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“Horrid decor, room service, no room clean” 3 of 5 stars
Review of The Sebel Melbourne Flinders Lane Apartments

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The Sebel Melbourne Flinders Lane Apartments
4.0 of 5 Hotel   |   321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments) (Melbourne CBD)   |  
Hotel amenities
Ranked #15 of 170 Hotels in Melbourne
Brisbane, Australia
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
“Horrid decor, room service, no room clean”
3 of 5 stars Reviewed December 16, 2013

This place is being run on the cheap...front desk and nothing more. No bar, no restaurant, no room clean, no bed making, no room service. Go somewhere else...this is a great place poorly run with no service...I won't go Bavaria
Ck and I used to like this place

Room Tip: Go to the back
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, December 23, 2013
Dear Peter P, Thank you for taking the time to post your review. We are so sorry to read of your dissatisfaction with your stay. This certainly is not how we like to leave our guests feeling after a stay at The Sebel Melbourne Flinders Lane. Being unserviced apartments, each one is cleaned upon check out. Of course should a guests require extra cleaning this can be arranged directly with reception. We would like the opportunity to address your dissatisfaction directly with you and would appreciate you contacting our General Manager by telephone at your earliest convenience. We look forward to hearing from you soon.
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266 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed December 15, 2013

Have stayed at the Sebel previously so was familiar with the great service, great location, clean and spacious rooms but was pleasantly surprised when we arrived and had been upgraded to the executive suite. As a couple with small kids who were entertaining another couple with small kids after a day out the extra room was perfect. The large bath in the huge bathroom was a winner with the kids, the kitchenette is well appointed and the Nespresso machine was a wonderful surprise as we had contemplated bringing our own machine for that "the kids woke too early, i need a coffee" coffee. While on this visit we only stayed overnight, would recommend a longer stay in any of the rooms (but especially the executive suite) so we could have utilised all the facilities and the great space so close to everything in the heart of Melbourne. Have read some of the negative comments about the Sebel and seems most relate to the fact its an unserviced apartment when people may be expecting hotel services. 24 hour front desk is very useful and onsite parking was handy (if not a bit pricey $35 a night).

Room Tip: Executive suite great for families, signature suite is perfect.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, December 19, 2013
Dear Mark_Falkingham,
We are delighted to read that you and your family enjoyed your stay. It is always great to hear from our repeat guests. We agree - the Nespresso machine is a great addition.
Again, we thank you and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Melbourne Flinders Lane Apartments

Address: 321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Melbourne
#15 Luxury Hotel in Melbourne
#30 Family Hotel in Melbourne
#42 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Melbourne Flinders Lane Apartments 4*
Number of rooms: 59
Official Description (provided by the hotel):
The Sebel Melbourne Flinders Lane was completely refurbished in September 2011, when it celebrated its 90th anniversary. The refurbishment design philosophy drew inspiration from the early "fashion house" days with a view of creating an expression of sophisticated elegance, through an individual design concept that would remain unique to The Sebel Melbourne Flinders Lane. The result has turned this "all suite" apartment building into a market leading boutique hotel. Presented is a contemporary range of sophisticated one bedroom suites that infuse modern design philosophies with the architectural and historical heritage of the building. Archival Melbourne scenes are displayed in the black and white artwork that adorn the corridors, evolving into a celebration of Melbourne’s modern icons throughout the suites. With the retention of the original detailed cornice and architraves, blended with contemporary designer furniture and fittings and modern state of the art appliances, the change is exceptional. The sophisticated colour palette is the key design element, from charcoal European bathroom tiles, contrasted by the white, chrome and glass designer fixtures to the use of dark veneers, stainless steel, leather and stone throughout the design.New Guest Features include Lounge 321 located on the ground floor of the hotel, which provides guests with complimentary internet access, newspapers, magazines, games, business and entertainment TV channels. The Courtyard is a European inspired inner city escape that provides guests with an intimate courtyard garden to share a drink with friends or to simply relax and escape the hustle and bustle of the city. While the days of fashion are well in the past at 321 Flinders Lane, those looking for a fashion experience will not be disappointed with The Sebel Melbourne’s Flinders Lane location. Ideally located between Elizabeth and Queen Street, it is in close proximity to Melbourne’s shopping, and entertainment district with the added benefit of having Melbourne’s famous cafe culture and the iconic Flinders Street Station right around the corner. ... more   less 
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Also Known As:
Grand Mercure Flinders Lane Apartments Hotel Melbourne
Mercure Hotel Melbourne
Accor Hotel Melbourne

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