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“Great Staff and location” 4 of 5 stars
Review of BEST WESTERN Riverside Apartments

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BEST WESTERN Riverside Apartments
4.0 of 5 Hotel   |   474 Flinders Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #95 of 170 Hotels in Melbourne
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Staff and location”
4 of 5 stars Reviewed January 24, 2013

We are a group of 7 women who stay at the hotel each year during the tennis. The hotel is perfectly located to get the tram to the tennis, enjoy the walk home along the river and enjoy the city. Staff are very helpful - the receptionists all went out of their way to meet all of our requests. They did this efficiently and nothing seemed too much trouble. We have already booked in for next year. The apartments are clean and readily accommodated our group with good kitchen facilities enabling us to enjoy a relaxing drink and meal after the tennis.

Room Tip: If you a group ask for the adjoining rooms on the 17th floor.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you ladies,
It's always a pleasure having you stay with us and we know how excited you are to be in Melbourne during the tennis.
See you all next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    27
    61
    17
    13
    9
See reviews for
33
33
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Indooroopilly, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2013

Usually the bad reviews are from those who are expecting 5 star while paying 3 star. We were down to stay in the apartments a short walk away in Flinders Lane. We were in lucky 13 on the third floor, located over the noisy lane way, despite being a Thursday and Friday night, it wasn't noisy quite the opposite.

The apartment was clean and well appointed and well priced. The staff were exceptional on arrival couldn't do enough. Parking was reasonable at $25/night and not cramped as was reported. We would stay again and would try and book closer to the date as rates are cheaper.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you for your kind words and also for taking the time to review Best Western Riverside Apartments. I'm glad you enjoyed lucky apartment #13 and I'm equally pleased you enjoyed your overall stay with us. Our staff appreciate your thoughts.
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Canberra
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 19, 2013

We stayed in this hotel to catch a few days of the tennis open. Very convenient location as the tram stop is literally within a stone's throw of the hotel. We had a 2 bed apartment. The rooms were spacious and we had views of the sea (with a little stretching) and the river as well as the city. The bathroom and kitchen were both tired and need updating. The bathroom had soap and shampoo dispensers which were blocked and necessitated unclipping from the wall and tipping the contents out of the top which was a pain. Staff were all helpful and friendly. The test as to whether it is a good hotel is whether we would stay there again...and we would.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, February 9, 2013
Thank you for taking the time to review Best Western Riverside Apartments. I'm glad you hear you enjoyed your stay and we look forward to welcoming you back.
Our kitckens and bathrooms are all being renovated and we hope to have the majority finished soon. Something to look forward to on your return.
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Gore Southland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013

Great place to stay. Staff were really helpful. Apartments clean and servicing of the units was brilliant. The location is central and you could walk everywhere. About 50 metres (if that much) to the tram stop. Across the road from the Melbourne Aquarium and not too much further to the casino and Southbank. Highly recommend

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, January 8, 2013
It's great to hear guests have such a good stay. Thank you for your review of Best Western Riverside Apartments. Next time you are in Melbourne please stay again with us. Cheers
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Singapore, Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2012

It is located just opposite Melbourne Aquarium, and within 5min walk to Crown Casino, which is just across the bridge (Kings Way). You can also easily walk to Bourke St Mall (10-15min).

We stayed in a two-bedroom apartment, which was nice and clean, and had a great view of Yarra River & Southbank.

Just a note that the reception is along Highlander Lane, so is the carpark. It is a narrow one way street, enter by Flinders St if u're driving.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, December 26, 2012
Thank you for taking the time to review Best Western Riverside Apartments. We are glad you enjoyed your stay and hope to see you again when you next visit Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepparton, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

This place is a little gem with the personal touch. The ladies at the front desk were always very friendly and a great help when my elderly mother and I came to Melbourne for a Christmas shopping trip.
The apartment was clean and modern with everything we needed.
When we left Mum forgot her reading glasses and camera and the manager called me to let us know they had been handed in by housekeeping and she would post them to us.
Definitely will recommend to my friends for a short city break

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, December 23, 2012
Thank you for taking the time to review your recent stay at Best Western Riverside Apartments.
I'm pleased to hear you and your mother both enjoyed your stay. Hopefully we will see you again soon.
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Sydney
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 13, 2012

The lift broke down and it was very noisy! What else can I say. If you were looking for a great place to stay in the Melbourne CBD this probably isn't it. The staff were really friendly, one redeeming feature I guess!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, December 23, 2012
Thank you for your review. Our apologies for the lift break down during your recent stay with us.
I'm pleased to say the lift is receiving a complete overhall in the new year. This will increase the convenience and comfort of our guests and make your stay in the future more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Riverside Apartments

Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#82 Luxury Hotel in Melbourne
#95 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne

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