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“Great luxury hotel, just lacking something” 4 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia   |  
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A.W.15 Leisure Collection
Ranked #12 of 158 Hotels in Melbourne
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great luxury hotel, just lacking something”
4 of 5 stars Reviewed October 27, 2013

My husband and I stayed here for 1 night and had a great 24 hours in the city. The hotel has a very classy and luxurious feel, lighting is moody, and staff are very friendly and attentive (as you'd expect of a hotel of this quality). It is located in the Paris End of Collins St, being a fantastic spot for exploring the shops, bars and restaurants in the city (the Spice Market is underneath the hotel, and Flinders Lane restaurants are just out the back (eg. Coda, Ezard)). We had breakfast the next morning at a laneway eatery on Degraves St, which is only a short walk/one stop tram ride from the hotel.

We stayed in a King View Room on the 22nd floor, and the view was excellent - all across the south side of the city, including the Yarra River, MCG, Botanic Gardens & Governor's Residence, Shrine of Remembrance, Eureka & Crown towers, and we could see as far as Albert Park and the water in Port Philip Bay (St Kilda).

The room was a little smaller than we had expected, but had a very comfortable king bed. We didn't get a great night's sleep as the room was not totally soundproofed - we could hear next door both sides (one rattling coathangers in the wardrobe, the other's water pipes when taking a shower). The room was also too warm without the air con running, which meant a noisy and disturbed night's sleep with the air con unit on. I would take ear plugs next time! There was also a charge to use wi-fi in our room, which we thought was a little harsh given the price of the room. There was an ipod docking station within the base of the digital alarm clock. The bath was one of the biggest I have used, a good full person size - I could lie back and totally stretch out my legs (I'm 5'6").

Given the price of the rooms and the fact that we were leisure travellers not business, we were a little disappointed with the leisure facilities - the hotel does have a steam room, sauna, pool, spa and 17 degree plunge pool (for the brave!) however the facilities seemed to cater more for the business traveller than leisure traveller. The pool area felt a bit soulless and functional - there were no loungers around the pool to relax, read a book, have a snooze etc. - you were just there to use the facilities then head back to your room. My husband and I could not take a sauna or steam together as these are not communal but rather there are single-sex facilities in each of the changing rooms. We didn't use the gym facilities, but they looked fairly well equipped.

The food in the hotel restaurant (we only had lunch there), Collins Kitchen, was excellent, if a little pricey - a lunch of 2 sandwiches, 1 bowl of fries and 2 glasses of wine came to $90. The concept of the Collins Kitchen itself is a great one though (different culinary themed open kitchens with chefs cooking fresh produce while you watch), and it is certainly worth a wander round the various cooking stations even if you don't take a table.

Overall, whilst we had a very enjoyable stay, we didn't feel that it was great value overall for the leisure traveller in light of the things it lacked in the leisure facilities and no free wi-fi.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
Thank you for you feedback we appreciate you taking the time to comment on not only the positives of our hotel but also identifying areas which we can improve. We are always looking for ways to ensure our guests have a memorable experience and we hope despite a few shortcoming you will return once again.
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2,180 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

Lovely hotel with luxury feel. Totally recommended. Staff are very good. Rooms we'll finished with very comfy king beds.
The restaurant was a huge disappointment however and would recommend going elsewhere for al la carte dinner. The restaurant was a little pricy, the food was cold and not very good. The waiters and waitresses lack experience and where generally terrible. Apart from this the hotel is recommended. Good end of the city too.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
Dear Ben,

We are glad to hear you enjoyed the majority of your stay with us. We are sorry you were disappointed with the restaurant and your comments have been passed on to management for action. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed October 27, 2013

I spent two days at the Hyatt. Great location lovely room however the best of all are the staff.

Professional staff are there to make your stay a great one. Very impressed. From the bell boys to reception to housekeeping, everyone we came across were appropriate and a pleasure.

