Really an all-star staff. Every 5* hotel has a number of great staff members, but there are often many who are just average as well. Every last person I encountered at the Hyatt was welcoming with a can-do attitude (including in the City Club gym, which is the second best hotel gym I've been to worldwide - behind Gravity at Le Parker Meridian in NYC). The Club Lounge was also one of the best I've seen (the facility itself as well as the catering). The room service was fast, good and relatively affordable. Beds were very good, but most hotels have great beds these days.
The room was very nice (Grand Suite), though not inspiring. It was quite dark, even with all the lights on. I wish there was a master switch by the door and the bed that would turn on/off all the lights. Similarly, I wish there were electronic blinds with a master switch. The front desk staffing was always thin...typically a wait (not for me per say, just each time I walked by). Plus the Diamond Priority doesn't help at reception because you still need to wait on line and that area of the desk is often empty.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate The 5-star hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt