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“Exactly as advertised” 4 of 5 stars
Review of BEST WESTERN Riverside Apartments

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BEST WESTERN Riverside Apartments
4.0 of 5 Hotel   |   474 Flinders Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #94 of 172 Hotels in Melbourne
Melbourne, Australia
Top Contributor
124 reviews 124 reviews
16 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
“Exactly as advertised”
4 of 5 stars Reviewed February 21, 2013

Stayed in the Annex, got a great rate as the life is being repaired, and so you have to use the stairs and come in through a grotty entrance. All good, as this was what was advertised.

Excellent for location, value, cleanliness and service. Quality of rooms is average and need a refresh, but wasn't expecting more.

Quite noisy, we were woken up at 2am with a rubbish truck (or something). The aircon was very noisy and couldn't sleep with it on. Desperately needs servicing as it was 30 degrees.

Bed very soft, a bit tired too.

But, as before, exactly as advertised and didn't expect more at the price.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 23, 2013
Thank you for posting comments regarding your recent stay with us.
We hope to have the lift up and working by mid March but in the meantime please take advantage again of the great rates for these 1 bedroom apartments.
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141 reviews from our community

Traveler rating
    33
    65
    19
    13
    11
See reviews for
35
36
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Any
English first
Marlboro, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2013

I am an American visiting her sister and her husband who live in Victoria. We are all in our late 60's. She planned a few days for us in central Melbourne and booked 4 nights for us. My sister was told the room had been newly refurbished. But the furniture was shabby and one of the bedrooms was almost a closet. The windows did not open and things in the bathroom were broken.
However, if this was the only problem, we may have remained. The main problem was that our car was a few inches taller than the recommended height and we could not fit in the car park. We were told we had to find alternate parking which was a very inconvenient distance away. The cost for this parking was $100 dollars nightly. Worse than this, although they allowed us to pull into the service entrance, there was no one, or even a dolly to help us lug or luggage to the room. My brother-in-law was asked to move quickly out of the area. When we politely asked for a phone book to help us relocate to a hotel that could accommodate us, we were told none was available.
The final indignity came as my brother in law checked out. The service door was locked shut and we had to walk a further distance with our luggage with much hardship and difficulty. My sister was embarrassed with our treatment. I was shocked that there was never a thought or at last a word of concession toward us. From a business standpoint, it was ridiculous. Fortunately we found superior accommodations in the Grand Mecure apartments, where the staff was friendly, helpful, and author asking, helped carry or luggage.
Zero stars for zero performance at the Riverside.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 18, 2013
Thank you for posting comments regarding your arrival at Best Western Riverside Apartments.

Unfortunately your 4WD with high roof rack was unable to safely access either our car park or the public car park with our building.
Both car parks have a standard vechicle height limit. High vehicles attempting to enter pose a real threat to public safety as ceiling fire sprinklers when knocked will automatically flood the area and call the fire brigade.
A high vehicle car park located 100 meteres away was suggested as an alternative. You chose not to pay their fees or the potentail council parking fine had you left your vechicle where you parked it.
During check-in your vehicle was parked in our hotel driveway for a considerable time, at least 2 hours and other drivers were inconvienced. Our staff asked you politely to please move your car more than once.

We regret you chose not to stay with us overnight and hope your holiday in Australia was positive overall.
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Melbourne
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed February 12, 2013

We stayed here recently and were suprised about how large the apartment was. It was a funny set up. After checking in with reception you then had to leave and walk down the lane and around onto Flinders Lane to get into the apartments which were not actually attached to the main hotel? Odd? Anyway after going up a dodgy lift we were suprised to see the room was quite large and looked quite appealing.

On further inspection however it was evident that it had not been cleaned properly and the shower had not been serviced at all. There were pubic hairs all over the tiles. I suspect it probably came off the filthy sponge or towel used to clean it.. Horrific and a total put off. I couldnt stop gagging. From this point on I found it hard to enjoy our stay. I could not drink from the glasses.

I must say though the pillow and the bed were extremely comfortable and it was a good location. Obviously it is almost on the corner of Kings street, so you have to be prepared for the noise, however it wasnt too bad considering the night clubs around.

It would have been great had it not been spoilt by the unclean shower.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 18, 2013
Thank you for taking the time to review Best Western Riverside Apartments.

From your description you stayed at our annex property, The Highlander. We have two properties, Riverside Apartments (where reception is located in Highlander lane) and The Highlander located on the corner of Flinders lane and Highlander lane.

I'm pleased to hear you had a good nights sleep and I apologise for the sight of the shower. The grouting in all the showers is being replaced and unfortuantely yours was one of the last apartments to have the shower renovated. The silicone is discoloured which gives a grey appearance. Hopefully you will stay with us again and you will notice the fresh appearance of the showers.

The Highlander lift is being replaced as we speak and this will also improve your experience.

We hope to see you again soon.
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 24, 2013

We are a group of 7 women who stay at the hotel each year during the tennis. The hotel is perfectly located to get the tram to the tennis, enjoy the walk home along the river and enjoy the city. Staff are very helpful - the receptionists all went out of their way to meet all of our requests. They did this efficiently and nothing seemed too much trouble. We have already booked in for next year. The apartments are clean and readily accommodated our group with good kitchen facilities enabling us to enjoy a relaxing drink and meal after the tennis.

Room Tip: If you a group ask for the adjoining rooms on the 17th floor.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you ladies,
It's always a pleasure having you stay with us and we know how excited you are to be in Melbourne during the tennis.
See you all next year!
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Indooroopilly, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2013

Usually the bad reviews are from those who are expecting 5 star while paying 3 star. We were down to stay in the apartments a short walk away in Flinders Lane. We were in lucky 13 on the third floor, located over the noisy lane way, despite being a Thursday and Friday night, it wasn't noisy quite the opposite.

The apartment was clean and well appointed and well priced. The staff were exceptional on arrival couldn't do enough. Parking was reasonable at $25/night and not cramped as was reported. We would stay again and would try and book closer to the date as rates are cheaper.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you for your kind words and also for taking the time to review Best Western Riverside Apartments. I'm glad you enjoyed lucky apartment #13 and I'm equally pleased you enjoyed your overall stay with us. Our staff appreciate your thoughts.
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Canberra
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 19, 2013

We stayed in this hotel to catch a few days of the tennis open. Very convenient location as the tram stop is literally within a stone's throw of the hotel. We had a 2 bed apartment. The rooms were spacious and we had views of the sea (with a little stretching) and the river as well as the city. The bathroom and kitchen were both tired and need updating. The bathroom had soap and shampoo dispensers which were blocked and necessitated unclipping from the wall and tipping the contents out of the top which was a pain. Staff were all helpful and friendly. The test as to whether it is a good hotel is whether we would stay there again...and we would.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you for taking the time to review Best Western Riverside Apartments. I'm glad you hear you enjoyed your stay and we look forward to welcoming you back.
Our kitckens and bathrooms are all being renovated and we hope to have the majority finished soon. Something to look forward to on your return.
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Gore Southland
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013

Great place to stay. Staff were really helpful. Apartments clean and servicing of the units was brilliant. The location is central and you could walk everywhere. About 50 metres (if that much) to the tram stop. Across the road from the Melbourne Aquarium and not too much further to the casino and Southbank. Highly recommend

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, January 8, 2013
It's great to hear guests have such a good stay. Thank you for your review of Best Western Riverside Apartments. Next time you are in Melbourne please stay again with us. Cheers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Riverside Apartments

Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#81 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
Number of rooms: 49
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne

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