We arrived at 2:00 in the morning to be greated by a lovely man who quickly checked us in to our room and sent us on our way to our room while he parked our rental car (so convenient). We were so surprised at how beautiful the room was and how big it was. Our daughter slept on the sofa bed which was already made for her, awesome bathroom and a shower head just like home. We have nothing but great things to say about this place. Staff were friendly and very helpful. definetly will stay again.

The location is perfect for business or holidaymakers. Right next to Flinders St Station, Tram stops and a short walk to Burke St Mall. The apartment is a small studio with a kitchenette . The rooms are very quiet and dark - for a good sleep. Staff are friendly and helpful. Valet parking available for a reasonable charge.

We had a very bad experience with Grand Mercure at Flinders Lane, you need ask for every thing, Day 1: Gentleman at reception asked us about two extra adults although booking clearly suggests two adults and two children.
Day 1: Entered in to room and found bed sheet was not clean so asked for bed sheet. Day 2: Found there in no garbage shoot in the property and you need to drop your garbage in front of main door. We had toast burnt and within seconds smoke alarm got activated as there was no window in our apartment.Air filter device was placed in corridor and no one asked us or about our safety and our kids. We ended up calling reception as our son got choked due to burnt toast. Asked reception to change room which was done after the complete denial at first time.Day 3: we have been advised that there will be a charge as fire men came to see building due to smoke alarm. Asked for incident report, still need to talk to my lawyer. Bad experience.

Stayed four nights in December 2012 in a one bedroom suite. Suite is spacious and well appointed. Decorated very nicely in tones of blacks/greys etc... perhaps a little dark? Very stylish though. Double glazing on balcony doors meant NO noise from trams etc. which can sometimes be a problem in Melbourne. Kitchen was also nicely appointed although we didn't cook, just prepared cheese/wine platters and made toast one morning for brekky. Common areas are neat, clean and well maintained, as are the lifts which were always prompt to arrive... we never waited more than 1 min for a lift to arrive! Bathroom was spacious and well appointed with a lovely railhead shower and handheld as well. Bed was super comfy with a large selection of pillows. Linen was very clean and lounge/cushions etc. also very clean. We enjoyed our stay and would recommend this hotel. Disadvantages: location, it's a bit of a drab area and you need to walk a fair way for a good brekky cafe etc. No restaurant/cafe within the property. Also, there is a charge to use the fitness centre which is quite odd. Apparently there are also charges for internet usage, although we used our own wireless device... in our experience most Accor properties will charge for internet access which bugs me, as even Maccas can provide this free of charge! Just one more little negative; in a beautifully appointed suite which is fairly pricey, it's a shame they weren't able to provide a bath tub... I miss my luxurious afternoon soak when on a 'mini break'.