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“Holidays in the City” 4 of 5 stars
Review of The Sebel Melbourne Flinders Lane Apartments

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The Sebel Melbourne Flinders Lane Apartments
4.5 of 5 Hotel   |   321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments) (Melbourne CBD)   |  
Hotel amenities
Ranked #9 of 172 hotels in Melbourne
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Holidays in the City”
4 of 5 stars Reviewed July 7, 2013

We needed a holiday and wanted to get to see the Monet exhibition at the same time so when selecting a place to stay an apartment was our first choise. These apartments are wonderful. We stayed in a one bedroom apartment so had a bedroom (with en-suite), lounge, kitchen/ dining and entry hall. The kitchen was well appointed with stove top and microwave and all the crockery and cutlery that is necessary. The toasted and the jug are there also. The beds are comfortable and the suite was spotless. They only service every 4 days for long term stays but that didn't matter as they brought up new towels on request. The Apartments are so close to the bustle of Melbourne but just out of the way so one can retire when needed. the staff are really helpful and so nice. The welcome when you entre after a day in the City just reinforced that thisa is a great place to stay. We will be back.

Room Tip: The street can be a bit noisy in the morning so upper floors are better.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, July 10, 2013
Dear Bruce M,
Thank you for taking the time to post your review after your stay at Grand Mercure Flinders Lane. We are delighted to read that you enjoyed your stay. All the staff take a great pride in their work. It is made all the more worthwhile when we receive feedback like your.
Again, we thank you and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

240 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Palmerston North, New Zealand
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2013

My partner and I stayed here for 5 nights. The suites are very nicely appointed. Comfortable beds, huge shower with great pressure. It was very quiet, no street noise so we slept really well. It is in perfect part of Melbourne, so central, easy to walk to everything including trams and trains to other areas. There is not housekeeping everyday as it is an apartment, so just be aware of that if you are going to book to stay here. We would definitely return to these beautiful apartments as they ticked all that we needed for our stay in Melbourne.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, July 10, 2013
Dear ErinS84,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you and your partner enjoyed your stay. As you mentioned, being unserviced apartments, housekeeping clean them on check out only. Of course, should a guest require a mid-stay clean this can be arranged with reception.
Again, we thank you for your review and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

Stayed here on a Saturday overnight with our 2 kids. The location was perfect - plenty of good places to eat nearby and within walking distance of most places.
The suite was smaller than I expected but still a comfortable size. Kids had the sofa bed which was OK for them but wouldn't have been great for adults - they'd have rolled into the middle!!
All in all it was a good stay overnight but

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, July 10, 2013
Dear Aetteachermum,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you and your family enjoyed your stay. We agree - a great location for exploring all that this wonderful city has to offer.
Again, we thank you for your review and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Samson Queensland
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed June 26, 2013

This is the second time over the years we have stayed in these spacious, comfortable apartments and although they have been renovated since our first stay some time ago from a traditional decor to a more contemporary style, they are still very comfortable and with very tasteful and pleasant decor in black, silver and grey. As well as a front lounge where sometimes a fire was lit in late afternoon/early evening, there is another room at the back with lounge/bar with a coffee/tea serve-yourself machine for use during the day. In the evening we found it unable to be used as it needed to be emptied and replenished. The lounge chairs were very comfy there and daily newspapers were supplied. The position in Flinders Lane is perfect for exploring the city. As were were on the top (10th) floor, though it only had a view of office buildings on Flinders Lane, it was so very quiet. We would always stay here if we could get availability.

Room Tip: Top floor was ideal with no noise whatsoever at any time.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, July 2, 2013
Dear Trav11,
Thank you for taking the time to post your review after your second stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you enjoyed your stay. The newly refurbished lounge area to the side of the reception has received wonderful feedback as has the rear sitting room. Your comment regarding the drink supplies has been escalated to ensure that they are regularly replenished.
Again, we thank you for your review and look forward to welcoming you back yet again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Top Contributor
67 reviews 67 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed June 24, 2013

I stayed here last week with my wife. I was there for business and she was there for shopping. It was perfect for both of us. There were plenty of restaurants close by, shopping galore and easy for me to get to my appointments.

