Confirmed a week before that KS bed request was confirmed, replied all organised. Checked in for 6 days with 194cm husband to find a QS bed, not a great start! This was mentioned, all we received was a vacant look. Our room was not made up the first day, I phoned to get it done and they said staff had gone home and nothing they could do! Did a load of washing and put it into the dryer, checked an hour later and still sopping wet! Rang to report broken dryer and to get our clothes dried, they were taken away for drying and we were told they dryer had been repaired. Only 3 towels left in room, no bath mat, hand towel or flannel, had to ask for these the next day, only an extra towel was left. Shampoo dispenser broken reported that 3 times, never fixed, had to go and buy shampoo! Did another load of washing, put it in the dryer and it had not been fixed, rang again. Our wet clothes had to be taken away for drying AGAIN! The clothes airer was also broken, another one was eventually bought to the room. 2 screaming children checked in to the apartment next door, their TV was so loud we could hear the program they had on and they cried all night. Sound proofing non existent! The staff could not have cared less, including the manager, what sort of establishment is this?? Return...never!
- Official Description (provided by the hotel):
- Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more less
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- Also Known As:
- Best Western Riverside Apartments Hotel Melbourne
- Best Western Melbourne
- Best Western Hotel Melbourne