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Grand Hyatt Melbourne: Traveler Reviews

5.0 of 5
123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Grand Hyatt Melbourne
Ranked #19 of 195 hotels in Melbourne
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524 reviews from our community

Traveler rating
    268
    171
    60
    14
    11
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Families
70
 
Couples
172
 
Solo
14
 
Business
157
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Fabulous service and great quality furnishings”
5 of 5 stars Reviewed November 22, 2012 via mobile

We cannot fault the service we received at the hotel. Everyone was fantastic. The quality of the furnishings and rooms was great. Will definitely stay next time I'm in Melbourne.
Our only criticism is that the room was not properly stocked, and also on the 2nd night the air conditioner kept us awake most the night as it was rattling loudly. In the morning I turned it off and back on which resolved the issue so didn't report it.

Stayed November 2012, traveled with friends
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See 2 more reviews by chrisby80 for Melbourne
Ask chrisby80 about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
November 22, 2012
Dear chrisby80,
Thank you for your comments regarding your recent stay. We pride ourselves on our 5 star service, providing genuine hospitality to all our guests so it’s great to read of your recent positive experiences. We’re sorry to read that you experienced issues with lack of amenities in the room and air conditioner noise disturbing your night’s sleep. We have raised these concerns with our Housekeeping and Engineering management teams for review and action. We look forward to welcoming you back soon next time you travel to Melbourne.
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Tasmania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Very comfortable with excellent service”
5 of 5 stars Reviewed November 21, 2012

Enjoyed a 3 night stay in a spacious Grand Suite on 30th floor with great 180 degree city and Yarra views. Would highly recommend Grand lounge access for quiet relaxed breakfast and evening canapes and drinks. This was our 6th visit to this hotel (always staying in suites) and as usual the service was excellent. Our favourite suite is the Ambassador on the top floor. Have never experienced any problems at this hotel and will keep on returning due to its location, and high levels of comfort and service.

Room Tip: Grand Suite 3007 for its fantastic views. Ambassador suites are the quietest.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JillianTas about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
November 22, 2012
Dear JillianTasmania,
Thank you for taking the time to review your stay – it is wonderful to hear how much you enjoy staying with us. We would agree that staying in one of our suites and enjoying access to the grand Club lounge is a luxurious experience – the views of Melbourne really are amazing from that height. We look forward to welcoming you back soon, and making your 7th visit just as special!
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Melbourne, Australia
2 reviews
“Grand Club King Room”
4 of 5 stars Reviewed November 19, 2012

I stayed here on the 17th Nov 2012, Hotel is very grand and glam. Bedding very very comfy, plan to purchase from the Hyatt @ Home website.

Our room was on the 31st floor (Same as the Club Lounge). Being on the 31st floor you would expect great views? However we had a view of a building in front of us, you had to get really close to the window and look to your right to see the "City View". As a few other reviews said you can hear other guests taps, toilet etc in the neighboring rooms. Apart from that our stay was fab! - I highly recommend the club lounge access for the complementarity drinks etc. I would book well in advance for good discounts on the Grand Club King Room.

Would definitely recommend this Hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jemma R about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
November 22, 2012
Dear Jemma R,
We would certainly agree – it is well worth booking a room with Grand Club access for an extra indulgent, luxurious stay! The views from the Grand Club lounge are amazing, and relaxing at the end of the day with a nice glass of wine and a delicious array of canapés is a great way to start your evening. We’re sorry to read that your view was not up to scratch, and that you were inconvenienced by some noise issues. We’ve noted your comments in your guest profile so that when you next stay with us we will do our very best to provide a quiet room with a lovely view! We look forward to seeing you soon.
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Wonderful, special night”
5 of 5 stars Reviewed November 18, 2012

We just enjoyed our first night away without our children (the youngest is over 2 so it's been a while!) to celebrate our anniversary. We had such high expectations, wanted everything to be perfect etc, and the Grand Hyatt did not let us down in the slightest. We had a Club room - it is undoubtedly worth the bit extra - and loved everything about it. The bathroom was gorgeous, the bed was amazing, the decor was stylish and fresh, and the view. The view!! The Club Lounge was also just terrific, esp the easy check-in, the breakfast (inc in room price) and the evening drinks/canapes. We didn't want to leave. A couple of little concierge issues - we asked for four panadols in the morning and received two nurofen; we needed a florist and were directed (after much web searching) to the one in the lobby that had been forgotten (!) and then it was closed. And no turn down service at night (perhaps this is no longer the done thing?) But these things are so minor that they are probably not even worth mentioning. We loved it, felt very welcome and special and think we might make it an annual event!

Room Tip: Definitely go with a Club room, if you can.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask MelbourneWoman about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
November 22, 2012
Dear MelbourneWoman,
Booking a room with Grand Club access is certainly a wonderful way to spoil yourself, we definitely agree. Being able to sit up in the Grand Club in the late afternoon with an evening drink and the sumptuous canapé offerings is a wonderful way to round off your day. We’re sorry to read that some service issues intruded on your perfect stay – we hope they didn’t mar the total Grand experience. We would love to welcome you back next year – perhaps even sooner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed November 18, 2012

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Quickbeds

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
November 22, 2012
Dear Quickbeds traveller,
We’re sorry to read that some noise issues and light under the door disturbed a good night’s sleep. We have raised your comments with our Engineering management team for review. We hope that you choose to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
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Additional Information about Grand Hyatt Melbourne

Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Grand Hyatt Melbourne Hotel
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotels in Melbourne
#16 Business Hotels in Melbourne
#20 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Come and discover a Melbourne icon. Stunning new guest rooms at Grand Hyatt Melbourne complete a journey of total transformation into the city’s centre of luxury. Grand Hyatt Melbourne hotel is located at the top end of prestigious Collins Street in the centre of CBD, the business, shopping, theatre and restaurant district. The hotel is also within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites and extensive meeting and event facilities. The recent transformation of the hotel has seen it completely revitalized with spectacular new upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as the addition of an exclusive retail environment and innovative events venue, the residence. Guest rooms feature a brand new design concept that enhances the hotel’s uninterrupted Melbourne city views. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe complimentary breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. For weddings our hotel offers a range of romantic rooms for your special day.Grand Hyatt Melbourne also offers all guests’ access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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