We stayed over the Christmas and New Year period for 9 nights and were very disappointed with our stay. The morning after we arrived we complained about the bathroom being filthy, including mould in the shower. This was somewhat dealt to, however the rooms and bathrooms was poorly cleaned for the entirety of our stay.
Despite being told to be environmentally friendly and request towels when needed, we were given them every day (a total overload). When we did want them cleaned, and left them in the bath, they were dropped by the cleaners on the way out and we walked in to a lounge littered with dirty towels (there was also rubbish left in a number of rooms from a previous stay).
Better yet, a roof tile fell out of the ceiling in the ensuite bathroom. It was removed more than 24 hours after we notified them and the mess it had left was never cleaned!
We were also greatly disappointed with the cost per night. The beds were rock hard, resulting in one of us sleeping on the couch, and worse still the apartment was not serviced on New Year's Day - one of the most costly days of the year!
Very bad service and we found some staff very unhelpful. Perhaps what is most disappointing is that this feedback was given to staff as we were leaving and we haven't been contacted yet!
- Official Description (provided by the hotel):
- Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more less
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- Also Known As:
- Best Western Riverside Apartments Hotel Melbourne
- Best Western Melbourne
- Best Western Hotel Melbourne