We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Oh dear, probably not again” 2 of 5 stars
Review of BEST WESTERN Riverside Apartments

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added BEST WESTERN Riverside Apartments to your Saves list
BEST WESTERN Riverside Apartments
4.0 of 5 Hotel   |   474 Flinders Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #95 of 171 Hotels in Melbourne
Sydney
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Oh dear, probably not again”
2 of 5 stars Reviewed December 13, 2012

The lift broke down and it was very noisy! What else can I say. If you were looking for a great place to stay in the Melbourne CBD this probably isn't it. The staff were really friendly, one redeeming feature I guess!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, December 23, 2012
Thank you for your review. Our apologies for the lift break down during your recent stay with us.
I'm pleased to say the lift is receiving a complete overhall in the new year. This will increase the convenience and comfort of our guests and make your stay in the future more enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

145 reviews from our community

Traveler rating
    33
    68
    19
    14
    11
See reviews for
37
38
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Perth, Australia
1 review
1 of 5 stars Reviewed December 8, 2012

designer dress stolen from my room enough said. If you are in the annex its really noisy. Staff were nice enough until I tried to find out what happened to my dress. Cant recommend this place, after I rang to try and enquire about my dress the manager got very angry that I accussed her staff but it went from the locked room.

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, December 23, 2012
Thank you for your review. The dress you mention was not recalled by any of our staff. Reception was first advised of it missing after you and your friend had checked out. Our staff did a thorough check of the apartment but unfortunately the dress was not to be found. When you requested going back to the room to check for yourself you were given immediate access to the apartment but again the dress was not to be found. When our staff were accused of stealing the dress our manager advised you to go to the police and welcomed further investigation.
Our cleaning staff work in pairs and rarely have time alone. Hopefully your dress will be found at some stage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 26, 2012

Ten of us stayed here (our book club!) in 2 rooms and it was ideal for us. We paid about $365 a night per suite. One suite had 2 bedrooms with king beds, a full kitchen, dining table and lounge area with TV. Upstairs in the suite was a loft with 2 more single beds and a lounge area (with TV). There was a washer/dryer in the bathroom. The other suite had 2 bedrooms (with 2 singles in each) and they popped a rollaway in the lounge. It had no loft, but a spectacular view. The hotel is the top 3 floors of a building, and while it doesn't have amenities such as a gym or restaurant, it looked and felt like a hotel and we were very happy with the accommodation and service. Despite being "serviced apartments", our bedding, towels etc were changed every day.

The location is very convenient--a few blocks down from Flinders Stn, right at Flinders St. The lobby area was small but comfortable with plenty of seating and a free internet station. Rooms didn't have free WiFi, but I picked up a 1Gb data SIM from a nearby 7-11 for $12, so that was a better deal than paying hotel WiFi.

Room Tip: Ask if you want a view--one of our 17th floor rooms looked only onto blank walls.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, November 29, 2012
Thank you for your kind comments regarding your recent stay at Best Western Riverside Apartments. We hope to see you all again soon on your next visit to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 23, 2012

Confirmed a week before that KS bed request was confirmed, replied all organised. Checked in for 6 days with 194cm husband to find a QS bed, not a great start! This was mentioned, all we received was a vacant look. Our room was not made up the first day, I phoned to get it done and they said staff had gone home and nothing they could do! Did a load of washing and put it into the dryer, checked an hour later and still sopping wet! Rang to report broken dryer and to get our clothes dried, they were taken away for drying and we were told they dryer had been repaired. Only 3 towels left in room, no bath mat, hand towel or flannel, had to ask for these the next day, only an extra towel was left. Shampoo dispenser broken reported that 3 times, never fixed, had to go and buy shampoo! Did another load of washing, put it in the dryer and it had not been fixed, rang again. Our wet clothes had to be taken away for drying AGAIN! The clothes airer was also broken, another one was eventually bought to the room. 2 screaming children checked in to the apartment next door, their TV was so loud we could hear the program they had on and they cried all night. Sound proofing non existent! The staff could not have cared less, including the manager, what sort of establishment is this?? Return...never!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, October 24, 2012
Thank you for taking the time to review Best Western Riverside Apartments.
The overwhelming number of reviews from guests staying with us are positive and we appreciate the time our guests take to tell others about their stay. Unfortunately despite the efforts of our staff we cannot please all guests.
The problematic dryer was checked by a number of our staff including our repair man and manager and was working each time when checked. I understand your frustration believing staff did not solve the problem but as it turned out the dryer had a periodic electrical fault. Our manager personally apologised and your clothes were immediately taken to a different dryer then folded and placed back in your apartment. A letter of apology and a complimentary bottle of wine accompanied the folded clothes.
Once again we are sorry your stay was not memorable for the right reasons.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Top Contributor
76 reviews 76 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 3, 2012

Arrived a bit early and were allowed to check in straight away as the room was ready. We had a river view apartment which was very spacious (16m x 8m) with a dining area, kitchen with full oven and 4 hotplates, fridge/freezer, microwave, dishwasher, sink etc, separate bedroom and walk in wardrobe and bathroom with a bath and shower over and washing machine and tumble dryer and a sitting area overlooking the river. Our room was on floor 15 so views by day and night were fantastic. The apartment was very clean and had more than enough space for the two of us and plenty of towels and bathroom toiletries. The location is good for all the tourist attractions and not far from southern cross station and the sky bus terminal for transport to the airport. There is some noise from road and trains but the bedroom has added sound proofing on the window. We still had to run the aircon overnight to mask the train noise. The apartment is serviced but not a full clean as you would expect in a hotel. Towels are changes if required and some tea and coffee is replenished but not milk. No WiFi is available but an Ethernet connection is available in the room and payment is required. Free 15 mins available on internet terminal in reception. Luggage storage is available near reception in two large cupboards along the corridor. They freely give out the key to those who ask without asking for a room key or ID. The cupboards were nearly full when we tried to leave our luggage but we managed to find enough space. Not the most secure place to leave luggage. Lockers are available at Southern Cross station for about $14 for 24 hrs.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, October 6, 2012
Thank you for taking the time to write a review after your recent stay with Best Western Riverside Apartments. Our 24hour reception holds the key to the luggage lock up and we monitor all guests using the cupboard storage. We also have free safes at reception for smaller valuable items. Please take advantage of this free service next time you stay with us.
yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Orchard WA
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 12, 2012

My wife and I spent two nights at this hotel during our stay in Melbourne. Our room was basically a one-bedroom apartment. It was quite spacious with a full kitchen, living room, bedroom, and bathroom. Our place was in a separate building adjacent to the main hotel building. It was quite private and quiet. Best of all was the location of this hotel. It is just a few blocks from the Flinders train station and within easy walking distance to many of Melbourne's best attractions, restaurants, and shopping. Highly recommended!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, October 6, 2012
Thank you for taking the time to review Best Western Riverside Apartments. We are always pleased to hear our guests have enjoyed their stay with us. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 8, 2012

Excellent 16th floor roomj with a view and lots of room in the apartment.. I'll go back and it wouold be excellent for families.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Quickbeds

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review, September 9, 2012
Thank you for taking the time to review your stay at Best Western Riverside Apartments.

We are glad you enjoyed your stay and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Riverside Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Riverside Apartments

Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#81 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Riverside Apartments 4*
Number of rooms: 49
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Priceline, Agoda, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Riverside Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne

Owners: What's your side of the story?

If you own or manage BEST WESTERN Riverside Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.