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“Fabulous service and great quality furnishings” 5 of 5 stars
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
5.0 of 5 Hotel   |   123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Eat. Stay. Play
Ranked #9 of 169 Hotels in Melbourne
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Fabulous service and great quality furnishings”
5 of 5 stars Reviewed November 22, 2012 via mobile

We cannot fault the service we received at the hotel. Everyone was fantastic. The quality of the furnishings and rooms was great. Will definitely stay next time I'm in Melbourne.
Our only criticism is that the room was not properly stocked, and also on the 2nd night the air conditioner kept us awake most the night as it was rattling loudly. In the morning I turned it off and back on which resolved the issue so didn't report it.

Stayed November 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear chrisby80,
Thank you for your comments regarding your recent stay. We pride ourselves on our 5 star service, providing genuine hospitality to all our guests so it’s great to read of your recent positive experiences. We’re sorry to read that you experienced issues with lack of amenities in the room and air conditioner noise disturbing your night’s sleep. We have raised these concerns with our Housekeeping and Engineering management teams for review and action. We look forward to welcoming you back soon next time you travel to Melbourne.
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1,345 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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Tasmania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

Enjoyed a 3 night stay in a spacious Grand Suite on 30th floor with great 180 degree city and Yarra views. Would highly recommend Grand lounge access for quiet relaxed breakfast and evening canapes and drinks. This was our 6th visit to this hotel (always staying in suites) and as usual the service was excellent. Our favourite suite is the Ambassador on the top floor. Have never experienced any problems at this hotel and will keep on returning due to its location, and high levels of comfort and service.

Room Tip: Grand Suite 3007 for its fantastic views. Ambassador suites are the quietest.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear JillianTasmania,
Thank you for taking the time to review your stay – it is wonderful to hear how much you enjoy staying with us. We would agree that staying in one of our suites and enjoying access to the grand Club lounge is a luxurious experience – the views of Melbourne really are amazing from that height. We look forward to welcoming you back soon, and making your 7th visit just as special!
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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed November 19, 2012

I stayed here on the 17th Nov 2012, Hotel is very grand and glam. Bedding very very comfy, plan to purchase from the Hyatt @ Home website.

Our room was on the 31st floor (Same as the Club Lounge). Being on the 31st floor you would expect great views? However we had a view of a building in front of us, you had to get really close to the window and look to your right to see the "City View". As a few other reviews said you can hear other guests taps, toilet etc in the neighboring rooms. Apart from that our stay was fab! - I highly recommend the club lounge access for the complementarity drinks etc. I would book well in advance for good discounts on the Grand Club King Room.

Would definitely recommend this Hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear Jemma R,
We would certainly agree – it is well worth booking a room with Grand Club access for an extra indulgent, luxurious stay! The views from the Grand Club lounge are amazing, and relaxing at the end of the day with a nice glass of wine and a delicious array of canapés is a great way to start your evening. We’re sorry to read that your view was not up to scratch, and that you were inconvenienced by some noise issues. We’ve noted your comments in your guest profile so that when you next stay with us we will do our very best to provide a quiet room with a lovely view! We look forward to seeing you soon.
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

We just enjoyed our first night away without our children (the youngest is over 2 so it's been a while!) to celebrate our anniversary. We had such high expectations, wanted everything to be perfect etc, and the Grand Hyatt did not let us down in the slightest. We had a Club room - it is undoubtedly worth the bit extra - and loved everything about it. The bathroom was gorgeous, the bed was amazing, the decor was stylish and fresh, and the view. The view!! The Club Lounge was also just terrific, esp the easy check-in, the breakfast (inc in room price) and the evening drinks/canapes. We didn't want to leave. A couple of little concierge issues - we asked for four panadols in the morning and received two nurofen; we needed a florist and were directed (after much web searching) to the one in the lobby that had been forgotten (!) and then it was closed. And no turn down service at night (perhaps this is no longer the done thing?) But these things are so minor that they are probably not even worth mentioning. We loved it, felt very welcome and special and think we might make it an annual event!

Room Tip: Definitely go with a Club room, if you can.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear MelbourneWoman,
Booking a room with Grand Club access is certainly a wonderful way to spoil yourself, we definitely agree. Being able to sit up in the Grand Club in the late afternoon with an evening drink and the sumptuous canapé offerings is a wonderful way to round off your day. We’re sorry to read that some service issues intruded on your perfect stay – we hope they didn’t mar the total Grand experience. We would love to welcome you back next year – perhaps even sooner!
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Kiama, Australia
Top Contributor
70 reviews 70 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 18, 2012

Stayed with my daughter for 2 nights as a 'final fling' prior to the birth of her first baby. She agreed the hotel 'ticked all the boxes' - fantastic view from our room (27th floor overlooking the Yarra River, we could see down to the Crown casino, the Myer music bowl, Rod Lavver Arena, the view even extended over to Port Phillip Bay. The beds were sooo comfortable - we both slept until 9am the first day! We both had a massage in the Spa , which was located in separate ex hotel rooms on 10?th floor,so peaceful, even a special 'Mother in waiting' one for her. She also agreed the club sandwiches were the best tasted in some time, ordering seconds (yes, pregnancy). The staff were very good, especially Jimmy, on the front door!
A great place to indulge in what girls love most - shopping, relaxing, eating.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 22, 2012
Dear lozmum,
Our day Spa is definitely one of Melbourne’s hidden secrets – a relaxing, luxurious oasis in the midst of the city’s hustle and bustle. It is a wonderful way to treat yourself and fully experience all that the hotel has to offer. Jimmy is quite a character, and much loved amongst our guests – we have forwarded your comments to our Front Office management team to pass on your comments, and will award Jimmy formal recognition for his excellent customer service. We wish your daughter all the very best with the impending birth and while we completely understand it may be a little while, we hope to welcome you back to Grand Hyatt Melbourne soon.
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Sydney, Australia
Top Contributor
164 reviews 164 reviews
53 hotel reviews
Reviews in 31 cities Reviews in 31 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here for 2 nights for a business trip and had a room on the 22nd floor which was quite large and roomy. Very comfortable bed and pillows. Overall a very pleasant experience with friendly and efficient staff. There was quite a lot of noise that seemed to come from above and next to us, lots of thumps, don't know if it was the lift or just noisy neighbours! Only other negatives were very limited vanity space in the bathroom and the toilet is oddly placed behind the door so if someone opens the door you might get knee capped! Can't comment on the breakfast as we left early, room service dinner was adequate but as usual overpriced. I would recommend the wonton soup but not the wagyu beef burger.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, November 16, 2012
Dear emdeme,
It’s great to hear that you enjoyed your stay with us – and we would agree, our beds are so comfortable it can be very tempting to have a sleep in or while way the afternoon curled up under the doona! We’re sorry to hear that some noise issues marred your stay – we have alerted our Engineering team for review. We hope to see you back at Grand Hyatt Melbourne soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#9 Business Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#15 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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