One thing to be aware of is that they are apartments so you have to make your own bed and the room isn't serviced every day. No problem to us.

The room had plenty of space and was very quiet. The staff were very helpful and friendly. We would certainly recommend this accommodation.

Room Tip: Try Hardware Lane for dinner and a great French cafe for breakfast.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, June 25, 2013
Dear spj709Sydney,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that both yourself and your wife enjoyed your stay. We agree - the location is great for CBD business and the all important shops. As you mentioned our apartments are unserviced, however should a guest require cleaning prior to check out this can be requested at reception.
Again, we thank you for your review and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013 via mobile

Beautiful suite in perfect central location with wonderful service! Suite has recently been refurbished and is spotless. Shortly after we arrived, hotel staff called to ensure that we were happy with the suite & asked if we needed any assistance in setting up sofa bed (Sofa bed was already beautifully made up with linen but had been folded away). I really couldn't fault this hotel or its staff. Despite being in a central location, it was extremely quiet. Thank you for a wonderful weekend!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, June 25, 2013
Dear Cazbar180,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. As you can imagine there is a lot of hard work put into a refurbishment. It is comments like yours that make it all the more worthwhile. The staff pride themselves on the customer service given to all guests - they will be thrilled with your comments.
Again we thank you for your review and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Healesville, Victoria, Australia
1 review
5 of 5 stars Reviewed June 12, 2013

This place was perfect for a night away with my husband child free. Everything was in walking distance, just a short stroll to great restaurants and shops. We stayed in a one bedroom apartment that had all the modern comforts you could need and was very spacious. The staff were friendly and parking was easy with the convenience of valet parking. We will diffidently stay again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, June 25, 2013
Dear Angela R,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you and your husband enjoyed a child free night with us. The location is fantastic for exploring all that this wonderful city has to offer.
Again, we thank you for your review and look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Sebel Melbourne Flinders Lane Apartments

Also Known As:
Grand Mercure Flinders Lane Apartments Hotel
Grand Mercure Flinders Lane Apartments Hotel Melbourne
Mercure Hotel Melbourne
Accor Hotel Melbourne
Address: 321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Melbourne
#29 Family Hotel in Melbourne
#35 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Melbourne Flinders Lane Apartments 4.5*
Official Description (provided by the hotel):
The Sebel Melbourne Flinders Lane was completely refurbished in September 2011, when it celebrated its 90th anniversary. The refurbishment design philosophy drew inspiration from the early "fashion house" days with a view of creating an expression of sophisticated elegance, through an individual design concept that would remain unique to The Sebel Melbourne Flinders Lane. The result has turned this "all suite" apartment building into a market leading boutique hotel. Presented is a contemporary range of sophisticated one bedroom suites that infuse modern design philosophies with the architectural and historical heritage of the building. Archival Melbourne scenes are displayed in the black and white artwork that adorn the corridors, evolving into a celebration of Melbourne’s modern icons throughout the suites. With the retention of the original detailed cornice and architraves, blended with contemporary designer furniture and fittings and modern state of the art appliances, the change is exceptional. The sophisticated colour palette is the key design element, from charcoal European bathroom tiles, contrasted by the white, chrome and glass designer fixtures to the use of dark veneers, stainless steel, leather and stone throughout the design.New Guest Features include Lounge 321 located on the ground floor of the hotel, which provides guests with complimentary internet access, newspapers, magazines, games, business and entertainment TV channels. The Courtyard is a European inspired inner city escape that provides guests with an intimate courtyard garden to share a drink with friends or to simply relax and escape the hustle and bustle of the city. While the days of fashion are well in the past at 321 Flinders Lane, those looking for a fashion experience will not be disappointed with The Sebel Melbourne’s Flinders Lane location. Ideally located between Elizabeth and Queen Street, it is in close proximity to Melbourne’s shopping, and entertainment district with the added benefit of having Melbourne’s famous cafe culture and the iconic Flinders Street Station right around the corner. ... more   less 
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