Had a concert to go to and chose the grand hyatt as it was the closest to the venue. We are used to 5 star having stayed at both Langham & crown towers in December. When we arrived were greeted by George the doorman who was friendly and very helpful. Check in which went smoothly clerk was pleasant, we were upgraded which was great. The foyer is nothing spectacular, the hotel is clean, was pleasantly surprised by our room. It had the king size bef but also had a couple of lounges and a table. If there is one thing my husband and I get frustrated about at times with hotel rooms there is never anywhere comfortable to sit. This was not the case with this room. It was clean and the view was great and all amenities were good. During our stay we had a couple of drinks at the bar, we thought a little expensive. Had dinner at Collins which was ok once again a bit expensive no vegetables served with the mains had to order these separately - as I said it was ok but would not rush back. Also had breakfast at Collins which was the normal 5 star standard even though staff were a little slow on refilling plates - they also use a cheaper bacon. All in all we thought the experience was good, would have returned to hotel to stay. However unfortunately when we arrived home we notice damage to our car which was not their when we dropped the car off. This is extremely disappointing that no one at valet was honest enough to tell us. Pleasant night in town turned sour and expensive.

If you use their vAlet be careful!

As a regular guest at this hotel I am appalled to discover that they have deliberately taken away all wine from their mini bar. Make no mistake, this was not a "'management reorganization" of offerings. They simply removed white wine from the fridge and red wine from the drawer and left gaps where the wine used to be in an obvious cynical ploy for you to order (more expensive) room service when all you wanted was a non intrusive nightcap. After my company has spent around $30k for me to stay here over the last couple of years I am now going to take my custom elsewhere like the Hilton. Screw these corporate greedy people!
Greedy charges for parking and breakfast too.

My family booked us a room on the 22nd floor as we were arriving at 4am from UK.
We had a really good sleep, what terrific pillows they have!
Beautiful views of Melbourne from a huge window, then a late check out.
Bathroom was great, can't say a lot more, we were asleep!

This is my second stay at this hotel and , in my opinion, the systemic problems from before are still an issue now.
The hotel seems to be understaffed which means that 8 out of 10 internal phone calls do not get answered and that voicemail is the preferred way of dealing with guests.
Requests to clear away room service dishes go unanswered.
The hardware ( building) is fine but the software ( service ) is very poor so best avoided if you are in Melbourne on business.