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“5 star service at its best” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Eat. Stay. Play
Ranked #15 of 171 hotels in Melbourne
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“5 star service at its best”
5 of 5 stars Reviewed August 17, 2013

We booked this hotel by chance by choosing a secret deal on lastminute.com.au. What an amazing result! Since the renovations The Grand Hyatt is aesthetically pleasing. The hotel staff are very helpful. The rooms are modern and clean, and the location of the hotel is perfect to navigate around the city by foot. I am a big fan of the Sofitel which is just down the road, however the grand Hyatt really gives the Sofitel a run for its money in being the best hotel in Melbourne. Faultless hotel and an comfortable stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear unique14u2c
It is great to hear you enjoyed your stay with us and took advantage of our central location. We are very fortunate to have such helpful staff who go above and beyond to insure our guests have a memorable experience whist staying with us.
We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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English first
Elgin, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 17, 2013

Stayed for 3 nights. Ideal location for touring both the north and south side of the river. View from our corner room was good with 2 windows. Staff were very knowledgeable and helpful. Did not eat at the hotel as there are so many restaurants to choose from nearby.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, September 8, 2013
Dear 19Graham68
It is great to hear you enjoyed your stay with us and took advantage of our central location.
We are fortunate to have wonderful staff who insure our guests have a memorable stay with us. We look forward to welcoming you back on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 13, 2013

My husband and I stayed at the Grand Hyatt on Saturday night 10th August 2013 for our 39th wedding anniversary. The staff were fantastic and could not have helped us any more, close to the city centre and great Restaurants not far from the Hotel. Beds were great and rooms excellent.
Judy

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, August 16, 2013
Dear Judy
It is great to hear you enjoyed your celebratory stay with us. Wow 39 years what a milestone we hope you had a memorable night.
We look forward to seeing you again hopefully for the big 40!
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Perth
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

Stayed there for 3 nights. Very tasty halal food. Room service is exceptional. Rooms are quite spacious. Location is central with easy access everywhere. Bed was a bit too soft for my liking. They send a survey after my stay and when I mentioned about the bed, got a personal email from the GM saying that my profile has been updated and now whenever I will stay there I will get a hard bed. I am going back in 20 days.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, August 16, 2013
Dear Zaib
It is great to hear you enjoyed your stay with us and took advantage of our central location. Our surveys are to insure we receive your feedback as a valued guest and insure you have all you need for your return visit with us. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Top Contributor
51 reviews 51 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 12, 2013

We stayed here courtesy of a Wotif 'mystery deal' - our first time at this hotel, and we'd definitely return (if we could afford it! - the Wotif deal was a Friday and Saturday night for $414, which was excellent value). I usually prefer boutique hotels, B&Bs, etc, so if I stay at a large city hotel I like to get a view. Given we were on a cheap deal I wasn't expecting much, so was really delighted to walk into our north-facing room on the 14th floor and see the corner of Collins and Russell Sts which features two beautiful old churches and the lovely T&G building. The fact that the rooms are set well back on the block contributes to a real sense of spaciousness and privacy when you look out your window. The room and bathroom were very nicely set up, and staff were excellent. The only criticisms are that: (1) the room was noisier with the sound of water in pipes than any other I've ever been in!, and (2) that late on Saturday night there was a horrible bass music thump coming from somewhere nearby.... Neither worried us, but no doubt it would annoy others.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, August 16, 2013
Dear KM,
It is great to hear you had en enjoyably stay with us. We hope you choose to return soon to take in our spectacular views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2013

Stayed the one night and it was good. The hotel ambience especially in the lounge area with the fires going was lovely to have a coffee and a sandwich. Later we had a meal in the bar which although very nice, service was slow and very very overpriced. The atmosphere is great as it is throughout the hotel.
Service on the front desk was outstanding even though I had booked through one of the cheap deals I still managed to get a great room that was spacious with great views.
Will certainly go again.

Room Tip: Ask for high rise if you want a view - above level 18. Just lovely on a night time.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, August 16, 2013
Dear Siviter,

It is great to hear you had a wonderful stay with us. Our lounge has a wonderful relaxing ambiance and we are glad you enjoyed this. We look forward to your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 10, 2013

We stayed here for two nights earlier in the week and had a great experience. We'd actually stayed here on our wedding night in 2009 when they were undertaking a refurbishment of the hotel, and our stay was quite disappointing, so I was a little apprehensive about returning.

However, our stay was perfect. We stayed in a larger corner king room as we had out 18 month old with us and there was plenty of room for all of us. The room was well appointed and had great views into the city.

Service was very good also.

We ate in the restaurant once for breakfast, plenty of variety. Room service food was also very tasty.

Only criticism was the pool area. It's located in the public (by membership) gym, and it clearly wasn't included in the refurbishment a few years ago.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, August 16, 2013
Dear La-Da

It is great to hear you enjoyed your stay with us this time around, hopefully it makes up for the unfortunate wedding night back in 2009. We look forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Melbourne
#8 Romantic Hotel in Melbourne
#8 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
#22 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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