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“Great place to stay!” 4 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia   |  
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A.W.15 Leisure Collection
Ranked #12 of 158 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place to stay!”
4 of 5 stars Reviewed September 29, 2013

Absolutely a pleasure to stay here! I am a regular here now! Love the location and the service! Never let me down like always! The loyalty program gives you sone good points.... the complementary wifi is a plus!

Stayed September 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 7, 2013
Dear Shailendra

Thank you for your comments. It is great to hear you enjoyed your stay with us.
We hope you return to stay with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,180 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Newcastle, Australia
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed September 27, 2013

My wife and I stayed a single night in this hotel. We arrived in a rental car and were met at the door. Our car was parked, our bags were delivered to our room, we checked in in one minute and we were shown all the conveniences of our room by a very polite but switched-on porter. And there were no tips. What a pleasure it is to come home to Australia and know that it is not necessary to give a tip. The higher wages for hospitalitity professionals here means that tipping is almost non-existent. The room was very well presented and the bed the most comfortable I have ever slept in. That is saying something because I have slept in a lot of beds in my travels!! This hotel is not cheap in any nuance of the word but it is ideal if you want to get a feel for down town Melbourne. My wife and son walked to nearby Richmond where they did some fabulous shopping. Whether you are visiting Melbourne on business or pleasure the location of this hotel is ideal. Sporting venues such as the Melbourne Cricket Ground, Aami Park, Albert Park, and Etihad Arena are a very short distance.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 7, 2013
Thank you for your comments. It is great to hear you enjoyed your stay with us and took advantage of our central location as well as our comfy beds.
We hope you return to stay with us soon on your next visit to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
173 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed September 27, 2013

Nice hotel located within City. You can come out of hotel & walk on the street & explore the city. Service was good. The rooms were of average size. View of lobby was good and was nicely done.
It had all amenities which a five star hotel should be having.
What I liked the best was the hotels lobby & location.

Room Tip: "Ask for rooms with good view- higher ones are better"
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 7, 2013
Dear Bhushan-Singh

Thank you for your comments. It is great to hear you enjoyed your stay with us.
We hope you return to stay with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

I was very satisfied with the check in, the club room and the club lounge. Just a small detail-  housekeeping left out a comb. 
There are many food and bar joints along Degraves Street.
If you are driving, the car drop off point is at Russell Street. 

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 26, 2013

We had the most wonderful experience here! Centrally located, we were able to walk to anywhere we desired! Although the weather was against us, it mattered little as the room was warm and cosy! We loved having a wine in the bar - the nibblies that accompanied the wine we just what was needed! Staff were very helpful and we look forward to another long weekend away.. Thank you for a lovely time

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 7, 2013
Dear Maree,

It is great to hear you enjoyed your stay with us and took refuge from the bad weather in ru-co bar.
We hope you return to stay with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

Decent room and views, good spot for the MCG as not too far a walk. Nice bathroom, good location. Free wifi and good service. Definitely a good choice for Melbourne and I probably prefer this end of the city.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 6, 2013
Dear Rundmc,

It is great to hear you enjoyed your stay with us.
We hope you return to stay with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 stars Reviewed September 25, 2013

We took the 'King Kong' Package deal and were very happy with the Motel for Service, Cleanliness, location, Room Quality, and- the most impressive Breakfast imaginable.
Not pleased to pay an extra $50 to park the car under the motel and found the Street address inadequate in that 123 Collins st. is not what is required in the navigation system to locate the entry by car. When you're new to Melbourne - doing laps in the City trying to find a Motel is not ideal.
Staff were outstanding in every instance and we will return without question.

Room Tip: If trying to locate the motel by nav system seek the side street entry address.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, October 6, 2013
Dear Nathalie,

Thank you for your comments we are glad to hear your enjoyed your stay. Glad you managed to find our driveway with no help from Navigation systems. You are quite right out 123 Collins Street is our general entry not our motor lobby entry and we will make more of an effort to inform our guests of that so thank you for this feedback.
We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#12 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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