Just what u would expect from a Hyatt and a hotel of this calibre.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
Dear Furree,

We are thrilled to hear you enjoyed your stay with us. We are very fortunate to have wonderful staff who go above and beyond to ensure our guests have a memorable experience. We look forward to your return.
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Hobart, Australia
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed October 26, 2013

This is our favourite hotel in Australia, perfect for a few nights of luxury and relaxation in Melbourne. Perfectly located to restaurants, bars, transport and the river, easy 5 minute walk into the main shopping mall. Rooms are large, fantastic king size bed, work area and lounge suite. Bathrooms have everything you need, separate bath and large shower with great amenities. We always stay in the club room, with access to the grant club through the day, with complimentary continental breakfast (great salmon), biscuits and coffee/tea and soft drinks all day long, then amazing canapé's (hot and cold) and drinks from 6:00 to 8:00 every evening (wine, beer, spirits). Staff are friendly and helpful, especially in the grand club (thanks Yaya, John and Emmanuel). Free fast wifi in the hotel and club, also free in your room if you are a Hyatt Platinum Member. Checking in is always easy, especially if you are in a club room where you can go straight up to the club and check in there, nice and private. Perfect as always. Thanks Hyatt
They have a great gym and pool area. The pool is nice and warm with a very large spa pool and cold plunge pool. There are huge change rooms, with separate steam and sauna in the mens and womens. Ample towels, always clean and well serviced.

Room Tip: corner rooms are best, very quiet. Ask for a high floor and if you can book a club room I would def...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
We are thrilled to hear you enjoyed your stay with us and took advantage of our central location.
We are very fortunate to have wonderful staff who go above and beyond to ensure our guests have a memorable experience. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 26, 2013

From the minute your taxi is greeted by not one but two friendly bell boys, to the second you gaze in awe at the beautiful and welcoming lobby, and to the moment you see the beautiful view of Melbourne city from your room, this hotel has you sold! This is definitely our favourite luxury Melbourne CBD hotel. Its location is perfect, the rooms are spotless and modern, and the breakfast is delicious too! It is the only hotel we choose to stay at when visiting Melbourne.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
Dear Seek T

We are thrilled to hear you enjoyed your stay with us. We are very fortunate to have wonderful staff who go above and beyond to ensure our guests have a memorable experience. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 25, 2013

My husband would stay here for work and I had joined him a few times and the place is stunning. The views are gorgeous. The room and bathroom are nice and spacious and it was nice and clean too. The great part was the curtains that completely blacked out the room, it was a bit of a struggle to wake up but it was nice to be able to sleep in with the whole room nice and dark. It was easy to get to places. This will definitely be my hotel of choice should I need to stay in a hotel in Melbourne.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 7, 2013
Dear Donna,

We are thrilled to hear you enjoyed your stay with us and enjoyed a leisurely sleep-in in our comfy beds. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 25, 2013

For a stay on the Paris end of Collins street, Grand Hyatt Melbourne is the only place to be. Exceptional service, and beautiful rooms there is no better place to stay.
Ive stayed 3 times here and the only complaint I have is that the rooms must not have very good soundproofing as every time ive stayed, ive either been able to hear noise from the hallways, or we've had management tell us off for talking "too loud". Depsite this not being the case (my speech was at the same volume it normally is) I think the rooms either echo the sound out, or they are just poorly insulated.
Having said that, the venue is amazing, the club lounge is excellent (for those in the know, thsi club lounge serves warm canape's) and the views from the lounge / rooms are excellent.
You get a perfect view of the south eastern suburbs, beach and the MCG from the higher floors.

Room Tip: Get a club room if you can. Always nicer and on higher floors - plus, theres the added benefit of th...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 6, 2013
Dear Dianne,

We are terribly saddened to hear about your experience during your recent stay with us. This behavior is inexcusable and management has been notified and action will be taken to insure no such incidences will happen again.
We are glad to hear you will stay with us again and I hope we take this next opportunity to reassure you that we do deliver 5-star service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#12 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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