I booked this hotel for a Derby Day weekend away with some girlfriends. There were mixed reviews so I was a little concerned. Two of us had booked the newly refurbish King room on the seventh floor, and another had a twin room on the fifth floor. Reception was attractive, girls pleasant, but as we walked down to the corridor to our rooms I was a little worried as it looked very tired. I needn't have been, the room was a very pleasant surprise. Spotless, comfortable and quite a large room with view over Lonsdale Street. The bathroom was modern with lovely rain head shower. I should mention my friends bathroom (exactly the same style room). Her drain was blocked. She did let the hotel know but it was not fixed, and as as a result she had to have super short shower or water went everywhere. The twin room was furnished nicely, smaller and the bathroom wasn't nearly as nice. Breakfast wasn't amazing but not awful.
Location of the Grand Chancellor is fabulous, walking distance to most CBD attractions. We went to Longrain for dinner one night just around the corner and It was fabulous.
I would happily stay here again, Giddy up!
Book Premier King room with view over Lonsdale, good value. Don't bother with breakfast, go out...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review of your recent stay at the Hotel Grand Chancellor Melbourne.
We are very pleased to read that you enjoyed your time with us during your Derby Day weekend stay. The room in which you stayed, a Premier King Room, is one of our newly renovated rooms which has been completely refitted and refurbished. We are really pleased with the presentation and feel of these rooms, and are glad that you've found your time to be pleasant.
I am sorry though to hear about your friend's issue with the shower draining. I have followed up the lack of attention with Maintenance as this should have been attended to immediately. Typically such problems are very easily resolved and it is very disappointing from my perspective that her stay was hampered by the need for short showers. Our Premier King Room rain showers are ideal for a lovely long shower, so this situation is far from ideal!
Thank you again for your review, and we hope to welcome you back to the hotel next time you're in town for the races.
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.