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Grand Hyatt Melbourne: Traveler Reviews

5.0 of 5
123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Grand Hyatt Melbourne
Ranked #21 of 195 hotels in Melbourne
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531 reviews from our community

Traveler rating
    272
    174
    60
    14
    11
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Families
72
 
Couples
174
 
Solo
14
 
Business
159
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
90 helpful votes 90 helpful votes
“Luxurious”
4 of 5 stars Reviewed January 16, 2013

We had 1 night here with our 7 month old at the end of December and loved it.
We were given a corner room which was huge because we had requested a cot for our daughter. The cot wasn't in the room when we arrived so we called down and let them know and then went out for a while and it was ion place when we got back.
The room and furnishings were great. The bathroom was excellent except for the step over into the shower where the marble was cracked.
We thought that the buffet was excellent and due to being able to get a complimentary late check out we were able to use the pool in the health club which was first class.
We would definitely stay here again in the future.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 20, 2013
Dear Dangergoinoff,
It’s lovely to hear how much you enjoyed your stay with us! The corner rooms are great when you have an extra (third) person in the room - we’re glad this made your stay extra comfortable. We look forward to welcoming you all back soon!
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Melbourne
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Lovely stay”
5 of 5 stars Reviewed January 15, 2013

We recently stayed here in the days leading up to our wedding, and I have to say we were so well looked after! I was quite stressed, and had lots of family and friends coming from interstate all staying as well, and the staff were all so helpful and kind. The location is fabulous and the rooms are very clean and modern, and have everything you could possibly need for a short or long stay. Thanks to everyone who made it such a great experience!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear Alexia_R81
Thank you so much for your kind comments – we’re so glad that we were able to take some of the stress off your shoulders on such a big occasion and make your stay with us truly memorable for all the right reasons. It was our pleasure to make your stay a comfortable and enjoyable one, and we hope to welcome you back again soon.
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Reliable, better after renovations, but not memorable”
4 of 5 stars Reviewed January 15, 2013

I usually stay here for convenience, due to its business centric location. It is reliable - you know what you'll get each time but despite the renovations the rooms are still small and nothing flash. While the lobby looks amazing since the renovations a few year's ago, the rooms still feel a bit outdated. I'm happy to stay here but I would not recommend it as a special occasion place.

What I like:
* great location
* good gym facilities
* great breakfast
* love the little bar on the side of the lobby
* some of the rooms have decent views

What I didn't like:
* Noisy showers. You can usually hear the plumbing from the room next door
* Room acoustics. Often can hear people talking in the corridors outside
* Rooms just feel bland and are quite small

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear OzCol1981
Thank you for taking the time to review your stay with us – we truly appreciate your candid comments. Grand Hyatt Melbourne is definitely in a great location, with easy access to shopping, the business precinct, theatres, bars and dining hot spots. We’re sorry to hear that you found our room décor a bit bland, and not to your taste – when we refurbished our rooms we did our very best to be contemporary and fresh, without being too edgy. Yet other travellers have commented how much they enjoy the tranquillity of the space, and they really love the colour scheme and the wood tones. We are sorry that you were disturbed by guest noise from the hallways and plumbing noise – it is disappointing when noise intrudes into your room and disturbs your peace and quiet. We have raised your comments with our Engineering management team for review and we certainly appreciate your feedback.
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Solihull, United Kingdom
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
“Looked impressive, but....”
3 of 5 stars Reviewed January 15, 2013

Huge two floor reception.
Large comfortable bedroom. Excellent bathroom (bath, shower, great toiletries and hair-drier).
Comfortable seating in bedroom, but poorly arranged, so closing the curtains was a challenge.
Attractive dining room with huge range of food at breakfast, with open-plan cooking area (freshly cooked omelettes were very welcome).
Poor service from waiting staff (tea and coffee difficult to obtain, lack of cutlery and incorrect bills).
Excellent concierges - maps, ideas and blankets for late evening tours.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear wendyanddavid536
Thank you for your comments – we’re sorry to read you experienced some access issues with closing the curtains. Perhaps next time you stay with us please don’t hesitate to request an evening turndown service - our housekeeping staff will be happy to close the curtains and set your room up for the evening. We are also disappointed to read that you experienced less than professional service in our Collins Kitchen restaurant. It was great to read that we made you a really good omelette, (Collins Kitchen has quite a reputation for its delicious breakfast fare), however if you don’t have the required utensils to eat it with or your coffee doesn’t arrive promptly then we certainly have not provided good service, let alone exceptional service, which is our aim. Please be assured we will raise your feedback with our Food and Beverage management team for review and action. We do hope you stay with us again when you next visit Melbourne.
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Melbourne, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“very dissapointing stay”
1 of 5 stars Reviewed January 13, 2013

We stayed overnight for New Years Eve, in a lovely room with great views. The problems we had out weighed the good....the room wasn't clean, thick dust on the lamps,the windows were dirty, the bathroom mirrors were smudged and grubby looking, and we had no coffee and tea, spare blankets or soap and shampoo in the bathroom. The noise levels were shocking!! ok, i know it was New Year, but the shouting and carrying on in the hallways was still going on till 4.30 am, with no security to be seen, we even had someone try to open our door at 3am !! We had late checkout till 4pm, but having not slept, we checked out at 9am and went home. Management are aware of this matter, and sent me an email, saying sorry and then dribbling on about rubbish..honestly i was shocked at the "couldn't care less" attitude reply from management!!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
January 14, 2013
Dear Harmsy62

My name is Ilan Weill and I am the General Manager of Grand Hyatt Melbourne.

I am very sorry that your stay with us has been so disappointing, please accept my apology for the shortfalls in our service. This is something that I really would like to personally address with you.

I would welcome the opportunity to contact you directly, would you please write to me at ilan.weill@hyatt.com and provide me with you contact information so we can be in touch.

Thank you and I look forward to hearing from you soon

Kind regards, Ilan Weill
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Additional Information about Grand Hyatt Melbourne

Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Grand Hyatt Melbourne Hotel
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Melbourne
#18 Luxury Hotels in Melbourne
#19 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Come and discover a Melbourne icon. Stunning new guest rooms at Grand Hyatt Melbourne complete a journey of total transformation into the city’s centre of luxury. Grand Hyatt Melbourne hotel is located at the top end of prestigious Collins Street in the centre of CBD, the business, shopping, theatre and restaurant district. The hotel is also within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites and extensive meeting and event facilities. The recent transformation of the hotel has seen it completely revitalized with spectacular new upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as the addition of an exclusive retail environment and innovative events venue, the residence. Guest rooms feature a brand new design concept that enhances the hotel’s uninterrupted Melbourne city views. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe complimentary breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. For weddings our hotel offers a range of romantic rooms for your special day.Grand Hyatt Melbourne also offers all guests’ access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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