, and offers a terrific buffet breakfast (I don't normally like buffets, but this one is spectacular). The staff are incredibly helpful and friendly. While the rooms are reasonably priced for 5 star accommodation, everything else is quite expensive, though worth every penny!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 23, 2013

The property itself is really gorgeous. Stunning lobby and bar area.

Staff are friendly and professional.

The rooms are large and comfortable with beautiful marble floored bathrooms. The room I was in had a great view of Melbourne.

Perfect location - walking distance to Flinders Station, shopping, Southbank etc.

1st class hotel, suitable for business or leisure- would stay again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
Your wonderful review is a pleasure to read and we are so very happy that you enjoyed your time with us here at Grand Hyatt. We look forward to seeing back here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
406 reviews 406 reviews
47 hotel reviews
Reviews in 94 cities Reviews in 94 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed December 22, 2013

Was here as a guest of a local company. This Hyatt was incredibly well run. Excellent guest services, and very comfortable rooms. As said here before, the location is excellent and it's just an overall great place to stay!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
Thank you so very much for this glowing review. We are thrilled to hear you enjoyed your visit at Grand Hyatt. We look forward to seeing back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed December 22, 2013

Hotel facilities such as pool, gym, courts were 2nd to none. Rooms are excellent, what I expected. Staff were genuinely welcoming and warm. Little things made a huge difference such as complimentary spring water and nice complimentary snacks at the bar.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
Thank you so very much for this glowing review. We are thrilled to hear you enjoyed your visit at Grand Hyatt. We look forward to seeing back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 stars Reviewed December 22, 2013

The staff are brilliant, the location excellent. The only fly in the ointment was the perpetual athletics coming from the next room. The soundproofing needs addressing. Otherwise, a safe, comfortable, friendly place to stay.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 19, 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
#4 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#6 Business Hotel in Melbourne
#11 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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