The Hotel Grand Chancellor in Melbourne offers a clean and comfortable room in a great location--right by China Town, near public transportation, within walking distance of many great places to see. The staff is competent and friendly but the front desk seemed under-staffed during my stay (long waits to check in and out, etc.). I did not try the restaurant.
I had two major concerns about this hotel. First, internet access is ridiculously expensive--more than $30 per night! There's no wireless, either--you will need to be connected to your computer via ethernet cable. This isn't the end of the world, but it does mean that you can't use your iPhone or other wireless Internet device, and you can't work comfortably with your laptop on the bed or any other place other than where the cable is. If you are traveling for pleasure, all this might not bother you, but if you are a business traveler who needs internet access (as I was) it was very inconvenient--and way too expensive.
The other concern is that the front entrance only has stairs (no ramp) and there's no bellman. Unfortunately, I happened to be traveling with a very heavy suitcase and had recently injured my knee, so getting the suitcase up and down the stairs was more troublesome than in other places I've stayed! If you are a guest who uses a wheelchair, I'm not quite sure what the hotel has available for accessibility, so you'd have to check with them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.
I am glad to read you enjoyed our rooms and found our staff to be friendly and courteous. I understand you found the desk to be a bit busy at times, and this can be the case during peak check-in and check-out times due to the busy nature of the property. Our staff certainly do their utmost to ensure we serve our guests as quickly and efficiently as possible.
In regards to your comments about the internet service the hotel offers, this is an issue we are well aware of and are in the process of negotiating with suppliers to implement a fully wireless solution to the hotel as soon as possible. Due to the double brick construction of the building, it makes it more complicated for our suppliers to install and we are working through those complications at the moment. We anticipate wireless being installed in the next few months.
Thank you for your comments regarding the front stairs of the hotel. This is also an issue we are aware of, but due to the design of the hotel we are unable to provide a ramp with a gradual enough gradient for it to be usable. There is a ramp at the front of the hotel however which goes down to the hotel's car park. From there guests are able to access the lobby through the elevator. This is generally the access advice we also provide to our guests in wheelchairs.
Thank you again for your comments and we wish you safe travels in future.
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.