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“An oasis after a long trip.” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia   |  
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Ranked #11 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Glasgow, United Kingdom
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
“An oasis after a long trip.”
5 of 5 stars Reviewed February 10, 2013

My family booked us a room on the 22nd floor as we were arriving at 4am from UK.
We had a really good sleep, what terrific pillows they have!
Beautiful views of Melbourne from a huge window, then a late check out.
Bathroom was great, can't say a lot more, we were asleep!

Room Tip: High floors have a terrific view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, February 10, 2013
Dear veronamore,
It’s great to hear you enjoyed a good night’s sleep after your long trip – there really is nothing better than sinking into a well made, comfortable bed and sleeping off the jet lag! We glad we were able to help you arise refreshed and ready to spend time with your family and enjoy all that Melbourne has to offer.
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1,839 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
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English first
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 10, 2013 via mobile

This is my second stay at this hotel and , in my opinion, the systemic problems from before are still an issue now.
The hotel seems to be understaffed which means that 8 out of 10 internal phone calls do not get answered and that voicemail is the preferred way of dealing with guests.
Requests to clear away room service dishes go unanswered.
The hardware ( building) is fine but the software ( service ) is very poor so best avoided if you are in Melbourne on business.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, February 10, 2013
Dear Corriebeg
Thank you for your feedback – we’re sorry to hear that you experienced difficulties and frustration during your recent stay with us. This is certainly not the standard of 5 star guest service we pride ourselves on. We have raised your concerns with both our Food and Beverage, and Front Office management teams for review and action and hope that you may consider staying with us again in the future.
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Bendigo, Australia
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is our second time having Sunday brunch at the Hyatt. We took friends there this time for a special celebration and once again it was simply delectable food and unbelievably outstanding service. Our young daughters were especially well looked after and the very friendly staff served us with big smiles and refreshingly good sense of humour. We'd find it hard to top brunch at the Hyatt for any future celebration or just for a wonderful lunch. We loved the iced tennis court a wonderful touch as were the tennis themed displays.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, February 6, 2013
Dear lollipops2,
We would have to agree, there really is nothing better than that magical combination of breakfast and lunch! It really is the best of both worlds, all on one plate! It’s wonderful to hear how much you enjoyed your Collins Kitchen experience, and we hope to see you and your family back again soon.
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Sydney, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed in a club room for 2 nights (February 2013). Club staff very professional. Food and drinks high quality. Room perfectly equiped and comfortable. Hotel had an overall feeling of understated luxury and is well placed in Melbourne. 5 stars.

Room Tip: The hotel pool is a little small. The pool in the Park Hyatt is huge and has an impressive view out...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, February 6, 2013
Dear unde1dav,
We can’t help but agree - understated luxury is a perfect way to describe Grand Hyatt Melbourne! Thank you for such a great review, and it’s lovely to read how much you enjoyed staying with us. We hope to welcome you back soon!
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

Stayed here prior to my wedding day and few days after. I emailed a staff few days before the wedding to request approval for wedding photograph taken in surrounding lobby but she never bothered to reply me. Upon check in, a front desk staff confirmed that I sent the email to correct address.

I am however deeply impressed with the porter/concierge who warmly greeted me when I firstly arrived in hotel and found taxi for us when we left hotel. He is a dark middle aged guy. When I and my husband left the hotel few days after the wedding, he warmly congratulated us again. This indeed demonstrated that he genuinely warm and welcoming hotel guests.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, February 4, 2013
Dear Mizpig,
Thank you for taking the time to review your stay, and great to hear that our Bell staff looked after you well. Recieving a warm and genuine welcome when you arrive at our hotel is something we strive for with all our guests - it is very much a part of our authentic hospitality. We're sorry to hear that you experienced problems communicating with our staff via email - it can certainly be frustrating not getting a response, and we do apologise. Congratulations on your new life together - we hope to see you back again soon!
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Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2013

Perfectly located in the heart of Melbourne's CBD, the Grand Hyatt is a pleasure to stay at. The rooms, although not large are well laid out to maximize space & the amazing views of the city. Service is great & food is fantastic as well, with the Eggs Benedict definitely delicious.

Stayed August 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 31, 2013
Dear Michael B, Thank you for taking the time to review your stay. We would have to agree, Grand Hyatt Melbourne has great views over the city skyline – you can see out to the far suburbs! And breakfast in Collins Kitchen is certainly a great way to start your day – the hardest part is choosing what to eat from all the freshly cooked dishes! We hope to see you again soon.
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2013

I've stayed here on a number of occasions, mostly in Jan. for the tennis. The service is great, especially on the lower ground floor, and the rooms are well maintained. I agree with previous reviews re noise, so this stay I requested a quiet room - though it wasn't right at the end of the corridor so could still hear the people next door, including using the shower. The last few times I've stayed on the 14th & 15th floors which, depending on the room, can have lovely views. The higher up, the better the view though & more costly. Went to the bar which is great - interesting characters around with the tennis on! This time visited the Spice Market (the nightclub) next door - very crowded with an ecletic & friendly array of people - which closed at 2am. Wifi should be free. I did once pay the $30 a day but now rely on my iphone. Fantastic gym, great spa & you can lie in the sun upstairs next to the tennis court. I'll stay again, & for longer, if I can find a good internet deal as I have done in the past.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, January 31, 2013
Dear Jenny j,
It’s great to hear of your experiences staying with us – it definitely sounds like you enjoyed all that Grand Hyatt Melbourne has to offer! We do have some options for our Gold Passport members which include low cost internet access – please don’t hesitate to ask for more information from our friendly Front Desk staff next time you stay with us.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
#4 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#6 Business Hotel in Melbourne
#11 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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