As you would expect, the hotel is very good, great facilities, location and helpful staff. The rooms are also very good too. But its the attention to the small things that let it down like an unstable toilet seat upon arrival which is the last thinmg you need. An unstable room table that had to be replaced. Took five hours to establish email connection.
But the worst of the lot was the fact our room was not made up until after 3pm one day and 5.45pm the next day. After complaining the first time they sent a complimentary bottle of wine which was appreciated. But the second time the very next day was just UNACCEPTABLE.
Sure they offerered us complimentary breakfast on the day of checkout but it should never happen.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt