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Grand Hyatt Melbourne: Traveler Reviews

5.0 of 5
123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Grand Hyatt Melbourne
Ranked #21 of 195 hotels in Melbourne
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529 reviews from our community

Traveler rating
    271
    173
    60
    14
    11
See reviews for
Families
72
 
Couples
173
 
Solo
14
 
Business
158
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Awesome View, excellent stay.”
5 of 5 stars Reviewed December 10, 2012

My wife and I stayed here the night of our wedding, after what had been a long day we wanted to just unwind and relax . As soon as we arrived the staff at the Grand Hyatt were extremely helpful and the check in process was smooth.

The room we stayed in was fantastic and had great views of Melbourne.

the next day we had a delicious breakfast that was unmatched during our honeymoon, it was amazing!!

ALthough just one night it was a great stay and a place we would stay in again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Daniel A about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 14, 2013
Dear Daniel A
Congratulations to both of you for tying the knot! Your wedding day can certainly be a bit of a whirlwind – it is great to hear we were able to provide you with a small oasis of calm to relax and unwind after such a huge day. We wish you much joy and happiness for your new life together, and we hope to help you celebrate your wedding anniversaries for many years to come!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Collins Kitchen - Fantastic”
4 of 5 stars Reviewed December 10, 2012

This is a great restaurant , the service is always good, the variety of food and alcohol is fantastic and the atmosphere is just right.
I took my family with two young children and two other friends last weekend for and end of year dinner. The seating was very accommodating staff where very helpful and prompt.
Our meals where beautiful just the place for a special dinner, not too noisy, not too bright just a great experience.
Well done Grand Hyatt keep up the good work

Stayed December 2012, traveled with family
Was this review helpful? Yes
Ask Timetravelle about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear Timetravelle,
Thank you so much for your review – it is lovely to read how much you enjoyed dinner with us. We would have to agree, Collins Kitchen is a great place to relax and catch up with friends and family over great food and a nice glass of wine. We look forward to welcoming you back soon!
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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Friendly hotel”
5 of 5 stars Reviewed December 9, 2012 via mobile

Stayed for 3 nights. Very comfortable beds, room was well appointed. All staff without exception were friendly and helpful. Room service on the last night was delicious. Only issue would be that the walls are a bit thin and you can hear people out in the hall way, doors opening and shutting and showers being used in adjoining rooms. Enjoyed the gym, which was well equipped. Overall it was a good stay and I will return.

Stayed December 2012, traveled with friends
Was this review helpful? Yes
Ask Glenysperth about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear Glenysperth,
Great to hear you enjoyed staying with us, and our staff helped you feel very comfortable and welcome. Enjoying room service is such a great ‘hotel’ indulgence, we really have to agree, and it’s great to see we came up trumps for dinner! We’re sorry to hear that you were disturbed by noise from the hallways, and plumbing noise from other rooms – privacy and tranquillity is what you expect from a hotel room, and it is disappointing when other people’s noise intrudes. We’ll certainly raise this with our Engineering management team for review. We certainly hope you do decide to stay with us again – we’d love to welcome you back.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Good old reliable”
4 of 5 stars Reviewed December 9, 2012 via mobile

I have not stayed at the Grand Hyatt for 6 months or so but it continues to provide at great city stay. Nothing is a problem for the well trained staff, and the beds always divine. The only down was the price of drinks in the bar. I could not help but feeling touched up by paying $12 for an average glass of White.
Regardless I will stay again for City based commitments.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Hills_are_happy about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear Hills_are_happy
There really is nothing better than a good night’s sleep in a big, comfy King sized bed, we would have to agree! It’s great to read you loved your stay with us – our staff work really hard to ensure that every guest is made as welcome and comfortable as possible. We hear your frustration regarding the price of our standard wine – whilst we have an extensive wine list with fantastic and rare wines, it sounds like we are falling short on the other end and not providing value for money for your everyday drink. We will certainly pass your comments to our Food and Beverage management team for review – we truly appreciate your candid observations.
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1 review
“Great weekend stay”
4 of 5 stars Reviewed December 8, 2012

I have stayed a many hyatts around the world and this one is up there .
Beautiful surrounds , love the views from the rooms .
Only critisms check in was lengthy and we were my informed pool was closed . Our kids got ready to go swimming went to the pool area and were told it was been renovated and to go to park Hyatt if they wanted to swim.( staff told them it was a better pool anyway)
Can't believe wifi and breakfast is extra
Apart from that it was a lovely experience

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Tempykat about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
January 17, 2013
Dear Tempykat
It’s lovely to read how much you enjoyed your stay with us. We do sincerely apologise that the pool and spa areas were undergoing some urgent maintenance during your stay– whilst the pool and spa at Park Hyatt Melbourne are beautiful, having to walk a couple of blocks to get there just isn’t the same as hopping in the elevator and going downstairs for a swim. In regards to wifi and breakfast, could we suggest booking one of our great value packages next time you stay with us? They provide breakfast plus you can tailor your package with some great extras such as parking or internet to get the best value out of staying with us. We do hope you and your family choose to stay with us again soon.
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Additional Information about Grand Hyatt Melbourne

Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Grand Hyatt Melbourne Hotel
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Melbourne
#18 Luxury Hotels in Melbourne
#19 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Come and discover a Melbourne icon. Stunning new guest rooms at Grand Hyatt Melbourne complete a journey of total transformation into the city’s centre of luxury. Grand Hyatt Melbourne hotel is located at the top end of prestigious Collins Street in the centre of CBD, the business, shopping, theatre and restaurant district. The hotel is also within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites and extensive meeting and event facilities. The recent transformation of the hotel has seen it completely revitalized with spectacular new upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as the addition of an exclusive retail environment and innovative events venue, the residence. Guest rooms feature a brand new design concept that enhances the hotel’s uninterrupted Melbourne city views. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe complimentary breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. For weddings our hotel offers a range of romantic rooms for your special day.Grand Hyatt Melbourne also offers all guests’ access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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