As above waited for 45 minutes for our pre arranged adjoining rooms, Reception was confused why we were angry our rooms were not ready. Check in time 2pm ,Our rooms were not available till 4.15 pm ish. Not good for a hotel of this standard. Waited a further 20 minutes when "allowed" into one room for the key to the second adjoining room. Cleaners were still doing their job
Meal in resturant great but room service menu had more choices.Staff as usual were polite and helpful.
Being offered level 31 is not compensation .