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“Pity about the internet charge” 4 of 5 stars
Review of The Sebel Melbourne Flinders Lane Apartments

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The Sebel Melbourne Flinders Lane Apartments
4.0 of 5 Hotel   |   321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments)   |  
Hotel amenities
Ranked #19 of 173 Hotels in Melbourne
Certificate of Excellence 2014
sydney australia
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
“Pity about the internet charge”
4 of 5 stars Reviewed February 24, 2013

An excellent suite hotel. The suite had a full kitchen (with dishwasher).
It would be excellent for a long stay.
However, guests are given 30 minutes free internet access a day - this is one block of 30 minutes - and further use is $5 per 30 minutes.
Hotels catering for business travellers should include internet access in the rate.
Charging for internet is like charging for hot water.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, February 27, 2013
Dear kwnkillcare,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne. We are sorry to read that you were disappointed with the internet access charges. Our General Manager of Hotel Operations is reviewing the current provider. Your comments have been passed on.
We are pleased that you enjoyed your apartment, and we look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

Traveler rating
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    12
    5
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See reviews for
72
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Sydney
Top Contributor
111 reviews 111 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed for four days over the Australia day weekend and Tennis. It's in a great spot, right near the station / trams and free ones run to Rod Laver arena all day. Apartments have a very contemporary fit-out, we really liked them. Only negative is that they dont clean the rooms every day.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, January 30, 2013
Dear blairegourmand,
Thank you so much for taking the time to post your review after your recent stay at Grand Mercure Melbourne Flinders Lane. What a great time to stay in Melbourne! Being unserviced apartments cleaning takes place after each guests checks out. However a mid-stay clean can be arranged with Reception at any time. Despite this, we are pleased that you enjoyed your apartment.
We hope that you enjoyed the tennis and Australia Day celebrations. Again, we thank you for your review and look forward to welcoming you back again in the future.
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Bowral, Australia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 25, 2013

The hotel is impeccably clean and beautifully decorated. It's comfortable and the staff are incredibly friendly and efficient.
We stayed in an apartment and a friend was in a king room. Both rooms were very spacious.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, January 30, 2013
Dear melinda075,
Thank you very much for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you enjoyed your stay in particular the cleanliness, décor and service you received from our wonderful staff.
We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 19, 2013

Wow! This was so much better then we had anticipated. Superb, helpful staff, a beautiful well-appointed room, a great courtyard to sit outside and, most important, a great bed. They say you decide in the first 14 seconds if you like a house? Same applies to holiday accommodation. We decided straight away that we would be coming back to these apartments. In fact, we have already booked a return visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, January 20, 2013
Dear Terri D,
Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are so pleased to read that you were very pleasantly surprised by these great apartments. Thank you for booking your next visit - we look forward to welcoming you!
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Melbourne, Australia
Top Contributor
578 reviews 578 reviews
96 hotel reviews
Reviews in 144 cities Reviews in 144 cities
421 helpful votes 421 helpful votes
5 of 5 stars Reviewed January 12, 2013

All the mod cons. Very tastefully decorated. Large room, large bathroom. Ironing board, iron, hair dryer, ipod dock/alarm clock, input for all the modern electronic equipment (for movies etc), large flat screen, comfy bed and pillows, safety box, plenty of cupboard and storage space - everything you need is here. Only "complain" would be not having enough time spent in this lovely room!!
Window looking into a lovely small quiet courtyard. Lovely lobby, friendly staff, professional. Very safe, keycard entry in lift up to floors, after 11pm, keycard entry by side entrance. Centrally and very conveniently located near Flinders Station, corner Elizabeth and Flinders Lane. Walking distance to everything in this vibrant and lively beautiful city of Melbourne. Tram stop closeby. Get to everywhere from here.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Melbourne Flinders Lane Apartments, responded to this review, January 15, 2013
Dear Tweetcoz,
Thank you so much for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted to read that you thoroughly enjoyed the apartment so much so you wanted to stay for longer! We agree that these apartments are located in a great spot for everything Melbourne has to offer.
Again, we thank you for your review and look forward to welcoming you again - maybe for longer next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Melbourne Flinders Lane Apartments

Address: 321 Flinders Lane, Melbourne, Victoria 3000, Australia (Formerly Melbourne Flinders Lane Apartments)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Melbourne
#23 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#40 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Melbourne Flinders Lane Apartments 4*
Number of rooms: 59
Official Description (provided by the hotel):
The Sebel Melbourne Flinders Lane was completely refurbished in September 2011, when it celebrated its 90th anniversary. The refurbishment design philosophy drew inspiration from the early "fashion house" days with a view of creating an expression of sophisticated elegance, through an individual design concept that would remain unique to The Sebel Melbourne Flinders Lane. The result has turned this "all suite" apartment building into a market leading boutique hotel. Presented is a contemporary range of sophisticated one bedroom suites that infuse modern design philosophies with the architectural and historical heritage of the building. Archival Melbourne scenes are displayed in the black and white artwork that adorn the corridors, evolving into a celebration of Melbourne’s modern icons throughout the suites. With the retention of the original detailed cornice and architraves, blended with contemporary designer furniture and fittings and modern state of the art appliances, the change is exceptional. The sophisticated colour palette is the key design element, from charcoal European bathroom tiles, contrasted by the white, chrome and glass designer fixtures to the use of dark veneers, stainless steel, leather and stone throughout the design.New Guest Features include Lounge 321 located on the ground floor of the hotel, which provides guests with complimentary internet access, newspapers, magazines, games, business and entertainment TV channels. The Courtyard is a European inspired inner city escape that provides guests with an intimate courtyard garden to share a drink with friends or to simply relax and escape the hustle and bustle of the city. While the days of fashion are well in the past at 321 Flinders Lane, those looking for a fashion experience will not be disappointed with The Sebel Melbourne’s Flinders Lane location. Ideally located between Elizabeth and Queen Street, it is in close proximity to Melbourne’s shopping, and entertainment district with the added benefit of having Melbourne’s famous cafe culture and the iconic Flinders Street Station right around the corner. ... more   less 
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Also Known As:
Grand Mercure Flinders Lane Apartments Hotel Melbourne
Mercure Hotel Melbourne
Accor Hotel Melbourne

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