The visitor lounge was great, except one needs a PhD degree to use the coffee machine. The instructions for operating the machine were not clear. The crucial part of pressing the on button (somewhere among all the buttons) was not mentioned. It seems the machine does go into sleep mode when not used.
The interior deco is taken from a page of a home magazine - stunning black and white. That's fine for a short while, but colour combination can be rather depressing and quite strained for my eyes.
The air conditioning (control) was not working. Despite calling the reception / housekeeping, nothing could be done and I was feeling uncomfortable and sweaty throughout the night.
When all the lights were switched off, it was around 23.2C, but when the main lounge lights were on, the temperature climbed over 25C in minutes. I needed to do some working on my computer, so I switched off the main lights and used the table lamp instead hoping to bring the temperature down. Unfortunately, the table lamp was not working. I proceeded checking all the lights and found that bulbs of both the table lamps, the one of the five bulbs of the main lounge "pendant" were not working / fused.
The sliding doors to the tiny balcony were locked. I could not open them to allow fresh air to come in even when the temperature was on the rise.
On the positive note, I cut the greenhouse gas emission slight, because I was working in the dark without any lights on!
When I lodged further complaint, I was assured that the Maintenance Manager would look into it. Nothing happened. I tossed and turned and finally managed to catch three and half hours sleep.
I did write my complaints on the complaint card with all my details and submitted to the reception desk in the middle of the night. It has been over a fortnight since my stay. I thought an apology letter or phone call would be a good gesture and public relation. Nothing received at this point of writing.
Charge for use of Internet is NOT cheap. Wasn't I glad to have brought my on WIFI gadget?
- Also Known As:
- Grand Mercure Flinders Lane Apartments Hotel
- Grand Mercure Flinders Lane Apartments Hotel Melbourne
- Mercure Hotel Melbourne
- Accor Hotel Melbourne
- Official Description (provided by the hotel):
- The Sebel Melbourne Flinders Lane was completely refurbished in September 2011, when it celebrated its 90th anniversary. The refurbishment design philosophy drew inspiration from the early "fashion house" days with a view of creating an expression of sophisticated elegance, through an individual design concept that would remain unique to The Sebel Melbourne Flinders Lane. The result has turned this "all suite" apartment building into a market leading boutique hotel. Presented is a contemporary range of sophisticated one bedroom suites that infuse modern design philosophies with the architectural and historical heritage of the building. Archival Melbourne scenes are displayed in the black and white artwork that adorn the corridors, evolving into a celebration of Melbourne’s modern icons throughout the suites. With the retention of the original detailed cornice and architraves, blended with contemporary designer furniture and fittings and modern state of the art appliances, the change is exceptional. The sophisticated colour palette is the key design element, from charcoal European bathroom tiles, contrasted by the white, chrome and glass designer fixtures to the use of dark veneers, stainless steel, leather and stone throughout the design.New Guest Features include Lounge 321 located on the ground floor of the hotel, which provides guests with complimentary internet access, newspapers, magazines, games, business and entertainment TV channels. The Courtyard is a European inspired inner city escape that provides guests with an intimate courtyard garden to share a drink with friends or to simply relax and escape the hustle and bustle of the city. While the days of fashion are well in the past at 321 Flinders Lane, those looking for a fashion experience will not be disappointed with The Sebel Melbourne’s Flinders Lane location. Ideally located between Elizabeth and Queen Street, it is in close proximity to Melbourne’s shopping, and entertainment district with the added benefit of having Melbourne’s famous cafe culture and the iconic Flinders Street Station right around the corner. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, ACCOR, Travelocity, Asiatravel.com Holdings and Tingo so you can book your The Sebel Melbourne Flinders Lane Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.